NorPro Services Ltd

A little difficult to schedule the estimate but not a big problem. We went with the contractor who was doing the first phase of the remodeling because his price was about the same and it reduced the number of companies we needed to coordinate.

Norpro lived up to their reputation for good service, reliability, and fair price. They informed me of the status of the project and were quick to resolve any minor problems. We especially appreciated their flexibility in moving plumbing, creating a custom, built-in cabinet, and making a tile border for a hand-painted tile was bought on vacation in Italy. All in all, I would recommend them to anyone considering a bathroom remodel.

Very pleased. Perfect price. Timely. Met deadlines and even has a sense of humor.

While the price was great, I would never do business with this company again. The customer service people were rude and unresponsive. I was quoted incorrectly and then blamed for buying the wrong materials. The workmen were extremely messy and did not clean up after themselves. When I called to complain about the mess left, I was told that I was wrong and that there was no mess and that they wouldn't do anything about cleaning up after themselves. Horrible experience I wouldn't want anyone to have to deal with.

Very good communication throughout - our work was delayed by one week, but we were fine with that. Workers were punctual, polite, and neat. They did a very nice job on all the work we requested.

Never received the estimates. It's been over three weeks. I called multiple times and asked if they were even interested in doing the work. I got a call back last week saying I'd have estimates by the end of the week, but nothing came. We've decided to move on with other options. Don't want to work with a company that doesn't seem interested in working with us!

THE PLUMBING COMPANY THEY WORK WITH WAS GOOD, THOUGH I WOULD NOT HIRE THEM AGAIN.

NORMAN WAS REALLY PLEASANT. OFFICE STAFF WAS REALLY RESPONSIVE AND INFORMED. MAIN REASON I DIDN'T USE NORPRO WAS PRICE. MY HOUSE IS AN OLD HOUSE ON THE SOUTH SIDE THAT PROBABLY DOESN'T HAVE ENOUGH VALUE IN IT FOR ME TO HAVE SPENT THE AMOUNT THAT NORPRO SERVICE WAS ASKING FOR THE JOB. POSSIBLE REASON FOR RELATIVELY HIGHER PRICE(?)- HE WOULD BE TRAVELING FROM WILMETTE TO BRIDGEPORT - MAYBE THE JOB WAS TOO SMALL AND TOO FAR AWAY - UPON REVIEW ANGIE'S INFO SITE ON THE COMPANIES - NORPRO HAD A 'DOES NOT SERVICE PILSEN', WHICH I BELIEVE MY ZIP CODE FALLS UNDER.

FOR THE MOST PART, THE WORK WAS DONE VERY WELL. SOME OF THE WALL PREPARATION AND REPAIR WAS NOT UP TO PAR. ONE AREA IN PARTICULAR WAS AN AREA OF WALLBOARD I POINTED OUT AS DAMAGED AND NEEDED REPAIR OR REPLACEMENT. VISUALLY, THE REPAIR WAS FINE, BUT WHEN THE CARPET WAS INSTALLED, THE WALL CAVED IN WHEN THE CARPET INSTALLER BANGED ON THE BOTTOM TRIM TO SNUG THE CARPET. I CALLED NORPRO AND NEVER HEARD BACK FROM THEM. THE OTHER WORK WAS STARTED ON TIME, BUT AFTER PREPARING THE WALLS, THE PAINTERS LEFT. WHEN I CALLED NORPRO, I WAS TOLD THAT THE PAINTERS WERE SUBCONTRACTORS AND NORPRO HAD NO CONTROL OVER THEIR SCHEDULE. THE PAINTERS RETURNED THE NEXT WEEK AND COMPLETED THE JOB. CLEANUP WAS ANOTHER ISSUE. PAINT WAS LEFT IN A VARIETY OF PLACES, INCLUDING SCREENS (ROLLER MARKS), LIGHT FIXTURES, AND WINDOWS. ALSO, THE GLASS COVER OF A BRAND NEW LIGHT FIXTURE WAS BROKEN. I WOULD PROBABLY NOT USE THIS CONTRACTOR AGAIN.

