NorPro Services Ltd

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NORM WAS A TERRIFIC CONTRACTOR: PERSONABLE, KNOWLEDGABLE, RESPONSIVE, ORGANIZED AND A REAL PLEASURE TO WORK WITH. WE ARE NEW TO REMODELING SO HIS EXPERIENCE AND ADVICE BROUGHT A GREAT DEAL OF CONFIDENCE TO OUR PROJECT. IF WE THOUGHT SOMETHING WASN'T QUITE RIGHT, HE RESPONDED IMMEDIATELY AND IN A POSITIVE MANNER. HIS TEAM WAS ALSO GREAT TO WORK WITH, SPECIAL PRAISE SHOULD GO TO THE ELECTRICIAN MAURICE (SPELLING?) FOR PUTTING UP WITH OUR WORRIES. WE MAY HAVE HAD THE VISION IN OUR HEADS BUT NORM'S GUYS MADE IT A REALITY. WE'RE LOOKING FORWARD TO WORKING WITH NORM AGAIN WHEN WE REMODEL OUR BATHROOM.

NORPRO'S WORKMEN WERE ARGUMENTATIVE AND UNPROFESSIONAL. THE WORKERS WENT INTO MY BASEMENT AND USED MY SUPPLIES: SOLVENTS, GARBAGE BAGS, DROP CLOTHS, PAINTING TRAYS ALL WITHOUT PERMISSION. DIDN'T TARP OFF HOUSE WHEN CUTTING THROUGH THE CEILING CREATING AN ABSOLUTE MESS. WHILE WORKING ON THE STEPS, THEY CUT THROUGH THE WALL INTO MY OFFICE WHEN I ASKED THEM TO PATCH IT THEY DENIED THEY MADE IT, YOU COULD SEE THE CUT ON THE STEPSIDE. NORPRO DOES NOT ACCEPT RESPONSIBILITY OF ITS WORKERS. CRAFTSMANSHIP WAS APPALLING. STAIRS WERE NOT CONSTRUCTED STRAIGHT AND RATHER THAN REDOING THE STEPS INITIALLY, THEY SPENT SEVERAL DAYS TRYING TO PATCH THE STEPS. THEY STILL LOOK HORRIBLE AND ARE NOT STRAIGHT. MOULDING IS POORLY INSTALLED. PAID AN EXTRA $1400 TO HAVE A FLOOR INSTALLED AND IT LOOKS WORSE THAN A PLYWOOD SUB-FLOOR. NORM PRESSURES YOU TO PAY HIM AHEAD OF SCHEDULE. WE HAD AN INCIDENT AT OUR HOUSE AND IT TOOK NORM 2 DAYS TO RETURN OUR CALL AND STILL WAS EVASIVE AND NO HELP IN RESOLVING THE SITUATI

NORPRO CONSTRUCTION POLICY IS TO HIDE THEIR POOR CONSTRUCTION. MY KITCHEN EXPERIENCE HAS BEEN A NIGHTMARE. THE ESTIMATE WAS HIGHER THAN MY 2 PREVIOUS BIDS, BUT I TRUSTED HIS ANGIE'S LIST REPORTS, WOW WHAT A MISTAKE. I DON'T KNOW IF IT WAS BEING A WOMAN OR YOUNG IN AGE, BUT EVERYTHING WAS A BATTLE. NEVER ONCE DID HE APOLOGIZE FOR INAPPROPRIATE ACTIONS OF HIS EMPLOYEES. WORKERS POURED GROUT DOWN MY TOILET & CONCRETE ON MY LAWN, LEFT SEVERAL 20FT. WOODEN BEAMS WITH NAILS LEANING ACROSS OUR WALKWAY- MY HUSBAND AND I HAD TO CUT THEM WITH A SAW AND DISPOSE OF THEM IN OUR GARBAGE, DIDN'T TARP OFF HOUSE WHEN REMOVING OLD TILE-PRODUCING EXCESS DUST. IF YOU WANT A CONTRACTOR WHO DOESN'T PROTECT THE RIGHTS OF THE HOMEOWNER AND SOMEONE THAT DOESN'T HAVE PRIDE IN CRAFTSMANSHIP THEN CHOOSE NORPRO. NORPRO DRAGS HIS PROJECTS OUT SO LONG THAT YOU END UP GIVING IN TO THE POOR QUALITY OF WORK JUST TO HAVE THEM LEAVE YOUR HOUSE! THE FOCUS IS MAKING A PROFIT NOT QUALITY WORK.

