Blaine Service And Supply

Wow, where do i start? I came to them for replacement storm windows. They charged $125 for the estimate. They guys they sent out smelled like cigarettes and booze. OK - lets see the estimate right? Well they didn't get me an estimate for weeks. I had to call several times. When I finally got the estimate i asked to see a sample of the windows or at least a brochure. I also asked about certain window features that were important to me. They said Monica (I think was her name) would call back. She never did. I called several times and got the same response. NOTHING. NO CALLS BACK. I visited 3 times to see i I could talk to someone besides the clueless front desk guy. NOTHING. The guy at the front desk kept going behind a curtain and telling me that I would get a call back. NOTHING. I have never tried so hard to spend my money somewhere. I finally quit trying and sent an email asking for my estimate fee to be refunded and they IMMEDIATELY responded and said they wouldn't because they already sent me an estimate. SMH? I finally went to Evergreen Windows and have been blown away by their service. These people at Blaine's are clueless.

I called and asked about replacing or fixing Louver (Jalousie) style window or part. I was told to email photos of the window/piece and they would get back to me on Monday after reviewing the picture. This was a Saturday and they were closing soon so I said, no problem. Nobody called me on Monday. I gave them a week and called back. They said they'd check with their people who review emails. No response after that. I then emailed them again to ask if they would just let me know if they could help me. No response again. I've given up on them and have ordered a completely new set of windows for the entire porch. Not exactly what I had planned on spending.

Angie?s List did it again! Just as we are trying to sell our home, we discovered that one of the windows in our master bedroom had a cracked track on its left side. I think the side tracks are called a ?window jambs,? and the top and bottom window sashes slide up and down along its grooves. I then learned that the company that manufactured the tracks had gone out of business ? very recently. That is when we referred to Angie?s List, and found Blaine Windows at 1644 N. Manheim Road in Stone Park, IL. I called and spoke with a wonderful girl named Monica who promised to research what to do about our problem. All I she suggested I do was to measure the broken tracks, take photos of them and of the clutches that slide along their slots, and email all of it to her. I did just that. A few days later, Monica called with good news. She had found a company that makes a replacement for the tracks that we have. She ordered a set for us, without requiring us to give her a credit card, and then notified us when the tracks were ready for pickup. I installed the tracks myself, and it was really an easy job. They fit beautifully, they work smoothly and snugly, they match the color of all the other window tracks in our home. They are fabulous! What a relief! We thought we would have to have the entire window replaced ? or perhaps all of the windows in the house replaced (in order to have them all match). We are so pleased with Blaine Windows, and so grateful that they have such a sweet, professional, conscientious and knowledgeable employee as Monica. And, once again, we are so pleased with ourselves for having joined Angie?s List (for 5 years.) We know that, as the dialogue in the Humphrey Bogart movie, Casa Blanca, went, ? ?This could be the start of a beautiful friendship.? We will be using Angie's list for EVERYTHING we need in the way of service.