Don's Mower Shop

I call several times with no answer, left 2 voicemails no response ... Finally decided to give a shoot one more time by texting him and surprise don response by saying he's very busy ok... But a least respond back with a text ( "really ") this is how you conduct business texting ?... Sorry dude but if you don't have the time for answering phone calls from previous customers then pay someone to do it for you plain in simple ... I am taking my business somewhere else more reliable,one on one communication forget stupid text 😂.

mower up and running

Very pleased with the service and the price. Our old mower is working well again!

I called Don and explained the problem with my mower not starting. He talked me through several possible solutions, while staying on the phone while I checked each idea. When the problem was isolated he provided me with the correct solution and parts that he had in stock for the mower. When I picked up the new part he then explained the new features and improvements. He took TIME and that extra step to make sure I was satisfied with the out come of our transaction. From start to finish it only took approximately 4 hours including drive time. He is the go to guy for my money.

They ultimately did not service my mower, but they were so helpful and willing to try and work with me. I would use them again in a heartbeat.

I had made a rookie mistake by tying to perform what appeared to be a simple task, remove and sharpen my lawn mower blade. Of course, I did not bother to look up and read the owner's manual, so after removing the blade, sharpening it and putting it back on, the mower was hard to start, and when it did start, was unbalanced. After removing the blade again to check what was wrong, I could not put it back on, something was amiss. Only then did I decide to look up the manual, which gave clear instructions, first, not to remove the blade because, they are balanced. If you absolutely have to, when removing the blade, block the blade, (which I did not do) and finally, use a torque wrench to tighten to the correct torque when re-installing. I called Don's and the lady set up a pick-up day. She did say because of the summer backlog, they were running about thee weeks for a turnaround. When the pick-up day arrived, Don left a loaner mower, free of charge. The repair did take about three weeks. The repair charge was very reasonable as Don said he had a used replacement part in stock which he used. Very happy with the service!

unknown

unknown

Perfect. completely transparent transaction.......sharpened mower blades and replaced battery while waiting for the new engine. Don's only priority is complete customer satisfaction.

unknown

Spring 2014 contacted him because the machine was lugging down easily when used last winter. He was in my neighborhood at the time and picked up my 25 year old Toro snowblower that day. He had a full load of lawnmowers on his trailer; I told him I did not expect him to work on my machine until fall. In the fall he told me what it would take to fix and I agreed. He returned the machine Nov. 15, 2014. I just used it earlier this week and today. The machine now has the power it had when new and I am very pleased with his work.

Don came out and picked up the two mowers to tune them up. Despite it being just before a holiday weekend, he dropped the mowers off again just over a week later.

As described above, it went very well.

I called Don and explained the problem. He came and looked at the snow blower. Told me what he thought might be the problem, and told me he wouldn't know for sure until he got it back to his shop and looked at it. Two days later he called me and told me what was wrong with the snow blower, what it would cost, and how long it would take to fix it. He called when the snow blower was fixed, and we arranged a time for him to drop it off. I wrote a check and asked him to hold it until Wednesday and he said no problem.

Telephone contact was very pleasant. they gave an accurate estimate on how long it would take for them to get to my engines. They picked up my mower, snow blower, and gas blower for FREE without my needing to be home. . They estimated 2 weeks' wait and were on track with that timing. They called me with an estimate at that time and then completed repairs within 48 hours. They arranged delivery and were willing to leave the machines if no one was home. Prices were reasonable. Very pleasant experience.