WE CALLED NORPRO FOR AN ESTIMATE ON SOME TILE WORK AND POSSIBLE RECONSTRUCTION IN OUR MASTER BATH. NORM CAME OUT THE SAME DAY WE PHONED. HE WAS VERY NICE, PROFESSIONAL, KNOWLEDGEABLE AND PROMPT! IN THE END, OUR JOB TURNED OUT TO ONLY BE SOME MINOR TILE WORK, SO WE DID NOT NEED NORPRO'S SERVICES. HOWEVER, NORM'S QUICK RESPONSE AND ATTENTIVENESS TO OUR REQUEST FOR AN ESTIMATE WAS VERY IMPRESSIVE AND ALTHOUGH WE DID NOT END UP USING NORPRO FOR THE WORK, WE WOULD DEFINITELY CALL THEM AGAIN IN THE FUTURE.

ALL WORKERS ARE EMPLOYEES OF NORM, INCLUDING THE PLUMBER AND ELECTRICIAN. SO WHEN NORM TOLD SOMEONE TO BE HERE, THEY WERE HERE. IN 5 WEEKS OF WORK, WE NEVER HAD A DAY WHEN NO WORK WAS BEING DONE. THE QUALITY OF WORKMANSHIP MET OUR EXPECTATIONS.

I CALLED FOR AN ESTIMATE ON A KITCHEN GUT/REMODEL. FRANCES WAS VERY POLITE AND FRIENDLY ON THE PHONE, AND WAS ABLE TO SCHEDULE AN APPT 11 DAYS OUT (LONGER LEAD TIME THAN ALL OTHERS CONTACTED FROM ANGIE'S LIST). WE HAD TO UNEXPECTEDLY DELAY OUR PROJECT INDEFINITELY (BEFORE THEY CAME FOR THE ESTIMATE), BUT WOULD DEFINITELY GIVE THEM A CALL AGAIN IN THE FUTURE.

THEY DID AN ADEQUATE JOB AND TOOK CARE OF THE PROBLEM.

I LOVED ALL THESE GUYS. THEY WERE FRIENDLY AND EASY TO HAVE IN THE HOUSE. MY ONLY REAL CONCERN WAS A LACK OF COMMUNICATION TOWARDS THE END OF THE JOB, BUT I DON'T THINK THAT COULD HAVE BEEN HELPED. I WOULD HIRE THEM AGAIN IN A MINUTE.

AS AN INTERIOR DESIGNER, I AM VERY SELECTIVE OF WHO WORKS ON MY OWN HOME. NORM, AND HIS CREW, DID A FANTASTIC JOB FOR ME AND I WILL DEFINITELY USE AGAIN FOR MYSELF AND FOR CLIENTS.

I CAN'T IMAGINE USING ANYONE ELSE. THEY WERE FANTASTIC! THE BATHROOM REMODEL INCLUDED MAKING IT ACCESSIBLE FOR A WHEEL CHAIR. HE WAS KNOWLEDGEABLE ABOUT MAKING ROOMS HANDICAP ACCESSIBLE. HE WAS ALSO THE ONLY CONTRACTOR WHO WOULD NOT DIG UP OUR RADIANT FLOOR HEAT TO FIX IT. HE KNEW OF A BETTER WAY.

NORM'S TWO-MAN CREW LED BY ARTHUR DID A GREAT JOB. THEY WERE IN AND OUT IN LESS THAN TWO DAYS. VERY COURTEOUS AND CLEAN.

ELECTRICAL CONTRACTOR WAS ON TIME AND WAS REASONABLY PRICED. NORM FROM NORPRO DID THE SPEC WORK AND FACILITATED THE ESTIMATE FOR US. HE STOPPED BY FOR ABOUT 45 MINUTES WHILE THE ELECTRICAL CONTRACTOR DID THE WORK. THE ESTIMATE WAS MUCH CHEAPER THAN OTHERS.

