Freedom Heating & Cooling

they never contacted me so I guess they don't want my business

The work was performed on May 22 of this year and Wily the technician that I normally get is excellent however the technician that came out this time who's name was Sarge talked me into a very expensive cleaning of my unit which only involved spraying some foam cleaner on the vents. He also tested the pressure and for leaks from inside and did not use the pressure indicators normally attached to the outside compressor. I thought it was a quick inspection and cost too much because of the cleaning.

Diagnosed a faulty cap... called on a warm Saturday and had tech onsite within 2 hours. In and out within 30 minutes.

They let me know and promptly had my money refunded since I did not realize what I thought I bought was not what their offer was for my ac unit

Very professional and the technician exceeded expectations do what was needed

Perfect!! Provider was very knowledgable

The tech, Rick, checked and cleaned the air conditioner, which checked out fine. I was worried about some rust on the coil. He assured me that, while it was showing some age, it still had some good life left to it. Additionally, I asked for his thoughts and advice on rerunning the drain line from a condensate pump. The condensate from the high-efficiency furnace had been draining into a condensate pump, which drained into copper pipe, which emptied into the downstairs shower drain. This last spring, several cracks developed in the copper pipe, making it necessary to install new drainage pipe. As Rick explained, condensate from an HE furnace is corrosive, which eats away at the copper. (Look up "high efficiency furnace condensate corrosive" online.) Given how the pipe was run, it would have been a lot of work to install new pipe where the existing pipe is. Between the 2 of us, we hit upon the idea of running new plastic tubing along the ceiling of the basement, to the top of the shower, and installing a piece of PVC in the shower so the tubing doesn't flop around inside the shower. Please note that Freedom did not install the HE furnace or copper tubing. So it was NOT a case of me asking them to fix anything that they had previously done. I really appreciate Rick taking the time to explain to me about how HE furnaces produce corrosive condensate and helping me devise a very nice solution. The solution cost $10 in plastic tubing and a little bit of labor on my part. MUCH cheaper than the $1600 that a plumber had quoted!

Claimed 2 of these - one for my home and one for a rental unit down the street. Handled my home fine. My wife was coordinating everything. I received a call from their main office (even though I told them my wife's number multiple times) saying the tech couldn't find parking. When I suggested he park in a standing or loading area and turn his emergency blinkers on, which contractors do all of the time, the person on the phone started yelling at me. She asked me if I would pay for towage fees and kept getting more and more angry with me for no reason. I even asked her why she was yelling at me and she said it was because the tech was driving around for 20 minutes looking for parking ... I don't think that is justification for yelling at your customer who you just collected $300 from for one job. After she continued to yell, I asked her for her name, and she said "It's none of your business, and I don't have time for this dude." Really saddened by this experience as I have used them multiple times with great experience.

Highly incompetent this time around. They set up an appointment with me for 2-5pm to service my unit. The guy called me at 9am to tell me that he will be there within an hour... Cool... 10am is totally 2-5pm. Then they call me to tell me that they circled the block, and can't find parking, while there is an open spot literally in front of my building that I can see. They proceeded to tell me that it's my problem that they couldn't find parking. I talked to their manager who was perfectly pleased with the fact that sometimes they just can't service places. Use this incompetent people only if you want to waste your day on excuse ridden "professionals" who are only good at making their problems yours.

My AC unit was on its last leg. They were able to keep it running for s few more days until a new installation could be installed. They quality of the new install was great.

Knowledgeable technicians came out and fixed problem immediately. Very responsive!32

Willie, the technician, has always been very professional and explains things very well.

Willie and Nick were amazing. They went above and beyond to help my 88 year old neighbor with her 40 year old AC unit. When they couldn't get it going, they stayed and put a window unit in her bedroom so she had some AC comfort. These guys are the Best. Not only do the guys at Freedom do a great job but this is a company with a heart. I feel lucky I have them to call when there is a problem. Use these folks...you won't be disappointed.

Great. Willie showed up within a few hrs on a Sunday and was great. Quick fix and reasonably priced. Lady working dispatch (i think the owners wife) was very nice too. We were impressed and would def hire again.

Serge was great! He gave us a great deal and squeezed us in the schedule for a week and a half later. When I called after the replacement about the electric wiring that wasn’t replaced, he came out the same day to change it without charge.

You will not find a better technician than Sarge. He has been out to our home on several occasions, and is always thorough, professional, and personable. I cannot recommend him highly enough!

It was excellent, they made sure everything is working properly.

