Horrible experience. Do NOT use them. Ordered two fiberglass doors, very expensive. Both doors are inferior quality. One door has expanded and nearly wrench my arm every time I try to open it. Other door also has expanded, continuously hits inner railing, scraping paint and had leaking issues. Ward Door came out 7 times after install to fix leaking. Each time they made it worse. They stopped answering my calls once they got their money. Eventually had to find someone else to fix it. I'm sorry I ever replaced my doors and even sorrier I used Ward Door.
Description of Work: Hired Ward Door to replace 2 exterior doors. Both on rooftop deck.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$3,200
NANCY S.
09/2007
5.0
doors
+ -1 more
The project went very well. It took the better part of two days to install the door, et al, after a wait of about two months from contract signing to completion. (Those needing a custom-made door should expect a long wait. Ours was not too long, given the complexity.) Dan Sindelar did careful preparation of the plans, and consulted with us regularly. Jesse Orozco did a very professional job of installation, with attention to detail. The door looks beautiful.
Description of Work: Created and installed custom made wood front door of condo building, with custom made full glass panel, custom cut and "knifed" trim (to accord with interior hallway trim), molding, and casing. All wood parts were white oak. Company also had door, trim, molding, and casing dyed very dark, and finished, before installation. Cost included new brass hinges, deadbolt (cut to fit our keys), electric strike, door swing and closer, and weatherstripping. Re-installation of decorative hardware and existing exterior call box were included. A new, large brass kick plate was also included. Removed old door, frame, casing and molding, and disposed of them.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,785
ALICE J.
10/2005
3.0
doors
+ -1 more
WHAT A SHAME, THIS COMPANY SELLS GREAT PRODUCTS BUT REALLY DROPS THE BALL WHEN IT COMES TO INSTALLING THEM. I WILL NEVER HIRE THEM AGAIN. I WAS WILLING TO PAY MORE FOR THEIR DOOR BECAUSE THEY HAD EXACTLY WHAT I WANTED AND THEY SEEMED VERY PROFESSIONAL. AFTER WAITING 7 WEEKS FOR MY DOOR, THEY HAD TO MAKE 4-5 TRIPS BEFORE THE DOOR WAS COMPLETELY INSTALLED WHICH WAS OVER 4 WEEKS LATER. IT WOULD HAVE BEEN LONGER IF I DIDN'T PRESSURE THEM. SOME OF MY KEYS DON'T WORK WELL WITH THE LOCKS. I PAID A LOT OF MONEY TO BE HAVING THESE TROUBLES.
Description of Work: INSTALLED HIGH SECURITY LOCKS, 14 GAUGE STEEL DOOR AND MORTAR FILLED STEEL FRAME.
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Service Categories
Doors,
Windows
FAQ
WARD DOOR SPECIALISTS is currently rated 3 overall out of 5.
Yes, WARD DOOR SPECIALISTS offers free project estimates.
No, WARD DOOR SPECIALISTS does not offer eco-friendly accreditations.
No, WARD DOOR SPECIALISTS does not offer a senior discount.
No, WARD DOOR SPECIALISTS does not offer emergency services.
No, WARD DOOR SPECIALISTS does not offer warranties.
WARD DOOR SPECIALISTS offers the following services: RESIDENTIAL & COMMERCIAL DOOR SYSTEMS & DOOR HARDWARE. CUSTOM DESIGNS, DOOR REPAIRS, ELECTRONIC ACCESS CONTROL SYSTEMS.