INNOVATIVE INSULATION SOLUTIONS LTD

Great experience. From speaking to the owner, to the other employees, everyone was very knowledgeable and helpful.

Company gave me a quote from my measurements and cam and did the foam insulation job on the date stated and did an excellent job including clean up after they were done. Would use again if needed.

The experience from top to bottom was excellent. The front office was responsive in taking our inquiry. They sent out a representative for a quote the following day and I had a proposal 2 days later. A week to two after that proposal was received, the work was scheduled and completed on time. We couldn't be happier with the product or the installation. There was a miscommunication between my husband and the crew in the morning, but much to their credit, the crew on the job site took care of the issue even though it was a hassle for them. That won us over big time. We would recommend Richard and his company to friends and family without a doubt.

The service was great. The service was good.

We had worked with Richard Speiss at Innovative Insulation before on our second floor were he sprayed in open cell insulation into open walls (drywall had been removed). We were happy with this job however when we had him work on the first floor were the walls were closed (plaster/drywall still up) we were in for a rude suprise. The process itself went well -- he showed up on time and the work was done in a timely fashion. They drilled many holes into the plaster and supposed was supposed to fill the exterior walls with closed cell insulation and cork up the holes. Everything seemed right -- however one week after the job was done one of the walls had a large crack in the plaster. We decided to take down the wall and replace it with drywall. What a rude suprise awatied us. They had never filled the walls with insulation -- in fact we were not given any protection (please see attached photo). When we called back the owner -- he did come out and respray the walls with open cell after we removed the plaster on the other walls. He blamed the employee -- who blew in the insulation stating that he had fired him since. However, the owner had been on site the enitre time the insulation had been installed the first time and he should have known by the cansiters that less than 10% of the insulation that should have gone in had gone in. My advice to anyone who has used this (or any closed cell insulation company) is after the job is finished to remove a patch of drywall and see if the job has been done right -- this was a real eye-opener and it left us wondering how many people have paid good money for insulation they never got!

Patient with numerous questions which I had. Efficient, did what they said they would.

This made a big difference in my heat loss.

It was great. Richard was on time and quick with the original estimate, which was made several months before we had the work performed. We had several estimates, and ended up going with Innovative Insulation in part because they were the only ones (of 4 or 5) who let us know about the rebate available from the gas company. We were happy with the company's flexibility with regard to scheduling the work, with the workers' punctuality, skill, and (remarkable) cleanliness. Then, when the job was completed, Richard was a great help in filling out the rebate forms. And we definitely saw a difference in our utility bills this winter, so it seems that the product is great, too!

When Richard came to my home, he was extremely kind and very professional. He inspected my unit by disassembling my recessed lighting and taking pictures. He had old pictures of my neighbors to compare against and we realized that I don't have a problem. I was amazed at how nice and willing he was to help. He even wiped up a fingerprint near the recessed lighting. The thing that impressed me most was that I told him that I probably don't have a problem and he still came to inspect the unit. Since I am hoping to move in the coming year, I did offer to pay a low fee to have a copy of the pictures and his professional assessment. When he was done inspecting, my baby had woken up giving me no free hands. Richard cleaned up on his own and carried the ladder downstairs (even though I told him to not worry). I can't first hand comment on his work, but I do know that my neighbors liked him.

Richard was very knowledgeable but didn't speak in terms over your head. He explained everything in as much detail as I asked for and visited the site to keep an eye on his crew occasionally. The crew, 2 men, set up and protected the house from damage and overspray with many rolls of plastic - they were very thorough and conscientious and polite. They were fast and they made a very big mess! You do NOT want to be anywhere near there when they are working both because of the mess and because the fumes are very hazardous they tell me. I went in every day after they were done and was shocked at the mess (which was all contained in the plastic but was still shocking). I have a tough site; three stories and construction stairs and mud everywhere. The crew was young but well trained and professional. They never complained. They were never challenged beyond their abilities. They never showed stress. They were ALWAYS polite. The main office was ALWAYS there for me when I called. The management worked with my title company (pain the a** title company) and did not trouble me with any problems they were having with them (which if they didn t have trouble they would have been the first). Accidents will happen and it happened on my site. The tell is how it was handled. I have radiant floor tubings and a knife was dropped landing right on the tube causing a leak. There is no water in the tubes and they could have hidden it but they immediately marked it and told me as soon as it was safe to show me into the room. The crew had already informed their office. They offered to pay for the damage. They were so good to us we refused payment for the accident and were exceedingly grateful they were so upfront and honest not leaving that surprise for us to find long after they were gone. They cleaned up the site after they were done and you could not point to anything that was left undone. I have added pictures below to show you how well they clean up after themselves. The end result is a 6500 square foot, three story home that can be heated, in this winter, to 60 degrees with just the pilot lights from 2 portable LP heaters.

