Thiesse Plumbing

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THEY ARE EXCELLENT! THEY KNEW HIS TRADE AND HAD A VERY GOOD PERSONALITY.

AS USUAL WORKING WITH THIESSE PLUMBING WAS A GOOD EXPERIENCE. THE WORKERS CALLED TO LET US KNOW OF ANY DELAYS AND ARRIVED ON TIME TO START THE JOB. WE DID HAVE ONE SMALL PROBLEM, WHICH THIESSE PLUMBING FIXED QUICKLY AND EFFECTIVELY, THEY RESPONDED TO THE CALL IMMEDIATELY UPON HEARING OF THE PROBLEM. ALWAYS COURTEOUS AND WILLING TO ANSWER QUESTIONS. WE ENJOY HAVING THEM DO WORK IN OUR HOUSE.

THEY SEEMED VERY KNOWLEDGEABLE AND FIXED THE PROBLEM QUICKLY. THEY WERE ABOUT AN HOUR LATE.

THEY WERE PROFESSIONAL AND CLEAN. THAT DID A REAL GOOD JOB AND HAD ALL PARTS AVAILABLE. PRICE WAS COMPETITIVE.

THEY ARE GOOD, BUT IT TOOK A LONG TIME FOR THEM TO COME OUT TO DO THE JOB. IT TOOK OVER A MONTH FOR THEM TO COME TO OUR HOUSE. ONCE THEY CAME, THEY WERE GOOD.

TIM SEEMS KNOWLEDGEABLE ABOUT PLUMBING IN OLDER HOUSES. PHONE STAFF VERY NICE, GOT AN APPOINTMENT AT DESIRED TIME (AND QUICKLY).

THE GAS COMPANY HAD INSTALLED A NEW SERVICE THE WEEK BEFORE, SO WE DIDN'T KNOW IF IT WAS OUR PROBLEM OR THEIRS. THE PLUMBER RAN A VIDEO CAMERA DOWN THE LINE AND DETERMINED THAT IT WAS ROOTS AND BABY WIPES, NOT THE GAS COMPANY. VERY HELPFUL, PROMPT, SHOWED UP ON TIME, EXPLAINED THINGS IN DETAIL. THEY HAVE AN OFFICE THAT COORDINATES THE GUYS IN THE FIELD-NOT A FLY-BY-NIGHT.

I REALLY APPRECIATED THE THOROUGHNESS OF THEIR DIAGNOSIS AND CORRECTION OF THE PROBLEM.

TIM CAME AND IMMEDIATELY DIAGNOSED THE PROBLEM AS A CRACKED PART DUE TO OVERTIGHTENING. HE REPLACED IT QUICKLY AND THEN POINTED OUT TO ME THAT THERE MIGHT BE ANOTHER PROBLEM BECAUSE THERE SEEMED TO BE A LOT OF WATER BETWEEN THE TOILET AND THE FLOOR. HE WASN'T SURE IF IT WAS FROM THE LEAK OR IF THE SEAL ON THE TOILET WAS BAD. HE SHOWED ME WHAT TO DO TO CHECK IT IN A WEEK TO SEE IF IT WAS STILL WET AND SAID TO CALL IF IT WAS SO THEY COULD COME OUT AND REPLACE THE SEAL. I CHECKED IT A WEEK LATER AND THERE WAS NO WATER SO THEY DIDN'T NEED TO COME BACK OUT. TIM WAS VERY HELPFUL AND KNOWLEDGEABLE AND HE EXPLAINED EVERYTHING IN DETAIL TO ME. I WOULD DEFINITELY HIRE THEM AGAIN.

