Edison Electric

Steve was one of the most unprofessional service providers I have ever dealt with. Both myself and my wife spoke with him on the phone about the issue with the ceiling fan box. He was crass, rude, and at times downright belligerent. When I presented the fact that the entire electrical system was replaced in 2011 and passed village code, he still refused to do the work. A few hours later, he called back and said he would install the new fan if we signed a waiver. And he stated several times that he "hoped we were OK with the ceiling fan crashing down on top of our children". He then called back again today (2 weeks later), after we filed a complaint with Amazon, and continued to berate us about the ceiling fan installation. Seriously, the worst experience I've ever had dealing with a service professional. Stay away.

unknown

I previously had contracted Stephen from Amazon's home services menu after purchasing a chandelier and matching foyer light fixture to replace existing ones. He arrived early and waited outside in his vehicle until the scheduled appt. time. He was professional and efficient throughout the process; brought his own drop cloths and hand-vac to keep the area clean and to clean up any residual dust. Throughout the process Stephen was patient and informative, answering questions and being quietly friendly. We were impressed with him and when I purchased matching sconces, we didn't hesitate to hire him for this second job. Stephen arrived early again to install the sconces. He investigated whether wiring from the attic or crawlspace would be preferable, proceeded to cut into the walls to install the boxes and also replaced an existing single light switch with a two light switch with dimmer; all installed perfectly, the larger hole he had to cut was completely covered by the plate with no touch up required. The new switch we purchased wouldn't work so he drove to the store to find the correct type. We couldn't be more pleased and intend to hire Stephen again for another installation. In short, he arrives punctually, works efficiently and the finished product looks perfect. He also advised us on a low cost solution to an existing over the sink light issue, which we appreciated and implemented.