Atlas Restoration LLC

It went well. He gave me a few options to correct the problem that I have. Casually discussed the work - did not pressure me into anything. Took his time to inspect the house and to take measurements.

They were on time, completed the work on schedule and billed me the amount they said they would. I highly recommend them.

They did a great job. They came out a couple of times to make sure they knew what they were going to do and explained everything to me. When the time came for the job to start I wasn't able to be on site during the work so I gave them the keys and they did what needed to be done and I was very pleased. It took about four or five days. I can't say it enough, I'm still pleased whenever I go to the basement.

My patio door would not open and the siding had pulled away from the corner of the house do to the severe weather of this past winter. He told me that they do not do the work that I need done and gave me the name of a concrete company. Jason eased my mind by talking to me about what he thought had occurred and how to correct the problem.

The project we are planning is far off in the future. My impression of the person from Atlas Restoration LLC was that he was professional, well informed and knowledgeable. The price was comparable to everyone else. They were good. I would consider using them in the future.

We were really pleased with the work Joe and his crew from Atlas Restoration did on our house. First, they sent a carpenter to sister some termite-damaged joists in our basement and replace others. Once that work was complete, Joe and his crew put in new steel support columns for our main beam (also somewhat termite damaged, but more importantly lacking structural support.) While it took a while to arrange all of the pieces of the project, once the work started, the carpentry was completed in a day and the work on the beams in another. They were courteous and worked quickly. The final cost of their work ended up being exactly the same as their estimate, which I really appreciate. I also liked that the man who gave us the initial estimate did not try to scare us about the extent of the termite damage as some other contractors did. I would highly recommend them to anyone who needs serious structural work done on their home.

The representative arrived on time for the appointment and I should add, they were very accommodating to need to move quickly. The representative, took the time to carefully examine the property, discuss options and then made a commitment to bid on the solution path we agreed to pursue. The proposal was delivered on time, was complete and will be used for the next phases of the project. As we were in the bidding process on the home, nothing more could be done at that time. Atlas was fully aware that were in the bidding process on the home and were willing to work with us, which was very accomodating. We expect to be working with them further after closing on the property.

The Atlas crew came out on the date and time agreed upon. They broke the existing concrete, removed the old columns and put in new columns, along with new concrete. There was one snafu. There existing joists which were not originally seen. They were not in good condition, so they have to remove those and replace them. This bumped up the cost of the project considerably. The crew was very professional. They cleaned up behind themselves daily and when the job was completed. They left a very clean basement. I would definitely use them again or recommend them.

They were very careful with the landscape as much as possible and attended to all details except for final landscaping which was not their responsibilit. I cannot think of a detail in the entire process that they overlooked.

I was very pleased with their work.

It went just fine and I was happy in all respects.

After the crew did their work which involved redoing patches in the basement wall that were done over the years by other companies, installing patches in new places, around the hole where the well water enters the house, and working on a couple of basement window wells, the leafs all stopped, permanently so far. We have gone through a very wet and snowy fall and winter and the fixes all are working well. There was one small leak, which occurred during a rainy spell, but that stopped without any more work and has not leaked since.

Everything seemed to go well. Getting the bid went smoothly, all questions were asked, the work was scheduled well ahead of time, and the crew was on time and professional. This sort of work takes me way out of my area of expertise, so I needed to find a company I could trust. I found Atlas to be highly professional in every way.

Atlas installed two columns in my crawl space to support a sagging beam in June 2013. I noticed that the floors had sunk again after a few months and as soon as Atlas was made aware of the situation they came back out to look at the problem. They found additional issues that were causing my sinking floors and began installing additional beams the next day. I am very pleased with their quick repsonse to my issue and the quality customer service that I recieved.

The contractor was very responsive; more so than the other two contractors I contacted. They were reasonable in terms of cost. The work was done to my satisfaction and the satisfaction of our town building inspector. The inspector volunteered the fact they see Atlas frequently and feel they do a terrific job. The work area was thoroughly cleaned in spite of some extremely cold conditions and with significant snow on the ground.

3 day response, over weekend, to Angie's List message.

As you can imagine, this is a very messy job. The Atlas team did an excellent job of preserving our old carpeting and keeping dust to a minimum. At the end of every day, they completely cleaned the work area.

