MIDLAND PLUMBING

In my forty years of life I have NEVER dealt with a company as negligent and unprofessional as Midland Plumbing. I hired them in early January to repair an old clay sewage pipe that was partially obstructed and causing backup in our home. They had to dig a large crater 4-feet beneath our driveway and ultimately drill a hole through our foundation wall to get access to it, which was understandable and I knew that when I contracted them to do the job. The problem was that... A.) they, as it turned out, did not completely seal the hole they put in the foundation wall B.) they did not back-fill the giant crater but rather just left it completely exposed and vulnerable to the elements. So on February 20th, after we had a heavy unrelenting rain storm, water literally was pouring through the unsealed hole and into my basement. When I called Midland and asked the receptionist if she could please leave a message with the owner George to call me back immediately, her response was "I'll see what I can do." I was dumbfounded. In the nearly three months since, despite dozens of phone calls, emails, and actual letters, I have still yet to hear from the owner. I even sent them an actual VIDEO I took of the water gushing in through the hole they put in my foundation. I have dozens of pictures and two videos I took that clearly illustrate that their sloppy work was to blame for the water damage to my home, but Still no response! Midland did send the same crew that did the sewage pipe repairs back to my home two days later to re-seal the hole. Which in of in itself, shows that they knew they were at fault. But while these gentlemen (the same two that didn't seal the hole properly) were here to fix their faulty work, they took multiple pictures of my laundry room and basement in order to concoct a bogus report in which they denied any responsibility for the damages they caused to my home (in total, around $2,000 worth of flooring and drywall and trim repair). Their report was loaded with false claims, misinformation, and lies as they tried to blame the water damages I experienced on crawl space seepage. I responded to their sham of a report with an actual accurate and truthful version with incontrovertible evidence to prove they were at fault. I sent it to them via UPS and had a signature required so that they couldn't claim to have not received it, but again they have continued to ignore me. To top it all off, when I repaired my driveway and filled the giant crater they had dug, I found three pairs of plastic gloves, an empty can of sealant, a spackling knife, and large sections of the old clay pipe that they removed and didn't even bother to properly discard. Oh, and when they came out to cover up their mistake, they had to borrow one of my shovels, and left with it! Do not make the same mistake I did by hiring this company as you will most assuredly regret it. I honestly can't believe anyone could run a business as dishonest and as unprofessional as this

unknown

Midland Plumbing was very helpful with the whole process. They met me at Lowe's to help me pick up what I wanted. The customer service of the company is excellent.