Brookside Home Improvement

This is the second home where Brookside has done window replacement for us and I cannot say enough about Eric and his team! Eric was an excellent communicator as we awaited the COVID influenced delay in the window delivery. His team does excellent work, pays much attention to the details and leaves everything so clean! We already notice the reduced noise and increased warmth in the house!

A two man crew tore down the existing back porch steps ,created a small landing, and built the porch steps facing west into the back yard. Tore down and rebuilt a wall by the steps leading into the basement, replaced 2 support beams in the basement below, repaired the basement screen door and part of downspout by the basement screen door. Also installed a new concrete threshold at the basement entrance. Each day the crew cleaned up before leaving. The job was finished in nine days. The entire cost was $5,805. The crew did a good job and I am satisfied. I would consider using Brookside Home Improvement again.

Our experience with Brookside was fantastic. Communication was excellent. The installers did a great job of showing me issues with the home from the previous install. Things like not overlapping the house wrap at seams, improper insulation where I could see into the walls from the outside. Each of these heads up gave me the ability to make an informed decision about improving our home beyond just the siding install. I feel very comfortable that we now have a well sealed home. With the additional insulation from the insulated siding we will also improve our home's efficiency.

The project went very well and I am beyond pleased with the craftsman period look of my bungalow siding. Eric Peck, the owner, took the time to work with me on the specifications and sent me numerous drawings to visualize the project. It was clear from the start that Eric had a lot of experience working with old bungalows. He had done a lot of siding jobs in the area using the same crew for many years. Bogdan and Chris worked steadily and hard, often in record heat, to complete the project in about three weeks. Bogdan was an artist who took pride in his work. He knew what he was doing and made most of the decisions on the spot on how best to handle the quirky old house problems that arose. My craftsman-style siding looks fabulous and I have received lots of compliments from neighbors. I love seeing light come through the living room windows that were uncovered and reinstalled. It really opened up the space.

Brookside Construction got the bid and did the work at my house. Eric has excellent communication and was very prompt to all emails and phone calls . They did the work and did a great job! I’m very happy with the work provided and would recommend this company to anyone needing services that they provide .

Excellent work. Showed up when they said they would. Great communication on when jobs would be finished. Awesome crew that actually cleaned up after the work was completed. Will hire them again!

Eric and his team did a great job, from start to end. Punctual, professional, the work is excelent quality. The leaf guards I had them install are the expensive ones, but it definitely makes sense to have them, as they eliminate all the problems. Eric is a great person and we talked a lot. The only problem was that my wife was a bit upset because I talked to him for hours. Jokes aside, I am very happy.

We have used Brookside for numerous jobs and have referred to friends and neighbors. Eric is always friendly and informative consulting before the work. The team consistently is timely and professional. Highly recommend!

I like Eric and he is my go to exterior remodeling guy!

The proposal was very thorough, and the work was done just as described in the proposal. The workers were very responsive to our needs and worked with amazing efficiency and accuracy. The changes to our home make it much more attractive and functional. It is hard to imagine that another contractor could have done a better job.

The overall experience working with Brookside Home Improvement was fantastic. They were professional, punctual, and the pricing was extremely fair. The work was performed on schedule, and the outcome was remarkable. The workmanship was extremely high quality, and I would highly recommend them to anyone who is looking to have their gutters replaced.

Great! Crew showed up just as scheduled. They were friendly and very attentive to my needs. I had some tricky door installations and the guys did a great job! Nice to see a crew that actually cleans up after a job. Well done! No question I will hire Brookside for my future projects.

Set up an appointment with Eric to discuss the job. He was punctual and informative about what I wanted done and various options. He took measurements of the house and left with the promise he would work up a quote. It's been a month and no word from him. I left a message on their website email address a week or so ago, and still no response. If he decided the job is not for them, I would expect at least the courtesy of a reply, but silence this long is unacceptable.

From the beginning all the way to the end, Eric and his crew were very professional, on time and clean. The entire time that took for the job to be completed, all guys involved were very polite and carefull around our furniture, outside bushes and our dog.

Very well. They were both timely and clean. I look forward to the next project.

I am very pleased with the recent installation of steps, windows, doors and siding by Brookside Home Improvement. Based on a neighbor's recommendation, I contacted Brookside for a quote. Eric, was incredibly easy to work with, his pricing was competitive and his knowledge was evident. I appreciated the experience, ideas and options both he and his team brought to the project. As with most older homes, you never know what lies beneath the surface but I had no concerns. I am very happy with the results; so are my neighbors. I have every intention of contacting Brookside again.

