Terminix - Elmhurst -Termite & Pest Control

Fine. Still on an annual contract

It works quite well.

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They came out the day after I called and performed the inspection. No termites were found and we got the documentation we needed for closing.

Generally, I've been satisfied although I encountered several instances where Terminix failed to provide service as scheduled. I had to make multiple attempts to reach a manager. Eventually, when the technician arrived the service was performed in a professional and satisfactory manner.

THE BUG TECHNICIAN CAME OUT WITHIN THE HOUR OF MY CALL TO EVALUATE THE SITUATION. THE TECHNICIAN TOOK CARE OF THE BEES AND FOUND WHERE THEY WERE COMING IN, AND FIXED THAT PROBLEM TOO. GREAT SERVICE.

I have been very pleased with Terminix. I chose them over Orkin because they offered more solutions to my termite problem. They come out every other month to check the bait stations. They usually call a day or two ahead to notify me. They always go over their findings before they leave.

THOROUGHLY DESCRIBED INFESTATION PROBLEM AND OPTIONS FOR TREATMENT. EXPLAINED WARRANTY OPTIONS AND FOLLOW UP CHECKS. ARRIVED ON TIME AND FINISHED WITHIN ESTIMATED SCHEDULE.

GREAT JOB; VERY RESPONSIVE. AMAZING DIFFERENCE BEFORE AND AFTER I STARTED THE PROGRAM

TERMINIX DOES A GREAT JOB. THEY COME OUT BETWEEN SPRAYINGS IF I SEE BUGS. THEY SHOW UP ON TIME AND THEY LET YOU KNOW WHEN THEY ARE DONE. THEY ARE PROFESSIONAL AND FRIENDLY. THEY ALSO GIVE YOU TIPS TO KEEP YOUR YARD FREE OF BUGS.

SUBMITTED A REQUEST FOR A SERVICE CALL VIA THE INTERNET, AND RECEIVED A PHONE CALL THAT SAME EVENING. EVERYONE SEEMED VERY PROFESSIONAL.

WE WERE NOT NOTIFIED PRIOR TO SERVICE VISITS. TERMINIX TECHNICIAN LOST OUR CHECK, AND WE WERE CHARGED AGAIN FOR THE SAME SERVICE. OFFICE PERSONNEL WERE VERY RUDE AND CONDESCENDING. TALKED OVER ME AND WOULD NOT CARRY ON A POLITE CONVERSATION. HER ATTITUDE WAS THREATENING AND ACCUSATORY. VERY BAD EXPERIENCE.

THEY CAME WHEN THEY WERE SUPPOSED TO AND DID WHAT THEY WERE SUPPOSE TO DO AND WERE VERY POLITE. I WAS HAPPY THAT IT WAS LIKE ONE STOP SHOPPING FOR THE PEST CONTROL AND THE INSULATION WORK. I WORKED WITH SCOTT.

MY TOWNHOUSE NEIGHBORS HAD TERMITES. THE SALES VISIT WAS FINE, AND ALTHOUGH HE DIDN'T FIND ANY EVIDENCE OF TERMITES, I ORDERED THE SERVICE, EXPECTING BUG MIGRATION FROM NEXT DOOR. AFTER INSTALLING THE IN-GROUND STATIONS, I WAS TOLD I WOULD HAVE VISITS EVERY 30 DAYS TO MONITOR. AFTER 60 DAYS, NO VISIT. I CALLED. ''WE'LL CALL BACK, HE'S AT LUNCH''. NO CALL. I CALLED AGAIN. ''GEE, I DON'T KNOW WHAT'S WRONG, WE'LL VISIT RIGHT AWAY''. NO VISIT. IT'S NOW BEEN ALMOST 90 DAYS. I WROTE A LETTER. NO RESPONSE TO MY LETTER, BUT AFTER A WEEK, I DID GET A CHECKUP. WHEN QUESTIONED, THE TECH KNEW NOTHING OF MY LETTER. VISITS THEN RESUMED AS PROMISED, AND THEY STARTED TO SEND THEIR ANNUAL RENEWAL BILLS AFTER 6 MONTHS. I STILL HAVE NO HITS ON THE STATIONS, SO I EITHER HAVE NO TERMITES OR THEIR SYSTEM IS INEFFECTIVE. WITH A CONNECTING WALL KNOWN TO BE INFECTED...

