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SEARS

Appliance Repair, Garage Doors, Carpet Cleaning,

Reviews

3.88 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
38%
4
25%
3
25%
2
13%
1
0%


Rating CategoryRating out of 5
quality
4.0
value
4.4
professionalism
4.0
responsiveness
4.4
punctuality
4.7
Showing 1-8 of 8 reviews

Thomas B.
03/2015
3.0
appliance repair, garage doors
  + 0 more
unknown
Description of Work: Replaced the furnace. Did not pick up well after the job. Had to return to correct an installation error. This was just one of their contractors. I'm sure their other contract installers would do a better job.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Norman H.
01/2015
4.0
appliance sales
  + -1 more
My husband works for K-Mart which is owned by Sears, and as a result, he gets an employee discount. I knew what kind I wanted when I went in. They didn't have a wide selection to look at. The experience was mediocre. They delivered it for us because it had to go to the basement. It took about 5 days for them to deliver it, and there were no issues.
Description of Work: We use Sears. I purchase appliances from there. I bought a deep freeze from there 2 years ago.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$450

Norman H.
01/2015
5.0
garage doors
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

jacqueline G.
01/2014
5.0
home improvement stores
  + -1 more
However, the seasonal sales associate was very courteous(smiling)and product savvy- much more than seasonal help from some other stores in the mall I encountered that day. I was very impressed and thought Sears put much care into preparing sales associate. I found the pricing very competitive too and will definitely consider Sears for some more services in the future.
Description of Work: I browsed Sears for some Christmas gifts and really didn't have any intention to purchase anything at the store.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$97

Madonna M.
11/2012
3.0
appliance repair
  + -1 more
They didn't complete the job. The person looked at his computer and said we needed another part. Why they couldn't do this on the phone when we called is beyond me.
Description of Work: 160.00 was spent during a previous visit for a repair on an LG oven when a warranty was extended. This visit was covered under the warranty. The serviceman was not very friendly. Everytime I have had a Sears rep come to the house for instance for a quote, they almost always become very rude when you tell them you want to get more quotes from other businesses.

Rating CategoryRating out of 5
quality
3.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0


Jami H.
06/2012
4.0
carpet cleaners
  + -1 more
It was okay. The experience wasn’t as good as last time. I would probably try somebody different next time. The carpet wasn’t as clean as the last time they did.
Description of Work: I used Sears for carpet cleaning.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$250

lynette S.
06/2012
2.0
appliance repair
  + -1 more
They didn't fix the machine, now it moves across the floor. He just said it was loud machine.
Description of Work: The motor in my washing machine went out. I had technician come out and replace.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0


Jami H.
11/2011
5.0
carpet cleaners
  + -1 more
We are pretty satisfied with what they did. They were running a special at that time. It went very well. They were very courteous. They came as promised. There were two gentlemen and it did not take them very long. I was very pleased with them. The Sears name mounts the reliability and I was a little more comfortable going with them versus hundred of the mailers I get with the company that really don’t have a reputation established. They have more competitive price compared to a reputed company. I placed my order on their website; they called me to confirm that everything I put on the site was what I wanted and they scheduled the appointment. They came out and everything was great. The carpet looks great. It didn't take a long time to dry, which is very important because I have small children. I don't know what their regular pricing is and how competitive it is.
Description of Work: Sears cleaned the carpets for seven rooms and stairway around nine months ago. They also did the spot treatment on the spots and deodorizing treatment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

    Contact information

    235 SAINT CLAIR SQ ST CLAIR SQ , Fairview Heights, IL 62208


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair,
    Garage Doors,
    Carpet Cleaning,
    Hardware & Home Improvement Stores,
    Appliance Sales and Installation

    FAQ

    SEARS is currently rated 3.8 overall out of 5.
    No, SEARS does not offer free project estimates.
    No, SEARS does not offer eco-friendly accreditations.
    No, SEARS does not offer a senior discount.
    No, SEARS does not offer emergency services.
    No, SEARS does not offer warranties.

    Contact information

    235 SAINT CLAIR SQ ST CLAIR SQ , Fairview Heights, IL 62208