Freedom Heating & Cooling

I tried Freedom on 12/6/2016 based on Angie's List reviews. The technician came out, did a furnace cleaning, and told me a part might someday need to be replaced. One week later, that very part failed and I paid for service again to have the part repaired. It seemed a strange coincidence but decided to trust them and renew service the following year. 12/15/2017 Freedom was scheduled to do a furnace cleaning/humidifier inspection between 10 a.m. and 12 p.m. They called around 8:40 a.m. and asked if they could come an hour early but I couldn't do 9 a.m. On the call I asked if we could begin with the humidifier inspection and repair and see what the total came to before we did the furnace inspection. They told me no, because their $70 furnace repair was a promotion. Fine. I waited for them to arrive. I waited at home until 2 p.m. They did not call and they did not ring the doorbell. At 2 p.m. I called to ask what was going on. The woman I spoke with told me that they had called around 11 and the technician had rung the buzzer. There are no missed calls on my phone. No one rang the (extremely loud) buzzer. I said someone had to be mistaken. I had been there all day. No one was here. She continued to insist that they had called me and the technician had been there and called and rang the buzzer. Perhaps he rang a different buzzer or called another number. No one called here, no one rang the buzzer. She told me I'd have to wait until after 4 or so for someone to be available. Someone was not telling the truth and that person wasn't me. I asked what happened to my appointment and she insisted that I must be wrong, and what did I expect them to do? I asked what they were going to do to make this right and how were they going to compensate for my time waiting for them and keep my business. She said "We don't need your business, we are not compensating you, I'm busy," and hung up the phone. I won't claim that Freedom rigged a part to break in 2016. Regardless how suspicious it seemed, that's crazy. However, someone was lying on December 2017, and rather than own up or apologize, they were rude and aggressive on the phone. They didn't call, they didn't show up, and they literally told me that they didn't want my business, so great--they don't have it.

Arrived on time. Work done well. Explained issues and provided answers to all questions.

Did a great job and answered all of my questions.

It's old and on its last leg, but it got me through the summer.

No issues. Tech was on time, performed work promptly, and explained his observations. Great experience.

I purchased 2 coupons for HVAC clean/checks from Angies List. The tech was on time, efficient, and courteous. Some additional work was needed and the cost was fair and the work was done immediately. Very happy with that portion of things. Our one challenge was scheduling the actual inspections. On checkout a box popped up saying that a representative from the company would call me to schedule. That took nearly 3 weeks, and then the first appointment was another few weeks out. Since this was preventative maintenance, and not critical, I can understand the time between the phone call and booking the appointment, but hoped the company would have reached out sooner to confirm a day/time.

Responded quickly, called to remind me of appointment, notified me of arrival time. Professional, clear description of recommendations, Would hire again

Easy to schedule, on time. Went fine.

Provided maintenance and assessed furnace condition

From my first call with the owner, Pete, a couple of months ago regarding a possible need for a hot water tank replacement, I immediately knew Freedom would be my 'go to' company when I had no choice. No pressure to convince me to replace my noisy tank immediately. Rather than that, I was advised to purchase a water sensor to forewarn me when a leak started. Who does that? Only a reputable business man. Thursday night, that darn leak started. Left a message with a service center requesting a 'first thing' Friday need for someone to come out and Friday AM, Pete was at my home to drain the tank with install scheduled for later that day. Great team came out for the install, even offering to help move things out of the way & put back in place. Freedom will be my first & only call moving forward. I highly recommend them to anyone looking for a fair price & great customer service

It went well. The problem is the service was scheduled a month ago and the company had to reschedule a month later. Luckily, the weather has been pretty mild in the past month so it did not affect the function of the heating system.

Willy came promptly and he was fantastic. Answered all my questions, educated me about my furnace, and even told me I would cut my gas bills if I started using the much cheaper 1 month fiber filters instead of more expensive pleated 3 month filters! Willy was a delight to work with and I look forward to having Freedom Heating and Cooling and Willy as my new HVAC company, as my previous HVAC guy has retired after servicing my heater and air conditioner for 35 years!

As an experienced pro, Willie quickly diagnosed and replaced a worn out flame sensor, and told me some things I didn't know about how to make a furnace last.

Furnace went fine but on the boiler the tech said we needed to get a part replaced soon. After he left the part started leaking water at quite a high rate. Had to have him return that night to correct that. He said to call for an appointment for next day to get the part replaced. He came the next morning and replaced the part but a trip charge was added to the bill (for parts and labor). Had to have him come back again to stop a leak from another pipe on the boiler. No additional charges and since that time no further issues.

Very well, and satisfied with work.

Technician was punctual and work was done very quickly.

Fast, thorough; detailed explanation of work.

on time. friendly. used discount once and regular pricing another time.

Second time I’ve used this company and they are great. Punctual and make sure the furnace is ready for winter

Excellent. The tech called ahead of time, to let me know he was coming. He explained everything that he cleaned and inspected. No problems were found. I've used Freedom for HVAC work before and have always been extremely happy with them.

Willy was great all around! Very professional, explained everything he did to me, and was very courteous.

I purchased their service using a coupon. Their first technician came out and checked my furnace and claimed there was a wire that was disconnected that he did connect and that my system should be great. I was leaving town for a week. I came back to find out my house was a sauna very hot. The furnace was blowing hot air more than what is set on thermostat. I turned thermostat off but heat was still going on. I called them and they sent in another technician. He looked at system and told me I need a new circuit board. He said he is going to charge me for his time. I asked him why since the first guy missed to find out the problem. He called office and told no worries and that I will be hearing back from their office next day as it was too late to call in for new part. He said they will install part without any charge for labor. They did not call me. I called them to find out they did not do anything. Manager said she will call back once she finds out pricing. She called later said it would cost me 650 for both parts and labor. I asked her what is cost for part and what is for labor. She went off stating that something must have happened and it was not their fault and that I should find another service to do the job for me. I was really disappointed to say the least with this manager as both technicians were nice and prompt and courteous. I will not use them again and would not refer anyone to them. Do not be fooled by their coupon way to get their feet in your house.

Made appointment of Two hour window for arival. I called their office one hour after waiting the two hours, and was informed they had no record or knowledge of the request. They then asked if I wanted to reschedule. Sorry, I took off work, and, how could I trust them to remember to do quality work!

I purchased a coupon for Freedom to do a clean and check on a boiler system. That work went well. However, they told me the system needed repairs and left an estimate for the repairs totally $982. They said it would take 3-4 hours to do the job. Since it was at the end of the heating season I decided to postpone the work until fall. I thought the estimate was high, so I asked an expert on Just Answers (an online service) if the estimate for these repairs seemed reasonable. He told me the parts in the estimate were way overpriced, so I contacted two other companies. Both gave me estimates over the phone. One was for $500-$600 and the other was for $350. I had the work done a few days later for $350 by a highly rated local company. The work took less than 90 minutes. I think this company gave a dishonest estimate and I'm glad I was not in a situation where the work had to be done immediately. Otherwise, I would have gone ahead with the work and paid nearly 3 times what it actually cost me. My advice.... be cautious when dealing with this company and get a second estimate, if possible.

I have been using them for several years after finding them on Angie's List. So far, it's been good.