Freedom Heating & Cooling

They sent me an email that they do not service my area, however, two years ago they DID service my area, but now they cannot.

They did a very good job. They came out 2 or 3 or days after I purchased deal. One tech took about an hour for service to be completed. Left the area very clean.

Rick did a great job and took time to explain everything to me as he worked. This is a new house and it was very helpful to learn the condition of the HVAC. He replaced capacitors and added freon.

It went very well. During maintenance, our technician noticed an issue with our furnace and notified us of the cost. It was reasonable and the work was completed in a timely manner. Our furnace now works as well as when it was new. Good job!

No one ever showed up or contacted me.

Well--he (Rich) was able to fix it (i.e., I opted on replacing it, hence the cost), tell me what ideal settings were (i.e., we have wood floors, and the correct humidity levels are needed to avoid damage to them), and shower me how to use the controls (he hooked them up to our Nest)

I asked them to contact my tenant, but they never did after several weeks. I asked them to do it again, but they caught her at a bad time and never e-mailed her as requested. As of now, I have paid for services that have not been rendered. It's one thing to "forget" once, but quite another to forget twice. They were nice and apologetic on the phone. If they make it up to me somehow, maybe I'll try to change my grade.

Fine no issues and he confirmed that while ok now probably needs replacement in next couple years and I could use a humidifier.

Everything went fine. Technician explained everything very well.

Hector was very professional and after discussing the unit's performance and upon his recommendation the extra service was done.

Vendor was very responsive when trying to make an appointment; unlike half the vendors on LivingSocial. Services were performed as stated. Very happy with this service call.

Work done at time they said they would be here.

I called as my heating system was making noises, and the technician said that there was probably air that entered. He said that he could just purge the system, but the problem may re-occur as my air vents were corroded. When asked for a quote he said it would be about $500 to replace two air vents. I agreed to the price and after he fixed the total amount was $632. He stated there was a drain pipe that was leaking and needed to be replaced. He did not talk to me about this at all during the process until after he had completed it and charged me for it. After he left, I noticed that this part clearly looked used (see picture). When I called to speak with the manager, the receptionist first said he was not there and passed the phone to the technician who was very defensive. When looking online, I noticed that the small air vents are $15-30. I was charged $360 for two. Besides overcharging for parts. They are not true to their price guarantee that they say "Once the work begins, the price quoted for the work being done is the price you pay." I will never be using this company again.

I liked them and purchased Annual Maintenance package

The price was very affordable. I am very happy with them. They did what they said they would do and everything has been working just fine.

Great. Sarge was very helpful. Found a couple of parts that needed replacing and took care it on-site the same day. Very efficient and friendly.

It went very well. Willie did a thorough inspection and was very informative and courteous. I would highly recommend using Freedom Heating.

He then began complaining about using the ladder to access the furnace. There is a wood frame around the entrance to the furnace that needed to be removed. He was having a difficult time as the area had recently been painted. He was complaining about having to do it and basically was rude, giving the impression that he didn't want to be there. He was then asked to leave as he was being difficult and clearly did not want to perform the work. I emailed the company requesting a refund and explaining what happened. I received a very derogatory email response. "With respect to today’s visit, there are things that do not seem to align with what was expressed to us. For one, it was a friend of yours whom met our technician Will to make the attempt to clean & check your system and once he was there he noticed that a latter was needed in order to access the unit, which is not at any time surprising, our technicians are equipped with a ladder for those types of situations that can arise. What our technician Will had expressed is that there was a ladder charge in order for him to pull the ladder for use, just as it is stated on the deal in which you had purchased. Our ladder charge is at a rate of $89.00, yet as a gesture of good will he had discounted it and offered it to you at $50.00 in order to win your business for the future. As for the paneling that prevented us to do the service. Being that there was paint that attached this paneling to the wall, it made it difficult to remove without ruining the wall itself, which would leave us liable for its repairs. In those cases, we refuse to remove the paneling unless there is a waver signed by the actual owner of the property releasing us from being liable for repairs in case of damages that are sure to occur. Will has been a technician here for over 8 years, and has been the number one tech for customer relations until now, and in the 10 years that he’s been with us this would be the first complaint ever seen of his “rudeness” towards any of our customers to date. Every time there is any complaint about him that has reached us, it is usually the same kind of complaint as such, where there was charges needed to be charged and the owner refuses to pay them so they become upset with just that. We will always take accountability for our mistakes and actions that may not be reasonable, yet we will not reprimand our Workers for accusations made by the person whom was not there, and the evidence that your friend whom was there, happily signed the work order in agreement before being “asked to leave”. You will be able to request your refund through the Angie’s list customer service section of the website, or their support phone # which is listed on their website as well, in that process you will receive no push back from us so your refund will be processed without hesitation, but you yourself must contact Angie’s list in order to do so. Any negative feedback left by you on our ratings will result in a rebuttal to be able to explain our side as to what happened in this situation. We do understand as to why you would not use us again, which works out for us due to the fact that normally we do not service your area, which we tried to do for you to possibly accommodate you for the special price that we had ran for the time. We do wish you and the company you chose the best of luck in your future endeavors. " My friend, who is my partner, was there and I believe the events as he relayed them. I told the rep when he called that morning with a time that my partner would be meeting him there. I hope that did not influence the events that transpired. While I understand that a company wants to defend their employees, I think that the response that I received was rude and unnecessary.

I really didn't know what to expect with such a great deal. Franco arrived right on time and looked like a true professional. This put me at ease right away. He seemed very genuine and humble and appeared to take a lot of pride in his work. I appreciate this kind of demeanor when I'm letting someone into my home. The work was done right and the overall experience was great.

I was told some parts on furnace were worn & may need to be replaced soon. Furnace has been working well but did notice filter was not replaced and it was a little dirty. Also needed humidifier filter replaced which cost additional and more than the deal i had for furnace tune up. i have extras but feel that should have been included which is why i gave overall B.

Went very well. Tech was punctual, communicated well, and was extremely nice. Would happily hire again.

Woke to a cold house yesterday. Called at 7 AM. They were there at 8:15 AMMY 17 year old Carrier needed a new inducer motor, so I opted for a new furnace. Carrier Infinity 98. Their price was 500 to 1000 dollars less than 3 other have companies in area. They were back here with the new furnace by 1:30 PM. Excellent install. They were neat, clean, friendly, and careful. They made sure everything was working perfectly, and all our questions answered. Would hire again, and recommend without reservation. By the way, this furnace is so quiet that when it is running you can still hear the water running into the aprilaire humidifier.

Went well, made every effort to make same-day repair (hard-to-get part) even though furnace was working, very efficient.

very good. They were detailed and finished the work within estimated time and kept the area clean as well.

found the issue very quickly and replaced I would highly recommend them.