Bob Peterson Plumbing

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Good quality work, showed up on time, checked his work, pleasant to deal with. Expensive, but he offers a 20% discount for seniors. He didn't realize I was a senior during visit and billed me at his normal rates. Phoned him up the next day and he promised to refund the amount of the discount. I have to say I was pleasantly surprised when he rang my doorbell today and handed me a hundred bucks, which is approximately correct. I give him credit for honesty.

Bob arrived in very short order and quickly solved the problem with the clogged drain. Since he was there I also asked him to clean out a slow drain in a bathtub, which he did at no charge (blow out). I also asked him about a slow kitchen faucet and he recommended replacing it. He went to the hardware store to purchase a faucet for me and installed it. The total cost included the price of the new faucet and supplies to install it. My only concern is that he did not replace the cover over the bathtub overflow hole and left some putty for me to clean up. I'd still hire him again.

I would call Bob back for routing!

I had noted a dark spot in my kitchen around a ceiling light, right under where my upstairs bathroom was. My parents have used Bob Peterson many times before, so I called him out to have a look. We originally thought the issue was the bathtub, but it seemed well-sealed. On a lark he decided to look at the toilet, and lo and behold that was the problem. The toilet connector seal had rotted clean through (it's the only one in the house that hadn't bee replaced recently), and the flange in the floor has cracked. Bob put in a new seal, and put braces on the flange. (Replacing it would have required ripping out the whole floor.) There was a lot of water spillage due to the rotted seal, but Bob took the time to clean it up nicely. Since then there's been no issue with the toilet or leakage. He did not do anything to help address the existing water damage. I don't know if that's a service he offers, but I ended up doing that myself later. That entailed removing the light, draining it (it had standing water in it, not good), letting it air dry for a week or two, and then sanding down the ceiling before reattaching the light. I've had no problems since then. Note that Bob does not take credit card, so be sure to have a checkbook handy. I didn't (my bank doesn't believe in them), so I had to send him an e-check online instead. Fortunately he was quite cooperative and didn't make a fuss about it.

Our sewer line backed up into the utility room and the downstairs shower due to tree roots from the many large trees in our neighborhood. I called Bob Peterson Plumbing. He came over within the hour. He checked the outside cleanout and the inside cleanout and decided it would be better to do the job from the inside. He roddded out the line from the utility room to the street. We have had no problem since.

It went terribly. He was sloppy, took longer than he stated, and charged me much more than was necessary. He did not finish the work either. This was NOT in Indiana you goof! We lived in Evanston, IL at the time- right around the corner from you and your dog. I think his name was Orero.

He has always shown up on time and cleans up after himself. The charge is always reasonable as well.

The dollar amounts for each of these jobs were listed without any breakdown into parts and labor, or specification of "senior" or other discounts, though he stated that he had taken $100 off the total. The amount of time he spent on the entire visit was about 4 hours. Because of questions that we had with the above items, we called him back for in-person clarification. He returned the next day and answered our questions courteously and helpfully, with acknowledgement of the inadequacy of his billing statement. However there was no adjustment of the original bill, or amount of charge. We felt that he had adequately answered most of our questions and that the quality of his repairs have been performing satisfactorily do far.

He did not show up for an appointment. I called him to ask where he was, he told me he thought it was the next day. I still need a plumber so asked him to come the next day. He then told me that he needed to check his book (odd considering he missed the first appointment thinking it was the next day). He told us that he could come next day but than missed that appointment as well. Needless to say we did not reschedule with him. He had wasted enough of our time.

I AM STILL TRYING TO UNDERSTAND THE NEXT PART HE STOOD THERE, AND ACTUALLY WATCHED MY WIFE EMPTY THE TOILET FOR HIM WHILE HE TRIED TO LINE UP ADDITIONAL JOBS ON HIS CELL PHONE. A FEW MINUTES LATER HE TOLD US THE COLLAR ON THE DRAIN WAS BROKEN. TODAY, I REALLY DON'T KNOW WHETHER OR NOT THAT WAS TRUE, BUT BASED ON MY EXPERIENCE I DON'T BELIEVE IT. HE THEN WORKED ON THE COLLAR, AND UN-CLOGGED THE DRAIN AND PUT THE TOILET BACK ON. HE THEN TOLD US THE TOILET WAS REALLY LEAKING. AMAZING, SINCE THE TOILET WAS WORKING PERFECTLY THE DAY BEFORE AND IS LESS THAN 3 MONTHS OLD. HE THEN FIXED THE TOILET AND SUBMITTED A BILL. $567!!!! NO ESTIMATES, AND GET THIS, HE TOLD US THE MINIMUM CHARGE TO UNCLOG A DRAIN WAS SOMETHING LIKE $200 (PLUS THE $59 HE HAD QUOTED ME). TO TOP IT ALL OFF, HE GOT CRAP ALL OVER THE WALLS AND ACTUALLY PUT THE TOILET ON CROOKED!!!!! I AM GOING TO HAVE TO FIX THAT MYSELF. THIS GUY IS REALLY, REALLY BAD NEWS.