WHILE NORM SPENT ABOUT 1-1/2 HOURS GOING THROUGH THE REQUIREMENTS OF THE JOB WITH ME, A COUPLE WEEKS PASSED AND NO QUOTE MATERIALIZED. HE DIDN'T LET ME KNOW WHY HE DIDN'T BID ON THE JOB.

OUR INITIAL IMPRESSION OF NORPRO WAS POSITIVE, BUT THINGS CHANGED QUICKLY AFTER THEY BOTCHED THE INSTALL OF OUR TILE. PROBLEMS WITH THE TILE INSTALLATION INCLUDE: UNEVEN TILES, MISLAID TILES, AND IMPROPERLY MIXED GROUT, RESULTING IN CRACKING AND VARYING SHADES IN THE GROUT. PLUMBERS, UNFAMILIAR WITH HANSGROHE FIXTURES, INSTALLED REDUNDANT SHUTOFF VALVES (THE FIXTURES COME WITH SHUTOFF VALVES). TO MAKE MATTERS WORSE, THE TILE INSTALLERS COVERED THE SHUTOFF VALVES BEFORE THEY COULD BE OPENED. TO ACCESS THE VALVES THE TILE WORK HAD TO BE 'DESTROYED' WHERE THE VALVES WERE INSTALLED. CONSEQUENTLY, THE FIXTURES COULD NOT BE INSTALLED PROPERLY. NORPRO INSISTED THE SHUTOFF VALVES WERE NECESSARY BECAUSE SHUTOFF VALVES DID NOT COME WITH THE FIXTURES. AFTER CALLING IN A HANSGROHE REP, NORPRO CONCEDED THEY WERE WRONG. OUR ATTEMPTS TO RESOLVE OUR DIFFERENCES WITH NORPRO HAVE BEEN MET WITH CONTINUED RESISTANCE. NOW, WE MUST SPEND A SIGNIFICANT AMOUNT OF MONEY TO REPAIR NORPRO'S COBBLING.

THE TWO PEOPLE WHO DID THE WORK WERE EXTREMELY PROFESSIONAL. THEY DID THEIR WORK QUICKLY AND EXPERTLY. I WAS VERY PLEASED WITH THE WORK AND THE RESULTS. I WOULD DEFINITELY RECOMMEND THE COMPANY.

NORM WAS HONEST & DEPENDABLE, ALL WORKERS WERE FRIENDLY AND CLEAN

HAVE TO REPAIR SOME WORK ,BUT WILL RETURN NOT THE BEST WORK , BUT ALL IN ALL I WAS SATISFIED

ALL OF THE WORKERS WERE VERY COURTEOUS. THEY COMPLETED THE JOB IN THE TIME THAT THEY SAID THAT IT WOULD TAKE. WE WERE VERY PLEASED WITH EVERYTHING.

I MADE A MISTAKE WITH THE START DATE AND THEY WERE NOT UNPLEASANT ABOUT IT, EVEN THOUGH IT MEANT THEY WERE KEPT WAITING. FRANCES, WHO ANSWERS THE OFFICE PHONE, IS A GEM! MY ONLY COMPLAINT, AND PERHAPS I SHOULD HAVE BEEN MORE SPECIFIC....I NEVER KNEW WHEN ANYONE WAS COMING TO DO THE WORK. I WOULD HAVE PREFERRED A TIMETABLE, BUT PERHAPS MY EARLIER TIME START MISTAKE WAS THE CAUSE OF THAT.

THE WORKERS DIDN''T HAVE ALL THE MATERIALS THEY NEEDED TO COMPLETE THE JOB, SO THEY HAD TO COME BACK ONE MORE TIME THAN WE WOULD HAVE LIKED.

WE WERE VERY HAPPY WITH THE WORK THEY DID. THEY WERE PROFESSIONAL AND FRIENDLY.

NORPRO DID GREAT WORK BOTH TIMES--DID WHAT THEY SAID THEY WOULD DO WHEN THEY SAID THEY WOULD DO IT. HAVEN''T USED THEM FOR MORE EXTENSIVE REMODELING, BUT UNDERSTAND THEY ALSO DO CABINETRY, ETC.