THEY SCHEDULE APPOINTMENTS AND THE TECHNICIAN IS PROMPT AND DEPENDABLE. HE IS VERY AVAILABLE TO RETURN IN BETWEEN QUARTERLY VISITS IF SOME TYPE OF ''CRITTER'' REAPPEARS. WE ORIGINALLY HIRED THEM TO GET RID OF AN ANT PROBLEM THAT HAS NEVER RETURNED. WE HAVE QUARTERLY TREATMENT EVER SINCE. THE AMOUNT ABOVE COVERS QUARTERLY TREATMENT FOR A YEAR.

SIMPLY PUT, TERMITE TREATMENTS ARE VERY EXPENSIVE. I CHOSE TERMINIX BECAUSE THEY SEEMED TO HAVE A CASE BY CASE APPROACH TO TREATMENT. OTHER VENDORS OFFERED ONE TYPE OF TREATMENT, WHEREAS TERMINIX HAD OPTIONS. MY HOME IS MONITORED ON A MONTHLY BASIS AND SO FAR SO GOOD.

I'VE HAD THE SAME TECHNICIAN FOR THE PAST 4 YEARS. HE IS VERY NICE AND WILL COME BACK, FREE OF CHARGE, IF I SEE ANY OF THE TINY CRITTERS (BUGS) BEFORE HIS NEXT SCHEDULED, QUARTERLY VISIT. I HAVE BEEN PLEASED OVERALL WITH THE SERVICE FROM TERMINEX, AS THEY STAND BEHIND THEIR COMPANY, BUT I WISH THEY COULD ACTUALLY GET RID OF THE BUGS OUT OF MY HOUSE SO I DON'T HAVE TO PAY THEM EVERY 4 MONTHS TO COME BACK.

SOME WORKMEN TOLD ME THEY THOUGHT I HAD TERMITES SO I CALLED TERMINIX FOR THEIR FREE INSPECTION WHICH TURNS OUT REALLY IS FREE. DONALD RIESTERER CAME OUT AND DID THE INSPECTION. HE IS VERY NICE. HE TOLD ME I HAD SPIDERS BUT NO TERMITES.

THEY MADE CONTINUOUS PROMISES TO COME OUT FOR SERVICE, BUT FAILED TO DO SO. I PAID UP FRONT FOR THREE VISITS. THEY MADE ONE AND THEN CONSTANTLY MADE EXCUSES. WE HAD AN ISSUE THAT NEEDED ADDRESSED. THEY SAID THEY CAME OUT, AND BILLED ME, BUT THEY DID NOT. I HAVE SOMEONE IN MY HOME AT ALL TIMES, AND I'M POSITIVE NO SERVICEMAN WERE HERE.

THIS COMPANY IS VERY PROFESSIONAL. THE COMPANY ARRIVES ONCE A MONTH ON TIME TO MAKE INSPECTION AND HAS RESOLVED THE TERMITE PROBLEM.

THE PHONE INQUIRY WITH TOM WAS VERY INFORMATIVE. THEY DO HANDLE OTHER TYPES OF PESTS, SUCH AS CRAWLING AND JUMPING INSECTS.

JAMES LASHLEY, OUR TECHNICIAN HAS BEEN WONDERFUL. WE USED SEVERAL OTHERS WHILE HE WAS UNAVAILABLE AND THEY WERE ALL GREAT AS WELL.

WE FOUND MILLIPEDES IN OUR KITCHEN OVER THE WEEKEND AND HAD TO HAVE THEM EXTERMINATED BY WED AT NOON. THEY PROMPTLY RETURNED OUR PHONE CALL AND GUARANTEED THEY''D BE DONE. THEY ARRIVED AROUND 9:30AM ON WED AND FINISHED IN ABOUT 45 MINUTES. WE PURCHASED AN ANNUAL CONTRACT WHERE THEY COME OUT ONCE A QUARTER AND SPRAY. THEY ALSO COME ANYTIME WE CALL WITH A PROBLEM. OUR SERVICEMAN IS ODIS FRANKLIN AND HE''S WONDERFUL. HE CALLS THE FIRST OF THE MONTH EACH QUARTER AND SETS UP OUR APPOINTMENT.

NO COMMENTS EITHER POSITIVE OR NEGATIVE.

THEY ARE ALRIGHT. I HAVE HAD THEM FOR 30 YEARS.