I WAS PLEASED WITH THE METICULOUSNESS OF THE WORKERS AND THE JOB ITSELF - THE COMPLETED WORK DONE WAS IMPECCABLE.

NORPRO ESSENTIALLY MOVED IN FOR A MONTH TO COMPLETE A REHAB OF OUR TOWNHOME, INCLUDING KITCHEN AND BATH REHAB, AND FLOORING UPDATES. THIS WAS NOT A SMALL UNDERTAKING AND WE OBTAINED 3 BIDS BEFORE CHOOSING NORPRO. WE COULDN'T BE HAPPIER WITH NORPRO'S WORK. MY HUSBAND AND I HAVE AN EYE FOR DETAIL AND NORPRO DID NOT DISAPPOINT. WE ARE THRILLED WITH THE RESULTS. THE TEAM WAS VERY FRIENDLY, ALWAYS ON TIME, WORKED ALL DAY (AND SOME WEEKENDS) AND WAS VERY NEAT. NORM AND NATALIE WERE BOTH VERY ACCESSIBLE AND WERE GREAT AT RESPONDING TO OUR QUESTIONS. (AND I KNOW I CAN BE A PEST WITH A LOT OF QUESTIONS!) NORM WAS BY FREQUENTLY TO CHECK ON PROGRESS OF THE JOB AND MAKE SURE THINGS WERE DONE RIGHT. HE ENSURED THAT WE WERE HAPPY WITH BOTH THE PROGRESS AND THE END RESULT. THE PROJECT STAYED ON BUDGET AND ON TIME THROUGHOUT. OVERALL, NORPRO WAS A PLEASURE TO WORK WITH. WE WILL DEFINITELY HIRE THEM AGAIN AND WE'VE ALREADY REFERRED THEM TO OUR NEIGHBORS LOOKING TO DO SIMILAR WORK. A+ JOB!

FLOORING BID WAS VERY COMPETITIVE (RECEIVED BIDS FROM 2 OTHER CONTRACTORS AND 3 FLOORING COMPANIES). THE WORK WAS PERFECT. THE FLOORING ON THE STAIRS WAS A PARTICULARLY DIFFICULT JOB. WE HAVE TWO STEEP, TURNING STAIRCASES, WITH NO TWO STAIRS THE SAME SIZE. THE FLOORING TEAM THAT NORM SENT WAS FANTASTIC, I COULDN'T HAVE IMAGINED A BETTER RESULT. THIS WAS A BIG JOB AND THEY ACTUALLY FINISHED AHEAD OF SCHEDULE. I STILL CAN'T BELIEVE IT'S THE SAME HOUSE! I HIGHLY RECOMMEND NORPRO'S FLOORING TEAM.

EVERYTHING THEY DID WELL EXCEPT INSTALLING THE STORM DOOR. IT TOOK THEM COMING OUT THREE TIMES AND THEY OFFERED A DISCOUNT, ($150) WITHOUT MY ASKING, FOR THE HASSLE.

OUR MAIN PROBLEM WAS WITH THE OVERALL QUALITY OF THE WORK AND NORM'S RELATIVE LACK OF INTEREST IN MAKING SURE IT WAS RIGHT BEFORE WE POINTED IT OUT. SPLATTERED PAINT ALL OVER OUR VANITY, WHICH THEY COULDN'T REMOVE WITHOUT REMOVING THE FINISH. ALSO SLOPPED PAINT ON THE FLOOR AND FIXTURES (TOILETS & SINKS). THE POCKET DOOR THEY INSTALLED DOESN'T CLOSE ALL THE WAY, THERE WERE UNFINISHED EDGES AROUND SOME OF THE TRIM, AND THE MEDICINE CABINET HAS A BROKEN EDGE. THE FLOOR WAS FILTHY (THEY DIDN'T EVEN SWEEP). NORM PROMISED TO INSTALL A NEW MIRROR FOR THE MEDICINE CABINET & FIX THE POCKET DOOR BUT NEVER DID (AND NEVER BOTHERED TO FOLLOW UP AFTER WE MENTIONED IT TO HIM). WE'LL HAVE TO HAVE THE VANITY REFINISHED (MUCH ADDITIONAL HASSLE). NORM TOOK $300 OFF THE TOTAL FOR THE VANITY, BUT NEVER CAME OVER FOR A FINAL INSPECTION AND GENERALLY ONLY OFFERED MAKE THINGS JUST RIGHT ENOUGH SO HE'D GET PAID, NOT RIGHT ENOUGH TO DO A GOOD JOB. THERE WAS NO ''MAKE SURE EVERYTHING'S DONE RIGHT'' ATTITUDE.