INITIALLY, I HAD (ANOTHER COMPANY) LOOK AT THE VALVE AND THEY WANTED TO CHARGE ME TO ORDER REPLACEMENT PARTS (ESTIMATE $100) TO TRY, THAT WERE ACTUALLY FREE TO ME UNDER THE LIFETIME KOHLER WARRANTY. WHEN THE FREE PARTS ARRIVED, I CHECKED ANGIE''S LIST AND CHOSE THIESSE PLUMBING, WHO SENT THE PLUMBER TIM, WHO WAS VERY KNOWLEDGEABLE ABOUT THIS PARTICULAR KOHLER SHOWER VALVE. THE PLUMBER (TIM) FIXED THE KOHLER SHOWER VALVE BY BEING KNOWLEDGEABLE ABOUT A PARTICULAR CHARACTERISTIC OF THE VALVE THAT A PREVIOUS COMPANY DID NOT SUGGEST. I NOW HAVE THE BEST WATER PRESSURE EVER FROM MY SECOND FLOOR SHOWER. I WILL USE THE THIESSE COMPANY FOR ALL OF MY FUTURE PLUMBING NEEDS.

NEVER SHOWED UP AND NEVER CALLED WITH EXPLANATION. I HAD TO RECONFIRM AT LEAST TWICE AND, EVEN AFTER DOING THAT, THEY STILL NEITHER SHOWED UP OR CALLED.

THIESSE WAS ON TIME AND WORKED EFFICIENTLY UNTIL WORK WAS COMPLETED. FOLLOW-UP VISIT WAS NECESSARY AND THIS WAS DONE QUICKLY AND WHEN THEY SAID IT WOULD BE DONE. I HIGHLY RECOMMEND THIS COMPANY.

THEY KNEW WHAT THEY WERE DOING. THEY DID A GOOD DIAGNOSTIC. WE HAD A PLUMBER HERE BEFORE AND THEY HAD MENTIONED ALL KINDS OF THINGS ABOUT GREATER WATER PRESSURE FROM THE STREET. THIS WAS FIXED AND WE DIDNT NEED ANYMORE PRESSURE. THE LINES WERE JUST CLOGGED.

EVEN THOUGH THERE WAS MAJOR FLOODING IN OUR TOWN, WHEN I CALLED THAT MORNING, THEY WERE OUT WITHIN 1 HOUR. THE WHOLE COMPANY IS PROFESSIONAL AND EFFICIENT. EVEN THE GIRL ON THE PHONE TREATED ME WITH CONCERN AND RESPECT. IT TOOK THEM 2 DAYS IN THE BLISTERING SUN TO CLEAN UP AND REPAIR THIS AWFUL SITUATION!! I HAVE HAD NO MORE PROBLEMS. I WOULD USE THEM AGAIN IN A HEARTBEAT!!

HIGHLY COMPETENT AND NO-NONSENSE. WHOLEHEARTEDLY RECOMMEND THEM.

THIS WAS THE BEST EXPERIENCE WITH A PLUMBING SERVICE I''VE HAD. THE ENGINEER WAS PROMPT, CLEAN WITH HIS WORK, AND DIDN''T MIND ME PEERING OVER HIS SHOULDER TO LEARN SOMETHING. ALSO, HE GAVE ME GOOD SUGGESTIONS ON HOW TO PREVENT THE PROBLEM IN THE FUTURE. OTHERS HAVE NOT BEEN FORTHCOMING WITH THIS KIND OF INFO, WHICH MEANS THEY JUST WANT YOU TO PAY MORE AND HAVE THEM COME BACK. THEY WERE GREAT.

EXCELLENT SERVICE AND VERY HELPFUL SUGGESTIONS. CUSTOMER SERVICE PERSON CAME TO MY HOUSE TO TAKE A PHOTO OF THE BROKEN FAUCET TO LOOK FOR A MATCHING FAUCET.

THE WORK IS TOP RATE, BUT BECAUSE IT IS A SMALL FAMILY-RUN BUSINESS, SOMETIMES IT TAKES A FEW DAYS FOR THEM TO SCHEDULE AN APPOINTMENT. OTHERWISE, WE WERE VERY HAPPY WITH THE SERVICE. FRIENDLY, PROFESSIONAL, AND REASONABLE.

OUTSTANDING JOB DONE - WILL USE THEM EVERY TIME I NEED WORK DONE.