This was a surprising disappointment with the vendor. He installed windows in our house about 5 years ago. We were perfectly pleased with the original work and left a positive review. This year we had to have another vendor for a different problem and he observed and warned us that the caulking around one window was not done right and allows water to sip into the wall. That one window is on third floor and is impossible to reach from inside the house, therefore, was very hard to install and caulk. Even before seeing the problem, Eric of Brookside immediately claimed that the damage was because the caulk had separated from the wall, which should not be covered by the warranty. Interestingly, the pictures taken by his workers show so clearly that the caulk was not done properly. Yet, he continued to claim that this should be covered by the warranty and demanded $200. I want to add one more fact. Two workers came to install the windows originally. One did 90% of the work, the other did may be 10% and was talking too much showing off his expertise in window installation. It was really unfair for the hard working one, who did virtually all the work. I would not be surprised if he was completely exhausted after doing most of the work virtually on his own and left the caulking of the last window for the big talker. I did not see that for a fact, but I can understand why the one last windows was not caulked properly. This is very unfortunate, I was going to invite Brookside to replace more windows in our house and was ready to recommend him to several neighbors. He is now wasting his good reputation, and I run into a problem that if I ever need warrantee work again, it will probably end up in court.

It went very well We were very pleased with the installation and the quality of the windows.

Eric kept in contact with us to let us know when the project would start. They started on said date and completed it in two days. Everything was cleaned up and the new gutters look great.

Eric's quote was about $300.00 less than his competitors. He was extremely responsive to the sense of urgency required by the condominium association. He worked expeditiously to get my windows ordered and Installed - my windows came on a Friday and he was able to install my windows the following Monday. I was extremely satisfied with his service and professionalism - and I would definitely refer him as a contractor.

The windows and installation went very well. Eric was honest, professional, and easy to deal with.

To say I will never hire this company again is not strong enough. I CAN ONLY PRAY TO GOD THAT THERE WILL BE NO MORE PROBLEMS WITH THE WORK I NEVER WANT TO SEE OR TALK TO ERIC AGAIN. I WONDER HOW ANGIE VET THE COMPANY'S SHE ALLOWS ON HER SITE. I AM GOING TO TAKE MY STORY TO CHANNEL 2, 5, 7 & 9. I THINK THEY CAN FIND OUT AND MAYBE THERE ARE OTHERS OUT THERE THAT HAVE SIMILAR EXPERIENCES AND JUST MAYBE A CLASS ACTION LAW SUIT IS IN ORDER. I SHOULD NOT HAVE TO PAY FOR HORRIBLE SERVICE, NO ONE SHOULD. PLEASE READ ON. PLEASE READ ON. During the initial meeting prior to my hiring Eric's company, Brookside, he made it seem as if customer service was a priority. I found out that is a lie. I was told that if there were any problems that Brookside would be very happy to return and resolve any and all issues. I hired Brookside believing that it was a reputable company with values. After the work was completed, I found problems with the doors, door knob and locks and windows. The problems were there were gaps at the back/hinges of the doors, the door knob appeared to lock but would not lock and the lock would not turn to a full closure. To be plainer. 1. The front doorknob has a turning feature that is supposed to lock the door but it didn't. 2. There was a gap at the bottom backside of the front door 3. The back-entry door lock would not lock at all 4. There was a gap at the top of the back-entry door These things would not have been a problem for me BUT they were huge for Eric. Not huge enough for Eric to want to resolve them. Eric became very angry that I found these problems. He first came to my home to look at back door, at the time I had not realized the front door was having problems. When I emailed Eric, and brought it to his attention he went off and said this was "user error". I guess I am so stupid I don't know how to use a door. He was very upset and after what he said in his email I became upset. I paid good money and in good faith to get a job done and to have the President of the company say that it is "user error" because the door knobs and locks and windows have problems was crazy. Also, I had not heard from Eric to let me know when someone would return to resolve these problems. My last email to Eric was September 6th or 7th, since then not one word or call from Eric until this morning 09/23/17. He said "sorry for the call this morning but I forgot about you." THIS IS THE PRESIDENT OF THE COMPANY! The person he sent out found the problems and made adjustments to the doors, he was very apologetic and explained why the windows worked as they did. He said I don’t make the locks but if something is wrong and I can’t fix it I will get new locks. I NEED TO REPEAT: I CAN ONLY PRAY TO GOD THAT THERE WILL BE NO MORE PROBLEMS WITH THE WORKMANSHIP I NEVER WANT TO SEE OR TALK TO ERIC AGAIN. ANGIE, YOU CHARGE BIG BUCKS FOR PEOPLE LIKE ME TO USE THIS SERVICE WELL AFTER MY CONTRACT IS UP I WILL NEVER PAY AGAIN. I WILL USE HOME ADVISOR IT’S FREE. HORRIBLE SERVICE AND SHABBY VETTING OF COMPANY'S.

Windows and installation were just as expected. Contractor was prompt and efficient. Explained options for a couple of installation issues. Everything was cleaned up and all garbage removed.

wonderful just like 14 years ago professional clean and worry free

Great Guys. Excellent craftmanship-my brother is in the trades and referred me to these fellas.