THE WORK REQUIRED THAT HE RECONNECT MY KITCHEN PLUMBING TO THE VENT. (A PREVIOUS OWNER HAD CLOSED OFF THE VENT SO THE KITCHEN DRAINS WERE SLOW AND NOT DRAINING PROPERLY.) HE ALSO INSTALLED NEW COPPER PIPING AND A CATCH BASIN UNDER MY SINK. SHOWED UP ON TIME AND PROVIDED EXCELLENT SERVICE. WILL HIRE HIM IN THE FUTURE.

SHAME ON US FOR NOT WORKING OUT THE FEES IN ADVANCE - LESSON LEARNED. THAT SAID, WE WERE VERY DISAPPOINTED THAT WE WOULD BE CHARGED SO MUCH FOR A PROBLEM POSSIBLY CAUSED BY THE PLUMBER'S ORIGINAL WORK (CERTAINLY DEDUCTING THE ORIGINAL $134 FROM THE SECOND FEE, HIGH AS IT WAS, WOULD HAVE BEEN A GOOD GESTURE). BOB SHOULD HAVE ALERTED US OF HIS HIGH FEES BEFORE STARTING THE JOB. WE BELIEVE WE WERE TAKEN FOR A RIDE BECAUSE WE DID NOT GET AN ESTIMATE IN ADVANCE. WE HAD BEEN HAPPY WITH BOB'S WORK BEFORE THIS POINT, BUT HE WILL NOT BE GETTING ANY OF OUR FUTURE BUSINESS.

BOB SHOWED UP WITHIN 20 MINUTES OF APPOINTMENT, AND IMMEDIATELY DIAGNOSED THE PROBLEM. HE BEGAN RODDING AND THE SEWER LINE WAS CLEANED WITHIN 45 MINUTES OF ARRIVAL. BOB IS A VERY NICE GUY, AND WAS FRIENDLY AND POLITE. PRICE WAS A LITTLE HIGH, BUT NOT UNREASONABLE GIVEN THAT IT WAS AN EMERGENCY SITUATION. HE CHARGES $220 FOR AN ANNUAL, REGULARLY SCHEDULED RODDING.

HE CALLED TO LET ME KNOW HE WAS ON HIS WAY, AND ARRIVED RIGHT ON TIME. HE EXPLAINED EVERYTHING IN DETAIL. HE SAID THAT HE MOSTLY ONLY WORKS IN EVANSTON.

THE WORK WAS OVERALL VERY GOOD, ALTHOUGH HE DIDN'T CAULK AROUND THE NEW SPOUT. HIS AVAILABILITY WAS GOOD. HE SEEMS LIKE A GOOD NO-NONSENSE PLUMBER. ALSO THE PRICE INCLUDED THE COST OF THE NEW SPOUT WHICH HE HAPPENED TO HAVE ON HAND. JOB 2: AFTER WORKING ON THE CLOG OURSELVES AND WITH THE BUILDING HANDYMAN, WE MADE THE MISTAKE OF FIRST CALLING A MORE COMMERCIAL ROOTER TYPE SERVICE. THEY WERE UNABLE TO TAKE CARE OF THE PROBLEM. THAT'S WHEN WE CALLED BOB. HE CAME OVER, DID WHAT HE NEEDED TO DO, AND WAS WAY MORE REASONABLE THAN THAT COMMERCIAL COMPANY. WE'LL NEVER USE ANYONE BUT BOB AGAIN.

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WE HAVE USED HIS SERVICES BEFORE. A NICE THING HE DOES WORTH MENTIONING IS, HIS THANK YOU NOTES AFTER EVERY SERVICE CALL, NOT TO MENTION HIS BUSINESS CARD HAS A COLOR PHOTO OF HIM.

BOB IS VERY PROFESSIONAL AND KNOWLEDGEABLE AND HAS GREAT PRICES. HE DID NOT CHARGE EXTRA FOR COMING OUT ON A SATURDAY. WE WILL DEFINITELY USE HIM AGAIN!

HE WAS VERY FAST. CAME IN AND GOT THE JOB DONE! HE WAS COURTEOUS, KNOWLEDGEABLE, AND SKILLFUL AND THE PRICE WAS HONEST AND FAIR.