THE TWO MEN THAT WERE ASSIGNED TO THE JOB DID EXCELLENT WORK. THEY WERE AT THE HOUSE A COUPLE OF DAYS AND WERE ON TIME AND VERY POLITE.

NORM AND HIS CREW WERE CLEAN AND COURTEOUS AND ON TIME. WE HIRED ALL OF OUR SUBCONTRACTORS OURSELVES, AND I CAN EASILY SAY THAT THIS WAS THE ONLY CONTRACTOR OUT OF THE DOZEN OR SO THAT WE HAVE WORKED WITH, THAT WENT BEYOND OUR EXPECTATION LEVEL. NORM CARES A LOT ABOUT HIS WORK AND REALLY TAKES PRIDE. THIS WAS THE ONLY CONTRACTOR WE WORKED WITH THAT CLEANED UP AFTER THEMSELVES, AND ALWAYS SHOWED UP WHEN THEY SAID THEY WOULD. WE ARE VERY PLEASED WITH THE QUALITY OF WORK AS WELL.

EXCELLENT ALL THE WAY AROUND, WE'RE VERY SORRY WE DIDN'T USE THEM. WE GOT 3 BIDS, AND ESSENTIALLY HAD TO FLIP A COIN BETWEEN TWO OF THEM. UNFORTUNATELY, NORPRO LOST THE COIN FLIP. VERY PROFESSIONAL, VERY QUICK TO RESPOND, VERY NICE. I'M SURE WE'LL DO BUSINESS WITH THEM SOME DAY.

THIS IS THE 3RD TIME THAT I HAVE USED NORPRO SERVICES AND I INTEND TO CONTINUE MAKING THEM MY CONTRACTOR OF CHOICE. MR. PERSKY WORKS WITH ME ON IDEAS AND MAKES CONSTRUCTIVE SUGGESTIONS. HE IS HONEST, EASY TO WORK WITH, RESPONSIVE TO MY CONCERNS, AND VERY PROFESSIONAL. HIS STAFF IS TOP QUALITY; ALWAYS ON TIME, DOES EXCELLENT WORK, PLEASANT, HONEST, AND ALWAYS CLEANS UP AFTER WORK DAY AND END OF PROJECT. ALL MY PROJECTS HAVE BEEN DONE ON TIME AND WITHIN BUDGET. MR. PERSKY IS ON-SITE ALMOST EVERY DAY OR HIS STAFF WILL CALL HIM TO COME TO WORK SITE TO DISCUSS AN ISSUE.