No pressure to find additional charges or work. Very honest and friendly. I would recommend Atlas and will be my first call with any future issues.

I started dealing with ATLAS in March. Atlas told me that I needed to get a Comcast box moved away from the chimney. It took four months before the issue was resolved. However, during the 4 months, I had no contact with ATLAS on the status of my project. I called at least 6 times asking about the status and received no response.Not even, we are still working with your association about the comcast box. When I called in May. ATLAS told me that my file was not active anymore. Finally, I heard from my association that the comcast box was moved that they were coming to fix it in August. I still had to call ATLAS to get the exact dates August 12 -13. When I told ATLAS that they should have called me on the exact dates and not left to the month of August. Then, 1/2 hour later, Jason called me to say that ATLAS was coming out on August 12 & 13th. Horrible communication and customer services. If anyone decides to go with ATLAS, I would recommend strongly that they get exact details and confirmation in writing. Don't rely on ATLAS to let you know. As Jason said "we did what was in the contract."

Jason thoroughly examined the house, walls, floors, outdoor areas to assess what may be the issue. They won't know for sure until they look underneath the house, which will take some exploratory work since I don't have a basement. But he explained different possibilities and what to expect. I felt confident that if I decide on hiring them, they will do the best job. He was so experienced, he could feel the sinking of the floor by just walking in although it isn't noticeable right away. He was punctual, knowledgeable, professional and friendly. Currently, they're at the top of my list.

They used a compound to seal the leaks.

Atlas Foundation was able to repair the foundation as well as possible. Though the cost is more than anyone would have wanted to pay for something that isn't noticeable like landscaping for instance, they were competitively priced and were able to show us how the work would be done much more thoroughly and expertly than their competitors. Atlas representative took the time to explain how the piers would be installed. We expressed concerns with our neighbors' property and Atlas offered to hand-dig the holes to avoid machinery damaging our neighbor's lawn. Atlas was just all-around professional and considerate. The foundation in one section of the area being repaired had a surprise problem. Through no fault of our own or Atlas (the original house owner built the addition on a patio instead of building on a proper foundation), the approved foundation repair plan had to be adjusted and Atlas personnel worked hard to maintain additional costs to a minimum yet still secure that area of the house so prevent future settling. All windows and door open properly now and this major project was completed without any complaint. The most touching aspect of this whole experience was something that the men working on our foundation did for us. We lost a well-loved pet years ago and had buried him near a window where the foundation work was being done. The men found our pets' remains and tenderly set them aside and reburied them when they were completing the final cleanup of that area. We didn't know they had done this until they told us when they were leaving on their last day. They did not have to do this but they compassionately did and we greatly appreciated their thoughtfulness. Every single Atlas personnel we dealt with, from the gal handling our calls to the last man cleaning our driveway of dirt and debris - everyone was courteous, professional, amiable and simply the best. We highly recommend Atlas Restoration!

I had three cracks my basement walls that needed to be fixed. With all the rain, Atlas and everyone else has been extremely busy. I needed someone right away because my basement was going to be remodeled. Atlas was able to accommodate my schedule and get the work done before the basement people started. Since then there has been no leaks. I couldn't get the bigger named companies to return my phone call let alone get work done asap. These guys are great!! Couldn't be happier with their work!

Atlas did a good job and followed up when I thought there was a problem. (The problem wasn't the foundation.) I would recommend dealing with Chris Heintz, one of the owners. IMHO, the other owner, Marty, is a horse's patoot. He's the reason for the lower scores. Chris did a masterful job of explaining the issues to me and even offered some suggestions to my contractor.

The company was very responsive and professional. Work was done neatly and properly. They completed the job just in time. The night they finished we got a ton of rain. Something like 4 or more inches of rain. We didn't get a drop of water in the house where we would have always had water pouring in during heavy rains. Chimney is back in place and secure. The cement was replaced very nicely. If I had any sort of complaint, and I wouldn't really call it a complaint, is we didn't feel there was much communication on the first day. That is partly my husband's fault too, as he did not ask many questions of the crew. My husband did mention it to Atlas and spoke with Gary about it. I communicated with the crew the next day and had no issues. Overall we were very satisfied and would hire Atlas again for foundation problems.