Computer Repair, Internet Service, Computer Training
About us
I'm an independent consultant specializing in Mac support for all types of users.
For 11 years I've been helping Chicagoans with all their Mac support needs. I strive to provide exceptionally friendly, timely support, with expert diagnosis and repair. My clients are home users, small businesses and professionals, and include graphic designers, manufacturers, photographers, filmmakers, musicians and non-profits.
I travel throughout Chicagoland and most frequently work on Chicago's north side. For emergency work, I can visit within 24 hours, and for non-emergency work I schedule most appointments within one or two days. I frequently do phone or remote-control support as well.
My rate is $120/hr for on-site visits. Minimum charge is one hour. No charge for travel within 10 miles of the north side. For longer distances my travel rate is $60/hr. Phone and remote work are billed in increments of 15 minutes.
Thanks for looking me up.
Business highlights
27 years of trusted experience
Emergency Services Offered
Services we offer
Mac consulting, tech support, systems specification, purchase and setup of client macs, networking, support for users in graphic design, publishing, music, video & film, photography, fine art printing, and other businesses.
computer repair, computer training, internet service
+ 1 more
Steve is VERY friendly, professional and efficient! He takes time to explain what he does and makes a point of keeping up on the latest developments in his ever-changing field. He reads user and technical forums so he knows what problems and solutions others have discovered. His solutions are long lasting and affordable because they're well researched. The suppliers he recommends are also reliable and affordable. He offers free telephone support and follow up on any work he's done. A wonderful asset to his clients!
Description of Work: computer service & support -- optimize performance of several Apple computers, upgrade memory, maintain local network, color calibrate monitors, set up printers, advise on mail settings and technical issues for graphic arts home business
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Sarah T.
12/2009
5.0
computer repair
+ -1 more
Steve has been our Mac hero for at least a decade. He IS the Tim Gun of Mac techs, in the sense that he can always "make it work" - but he is much sweeter and a good-hearted soul. As an example of his amazing skills, I can tell the story of our "soul-less" Mac. Years ago when iMacs first came out, we got one fast and cheap off of e-bay (never again! whole deal was very weird). I've been a loyal mac user since the 80s, so this is not in any way a knock on Macs, but rather I suspect the one we bought on e-bay had been damaged (like dropped or run over with a truck and refurbished or something - sorry, but the thing was evil). It crashed not one, not two, but THREE internal hard drives. Obviously we learned our lesson, and thankfully this was not our main work station computer, but in any case, we needed a solution while we saved up to get a new one. Steve actually made this thing work without any problems after doing a customized solution for that crazy computer. I swear he is magic! Anyway, we call on Steve for regular maintenance as well as emergencies, and he always delivers. He is also a very calm and easy-going guy, and let me tell ya, that is a very comforting when there is a computer emergency because I know everything will be okay when Steve comes. He makes what he does look so easy (and I know it is not), but whatever comes up is not ever a problem for him, and that "peace of mind" quality alone make Steve a real gem.
Description of Work: Regular maintenance of our Mac computers - for our business (two-person photography studio).
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Service Categories
Computer Repair,
Internet Service,
Computer Training
FAQ
Steve Gustafson Technical Services is currently rated 5 overall out of 5.
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
No, Steve Gustafson Technical Services does not offer free project estimates.
No, Steve Gustafson Technical Services does not offer eco-friendly accreditations.
No, Steve Gustafson Technical Services does not offer a senior discount.
Yes, Steve Gustafson Technical Services offers emergency services.
No, Steve Gustafson Technical Services does not offer warranties.
Steve Gustafson Technical Services offers the following services: Mac consulting, tech support, systems specification, purchase and setup of client macs, networking, support for users in graphic design, publishing, music, video & film, photography, fine art printing, and other businesses.