THE PRICE I LISTED FOR ''AMOUNT PAID'' IS FOR LABOR AND SMALL MATERIALS ONLY, NOT THE MAJOR MATERIALS LIKE TILE, APPLIANCES, OR FIXTURES. HIS QUOTE WAS ABOUT 20% LESS THAN ANOTHER CONTRACTOR, AND IN THE END WE PAID ALMOST EXACTLY WHAT HE'D QUOTED. NORM AND HIS EMPLOYEES WERE VERY POLITE AND HIS SERVICES WERE REASONABLY PRICED. AS IS TYPICAL WITH CONTRACTORS, THE JOB TOOK SLIGHTLY LONGER THAN WE WOULD'VE LIKED, BUT WITH THE EXCEPTION OF SOME MINOR TWEAKS THE ENTIRE PROJECT WAS DONE IN ABOUT 3-4 WEEKS. UNLIKE OUR EXPERIENCE WITH OTHER CONTRACTORS AND REPAIRMEN, NORM'S CREW ACTUALLY CLEANED UP AFTER THEMSELVES! EVEN THOUGH WE DIDN'T COMPLAIN ABOUT THE LENGTH OF TIME THE JOB TOOK, NORM APOLOGIZED (AND GAVE US A GIFT CERTIFICATE TO A LOCAL RESTAURANT) BECAUSE HE FELT THE JOB HAD TAKEN LONGER THAN HE WOULD'VE LIKED. IF THERE WERE AN A- CATEGORY, I'D PROBABLY GIVE THEM AN A-, HOWEVER, BECAUSE ALL THE DETAILS THAT WE'D COMMUNICATED TO NORM WEREN'T ALWAYS PASSED ON TO THE WORKERS (SO I HAD

STAFF WAS ON TIME ALWAYS, CLEAN, AND RESPECTFUL BOTH OF THE HOUSE FURNISHINGS AND MEMBERS OF THE FAMILY. MR. PERSKY IS ALWAYS THERE TO ANSWER QUESTIONS AND ALMOST DAILY IS ON-SITE TO CHECK HIS WORKERS' WORK. HE PROVIDES QUALITY SUGGESTIONS AND IS VERY RECEPTIVE TO THE OWNER'S SPECIFICATIONS. PRICES ARE VERY FAIR AND WORK IS TOP QUALITY.

PAINTERS WERE ON TIME, POLITE AND CLEANED UP AFTER THEIR WORK. WHEN CALLING THEM BACK TO ADD A SECOND COAT TO THE LAUNDRY ROOM, THEY SHOWED UP THE NEXT DAY.

NORPRO'S PLUMBER AND HIS ASSISTANT WERE ON TIME, WERE PLEASANT TO WORK WITH, VERY COMPETENT AND WORKED EFFICIENTLY, MAKING CERTAIN THAT THE JOB WAS COMPLETE. WE WOULD CERTAINLY HIRE THEM AGAIN FOR OUR PLANNED BATHROOM REMODEL.

NORPRO'S HEAD ELECTRICIAN, MAURICE, WAS ABSOLUTELY TERRIFIC TO WORK WITH. HE ARRIVED ON TIME, WAS INCREDIBLY POLITE, TOOK HIS TIME IN EXPLAINING TO US EXACTLY HOW THE WORK WAS GOING TO BE DONE AND FULLY ANSWERED ALL OF OUR QUESTIONS.

NORPRO'S CARPENTERS WERE POLITE AND AMICABLE. I ENJOYED HAVING THEM IN MY HOME. OVERALL JOB WAS DONE WELL, ALTHOUGH THERE WERE SOME PORTIONS OF THE PROJECT WHERE THE CARPENTERS COULD HAVE PAID GREATER ATTENTION TO DETAIL. WHEN WE CONTACTED THE COMPANY OWNER, NORM, TO SHARE OUR EXPERIENCE WITH HIM, HE QUICKLY MADE CERTAIN THAT IN EACH INSTANCES ALL MATTERS WERE RESOLVED TO OUR SATISFACTION. I WOULD HIRE THEM AGAIN. HOWEVER, I WOULD RECOMMEND THEY CLEAN-UP THE JOB SITE AFTER THEIR WORK, AND PAY GREATER ATTENTION TO THE DETAILS AND FINISHING WORK.

THE TILERS WERE PROFESSIONAL, COURTEOUS, WORKED EFFICIENTLY AND DID THEIR JOB WELL. WHEN ONE TILE CRACKED A FEW DAYS AFTER INSTALLATION, NORPRO'S OWNER RESPONDED BY CALLING THEM BACK TO REDO THAT ONE TILE WHICH WAS IN THE MIDDLE OF THE WALL. IT WAS REPLACED AND LOOKS TERRIFIC.