Freedom Heating & Cooling performed our annual Summer A/C Inspection and maintenance check up. We have been using Freedom for quite sometime and have always been pleased with their service and expertise. Our service technician, Sarge was informative, thorough and professional. He explained in detail everything he was inspecting and offered recommendations where warranted. He answered all our questions we had about our heating and cooling system. Sarge thoroughly inspected our A/C unit, washed and replaced a rusted component. After he completed his service, we noticed that our A/C system was running quieter. We plan to use Freedom for our annual Fall/Winter heating inspection and maintenance check up. Thank you Freedom....

Tune Up went well. It is an old unit so I was a bit anxious I'd get bad news. Sarge was great though. He told me he didn't want to add any new parts to the unit for fear it might cause the unit to respond poorly. The best bet was to keep it going until it dies. Honesty was refreshing. Sarge was very personable and walked me through the cleaning and checking of the system. Was a pleasant surprise. I trust them and will hire again.

After Freedom did my tune up for the furnace on the 1st floor it strangely no longer blew warm air; I decided to replace it at that point because it was no longer under warranty. I decided to go with a different well-known Chicago Furnace/AC installer that I had dealt with before. It was later discovered by the furnace installer that the thermostat merely needed replacing - so an unnecessary furnace replacement was just done just to prevent future expense of furnace breakdowns. Last summer I had new A/C units installed on the 2nd and 3rd floors. My 2nd floor tenant just recently complained that there was water leaking through the ceiling of their furnace closet. I remembered that I saw the Freedom tech had disconnected the A/C PVC drain pipe for some reason while he was doing the furnace tune up for the 3rd floor but I assumed he would put it back together and re-caulk it. Since it has been hot my tenants have been running their A/C (beginning of June) which creates more condensation that drains into the PVC pipe then the kitchen drain. The drains were both rodded after the new A/C was installed so that was definitely not the issue. The ceiling above the 2nd floor furnace (and under the 3rd floor furnace) is now ruined - the plaster fell down and the joists got wet from the leak that was not immediately unnoticed because A/C units have just been turned since the beginning of June. Upon inspecting the PVC drain pipe, I discovered all of the caulk had been cut from around the pipe where it connects to the galvanized drain and not replaced. After some silicone application by myself and waiting for it to cure, the leak has stopped. I wonder what the reason would be to disconnect the A/C drain pipe if the furnace is being serviced? When the new A/C units were installed for 2nd/3rd floors and the units ran the entire summer, nobody had complained about any leaks so I do not believe that is when the problem first started. So now I have to deal with a damaged ceiling that a furnace is sitting on top of (there is a concrete block under the 3rd floor furnace) due to contractor error. I really don't appreciate my property being damaged by a careless contractor nor the headaches that I now have to deal with to fix this problem. The old saying goes, "sometimes you get what you pay for" - I am learning that the cheapest deal is not always the best one out there.

Humidifier's filter needed replacement, had lot of deposits on it.

Great - Sarge checked out, cleaned and replaced air filters (I had on hand) recommended some replacements and also took time to address my concerns regarding my heating system. I appreciated his time and assistance. Sarge called 30 minutes prior to arrival, and was prepared with footies for inside the house. Based on their customer support, I plan to contact Freedom for winter needs as well.

Willie quickly identified the issue highlighted by my home inspector and determined it wasn't a problem. Knowing I was a first time home owner, he then explained how my furnace worked and described what I would see if various sub-systems failed. In addition, he disspelled concern that I needed to address a second issue identified by the home inspector, further saving me money. He also provided several recommendations about how to best extend the life of the system I do own.

The service person, Willie, was very knowledgeable and explained several things I need to do to help keep the air conditioning in good shape. My system is a few years beyond the normal life span so he recommended replacing it if a minor R22 freon leak continues. He said I would need an expensive leak test and since R22 is no longer produced, it is very expensive. I had gone beyond the expiration of the deal but they were nice enough to honor it anyway. Thank you very much!!

Our HVAC unit was not working properly. The Freedom Heating & Cooling technician looked at the unit and told us that we needed to replace the freon and the TXV unit - he quoted us a cost of $2,000 - $2,500 for this. Yikes. When we looked at prices online, we learned that these items should each cost only $100 - 200. We couldn't believe it. Skeptical about this $2,500 estimate, we had another technician from a different company look at the HVAC unit. He examined the unit and concluded that: 1) the freon levels were fine, and 2) this HVAC unit DOES NOT EVEN HAVE A TXV UNIT! Wow. Freedom Heating & Cooling wanted to charge us $2,500 to replace freon levels that were already sufficient and to replace a part that the HVAC unit apparently does not even have. Turns out that the problem was just a simple leak that can be fixed for under $100. That's a lot better than the $2,500 that Freedom Heating & Cooling wanted to charge. Save yourself the trouble. DO NOT USE THIS SERVICE! There are plenty of better options.