EVANSTON GLASS & MIRROR LTD

The men were prompt, efficient and really nice. I was so impressed that hired the company to replace some windows in my home.

Did a great job. Very professional, fair price for the job.

The company was unprofessional and seemed very nonchalant about getting someone out to get my window measured. When I called back in 6 days and they still had not measured the window, I received no apology. The man on the phone said he could get out to measure the window in a day or two (which he had already said a week earlier) so I said I would prefer to go to another company. He said, "well that's your option." No apology, no acknowledgement of poor service.

I accidentally broke a window Sunday night, and figured I would have another cracked window replaced. One of my neighbors suggested Evanston Glass. I called them Sunday evening and they returned my call the next morning. There was a bit of confusion about scheduling because his guys got stuck at another job, which happens. Once they were there they did the job quickly, neatly, and professionally. The price was pretty reasonable, and they matched the privacy glass in the bathroom. I'd say that the overall experience was good. I wish the guy in charge of scheduling had communicated with me a bit better, but in the end I got my windows fixed pretty well within 24 hours of the call, at a good price.

Professional, courteous, and prompt.

Great job - very punctual. Both the screens and the glass look great!

He was just horrible. He wasted time, could not measure without assistance and in the end I had to pick up the glass shelf because he would not deliver it. He forgot the other shelf I asked him to make. He wasted my time, did not appear confident he could do the work and in the end would only take a check. Don't use this guy!

called for an estimate someone was out in a day and i was called with the estimate made an appointment for installation arrived on time did a fine job cost was a bit lower than the estimate

The appointment was set for 5-5:30 on a Monday afternoon. Someone called me at around 5:30 and said that an employees vehicle had stalled and he had to pick him up. He said he would call me the following day and reschedule. I never heard from him again. No surprise.

We removed the door with the cracked mirror and took it in to the store. They gave us a price of $45and a ready date of one week. The work actually ended up taking more than two weeks. The mirror looks good, although it extends a fraction of an inch over the edge of the door, so it doesn't quite match the other mirrors on the other two doors. It does look much better, and this is not something that is readily obvious or that bothers me unless I really stop to look closely, which I don't, now that it is installed.

They were very good, very quick and very reasonable.

They did a great job and did exactly what I needed them to do. They originally told me to bring the storm windows to the shop for repair, but when I discovered I wouldn't be able to take them down on my own, they sent someone to pick them up. When the work was finished, they delivered and reinstalled them. I just told them which windows I needed fixed, and I didn't need to be home for the pick up or the delivery. I had originally planned to have them make a new replacement storm for another smaller window, which they came and measured for when they picked up the other windows for repair. I think maybe the order for the new storm got lost in the shuffle, because the two with the replacement glass were finished before the order for the new storm was even placed (it took a couple of weeks). It actually turned out OK because I decided against having the new window made, and I was able to cancel the order no problem. Still, I was glad to know they could do it, and the price estimate for the work was very reasonable. They were flexible and accommodating, and the work was well done.

They were very efficient. They gave a price that was half of what another company was estimating.

He did outstanding work. He is "no frills", and this translates into tremendous savings for the consumer. His nearest competitor was nearly double in terms of price. We had planned on replacing the door, but he was able to repair it and saved us thousands of dollars. I appreciate his low-pressures sale approach, too.

Work was done well. I walked in down the street and told them what i wanted, i came in a couple hours later and picked it up.

They are very, very good at what they do, from coming out to the house, measuring, etc. I highly recommend them.

Work was done very quickly. Measurements were perfect. They delivered them and "installed" them, taking the time to clean thoroughly and fit them perfectly on the furniture. One piece I measured wrong, and it was taken away to redo for no extra charge. I think they went the extra mile. Pleasant to deal with. Only drawback is that they only take checks or cash. I've also brought several screens to be repaired over the years - pricing is reasonable and job is done well. Support local businesses like this!

So, they replaced two large windows in our apartment and did a good job with the actual placement i.e they don't leak and they look good. That said, I have a few problems with the service. First of all, they left caulking material all over the hardwood floors around where they were working. It would be impossible for them to not notice the mess they made - and of course, they didn't clean it up. Second thing is their overall demeanor in the house. They were efficient and courteous, but some of their conversation was not professional. That said, most of it was in Spanish, but I know enough to know what is appropriate and what is not, especially when in front of a customer. As for the price, I am sure it was a good price, however, I didn't handle the details so I can't say exactly what we paid. Overall, functional windows at a good price, but leaving a mess behind completely sours the entire experience - not to mention that I have to clean it up.

We were extremely pleased with the whole project. The company made appointments for their estimate and to install the windows and showed up right on time. The same 2 men made the estimate, and did the work. They were very careful, pleasant and neat, cleaning up completely before they left. This was a difficult installation as the 2 windows could only be reached from the roof, and under an overhang, while the temperature outside was over 90 degrees. We would certainly use Evanston Glass again for any window or glass need and recommend them highly to others.

Delivered windows at a very reasonable price, and in less time than forecast.

They were very prompt and professional. They did all the work for less than I expected the price to be.

THEY CAME OUT TO GIVE AN ESTIMATE ON SEVERAL CUSTOM-SIZED THERMO PANE WINDOWS. SAID THEY WOULD PROVIDE ESTIMATE WITHIN THE WEEK. BUT THEY DID NOT. I CALLED TWICE TO CHECK AND EACH TIME THEY OFFERED AN EXCUSE AND PROMISED TO RESPOND IMMEDIATELY. NEVER DID.

EXCELLENT. MORE THAN HALF THE COST OF SACOCCHI GLASS IN WINNETKA. PROBABLY BECAUSE EVANSTON GLASS & MIRROR DID THE WORK IN-HOUSE.

THE WORK DONE WAS VERY GOOD. HOWEVER IT TOOK TWO DAYS AND A SECOND CALL FOR THEM GET BACK TO US. IT HAPPENS FROM TIME TO TIME, THE OWNER WAS APOLOGETIC.

DID NOT RETURN CALLS. MY IMPRESSION IS THAT SINCE THIS WAS A SMALL JOB, THEY DID NOT RESPOND. ORIGINALLY, I SPOKE WITH A SERVICEMAN AND HE SAID HE WOULD COME OUT WITHIN A WEEK TO INSPECT THE WINDOWS AND PROVIDE AN ESTIMATE. HE WAS PLEASANT AND SAID HE WOULD TRY TO GET OUT IN THE NEXT WEEK. I CALLED BACK 1 1/2 WEEKS LATER AND WAS TOLD THAT THE PERSON I SPOKE TO WAS OUT SICK AND THAT HE WOULD HAVE TO CALL ME WHEN HE RETURNS, ANOTHER TECH SAID HE WAS RETURNING THE NEXT DAY. I AGAIN GAVE THE SECOND SALES PERSON MY PHONE NUMBER AND ALL THE PARTICULARS AND HAVE NEVER HEARD FROM THEM SINCE.