My experience with this contractor was excellent from start to finish. Richard, the owner, was very helpful over the phone as I was deciding how to insulate our attic. Mike came out to scope out the job and measure, and he was very knowledgeable about the process (he's a former installer himself). Scheduling installation was easy, they are flexible and understand how construction schedules are a moving target. The actual installers, Oscar and another guy who's name escapes me, were surprisingly cheerful during the day-long spraying ordeal in our very stuffy attic. They did a great job prepping the attic before spraying and cleaning up afterwords. Everyone I dealt with at this company was professional and friendly. From a performance standpoint, I can already notice a dramatic improvement in the energy efficiency of our house, large daily temperature swings have moderated significantly and our A/C has run much less than normal. I recommend the closed-cell foam product if you're looking for the best insulating solution for an older home with an unfinished attic. And, I highly recommend this contractor.

Despite the estimator's claims of experience, I got the uneasy feeling that he didn't know what he was talking about. The owner sent me an estimate, and their solution would have been a very large and costly project for me that may not have even worked anyway.

Before I received the quote Richard called me to talk about open cell vs. closed cell insulation. He said that in my situation he would only spray closed cell. My understanding is that closed cell may not allow water to seep through in the event of roof failure and that the roof could be rotting over my head with out me knowing. Without addressing this concern Richard emailed me two articles where open cell insulation adsorbed too much water and had to be removed. Neither article addressed my situation. Both articles suggested a painted vapor barrier be sprayed over open cell spray foam. When the quote came I was shocked to see the price was double my best price for open cell. When I called to see if the price included a vapor barrier I was informed that Innovative is "not set up" to do the vapor barrier and he suggested I do it myself or hire a painter. Innovative's estimate also contained an estimate for closed cell spray foam. The cost for closed cell was $7600.

Contractors were very professional, completing the work in a timely fashion.

Good response. Went over everything over the phone. Got estimate for blow in insulation. We went with another company with roll down insulation.

CALLED TO GET INFORMATION AND OPTIONS FOR INSULATION IN A VERY DAMP BASEMENT. THE OWNER WAS INCREDIBLY INFORMATIVE AND SPELLED OUT EVERYTHING. AT THIS MOMENT, WE NEED TO DO SOME PREPARATORY WORK IN THE BASEMENT BEFORE THEY CAN COME IN, BUT THE PLAN IS TO GET THIS WORK DONE, AND WE WILL DEFINITELY CALL THEM BACK IN.

THE REPAIRMAN DID THE ESTIMATE BASED ON PHOTOS AND MEASUREMENTS WE E-MAILED HIM, WHICH MADE IT EASIER FOR US AS BOTH MY HUSBAND AND I WORK. HE ARRIVED ON TIME AND GOT THE WORK DONE. HE DID A GOOD JOB. WE HAD NO PROBLEMS. JOB WAS DONE QUICKLY AND EVERYTHING WAS CLEANED UP AFTERWARDS.

RICHARD PERSONALLY HANDLED THE ESTIMATE AND ACCOMPANIED HIS WORKERS TO THE HOME. HE EXPLAINED HOW THE INSULATION DOES NOT SEAL THE WALL BUT IT DOES PREVENT ADDED PROTECTION FROM POSSIBLE SEEPAGE DOWN THE BASEMENT FOUNDATION WALLS. I WOULD RECOMMEND HIS SERVICES IN ANY BASEMENT AND ENCOURAGE YOUR BUILDERS TO INVESTIGATE HIS SERVICES WHEN BUILDING OR REHABBING NEW HOMES.