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Tracy Home Improvement

Decks and Porches, Basement Remodeling, Gutters,

About us

Most contractors offer a "standard one to five year" service guarantee. Tracy Home Improvement is so confident in it’s workmanship that we offer a written 10 year guarantee.

Business highlights

26 years of trusted experience
Emergency Services Offered

Services we offer

Tracy Home Improvement offers a wide variety of services including: kitchen, bath and basement refurbishing, roof, siding, fascia, soffit, gutter, door, and window replacements, as well as construction of additions, decks, patios and retaining walls.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
PayPal

Reviews

4.29 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
56%
4
22%
3
0%
2
11%
1
11%


Rating CategoryRating out of 5
quality
4.2
value
4.3
professionalism
4.3
responsiveness
4.1
punctuality
4.0
Showing 1-9 of 9 reviews

Susan F.
05/2018
1.0
decks
  + -1 more
The garage floor epoxy peeled and started to flake off after only about 1 1/2 years. It was supposed to have a ten-year warranty. Tim Tracy agreed to fix it/resurface it, as per the warranty. He made two appointments to come and fix it and didn't show up either time, and is now not responding to our phone calls. We just registered complaints with the Better Business Association and the Attorney General Office of Chicago this week.
Description of Work: We had an epoxy seal installed on our garage floor and basement

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,825

Linda R.
05/2017
2.0
decks
  + -1 more
Tim showed up as scheduled to bid on enclosing my deck. He said he would get back to me with an estimate in a couple weeks. Never heard from him again. Unprofessional. He got a D rating because he showed up on time for the first visit.
Description of Work: Enclose deck.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
1.0


Response from Tracy Home Improvement
[Member Name Removed], Honestly, I have been so very busy, in full swing of my opening season that I am working 10-12 hour days, 7 days a week. This would be on top of contracts from 2016 winter needing to be done, that I plain forgot to work up your estimate. I am a little overwhelmed doing all my own estimating AND a working owner that I forgot that I was even at your home. I am sorry for overlooking you, It was not intentional. I wish you would have called or emailed to get an update. Most people do that. If you would have inquired with the Better Business Bureau you would have found that I am an accredited member with a A+ rating. With HomeAdvisor I am an Elite Service Professional with a 4.61 rating out of 5. You actually found me at Menard's and you choose to go on Angie's List to give me a "D" rating. Under these circumstances of you writing a bad review on me, without the consideration of calling or emailing me for an update, I would have to pass on giving you an estimate as I cannot work with a customer of your type. I wish you great success in finding a company that you can work, one that will give you service with no complaints on your end. Kindly, Tim Tracy Tracy Home Improvement

Richard H. W.
02/2016
5.0
decks
  + -1 more
unknown
Description of Work: Tim did an excellent job repairing the supports for our wooden deck, started the job right way and finished without any delay.
Rating CategoryRating out of 5
Yes, I recommend this pro

Pamela M.
06/2015
5.0
decks
  + -1 more
unknown
Description of Work: Replaced 3 skylights. Tim Tracy did a great job. Very professional. |Very neat; would use him again.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Kent - Sonja G.
12/2014
4.0
decks
  + -1 more
unknown
Description of Work: Deck needed rotted boards replaced and an Ultra Deck railing with spindles installed. Additional rotted boards on the outer skirt were discovered during construction and repaired. We had a deadline established that probably could have been met if we would have had the full crew that started the job but most days we only had 2 men. Tim Tracy was quite knowledgeable but unfortunately unable to work as much onsite as originally stated. The crew was very polite and were at work when expected. They returned to address our punch list.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0


Patricia L.
02/2014
5.0
basement remodeling
  + -1 more
I'm waiting for the weather to let him install a storm door to further insulate the weather from the room.
Description of Work: Tim removed a very old exit door & storm door and installed a new one plus the door framing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Patricia L.
03/2013
5.0
gutter repair, basement remodeling
  + 0 more
Tim was very polite and informative as to what was needed. Tim and his crew did these projects in two consecutive days and arrived on time. They also cleaned up and left no messes and did a great job. I was very pleased that I hired him. I certainly would use his company again when I am in need.
Description of Work: Tim Tracy came and gave me an estimate on several things that he did for me: Cut & installed 2 new windows in my family room wall Replacement of cedar siding, pre stained to match exhisting exterior on south side of our home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Rick B.
01/2013
4.0
decks
  + -1 more
After obtaining a couple of estimates, we selected Tracy Improvement over the others as they were BBB highly rated and we had just used them for reroofing part of the house. They removed a raised deck that was built by the previous owners and was barely attached to the house. They also removed a wooden deck next to an inground pool that was rotting and too needed replacing These two decks were replaced with cedar decking and a third deck was also added off the main deck from the house. Overall, the quality of the work was satisfactory. The quality of the wood used was good and so far has held up well. The only major item that has surfaced is some of the screws have raised out of the wood but we assume this comes with age of the material. They do offer a 10 year warranty which we have not used. During the construction, there were a couple of instances where we had to point out corrections to the design, e.g., width/overhang on one side of the upper deck; a second set of steps was overlooked on the deck by the pool. Also, we did find it necessary to followup with the business on a couple of occasions as to why there were days when no work was being performed as a commitment was made to complete the deck in a specified time interval. As a home improvement business, their strength based on our experience in utilizing them is with decking.
Description of Work: Deck Replacements with Cedar
Rating CategoryRating out of 5
$28,000

Larry G.
12/2012
5.0
decks, gutter repair
  + 0 more
the yearsOver many years, we found water had leaked into our house, causing some wood to become rotted in our basement and kitchen floor above.We called Tim Tracy and he arranged a time to come and inspect our problem. He arrived when he said he would and looked at the problem. He determined the first course of action that needed to be done was fixing the leakage problem so no more damage would occur. He gave us an estimate for some gutter and roofing work he suggested would stop to water from continuing to cause damage. His price was very reasonable so we agreed to have him do the work. Then he gave us an estimate on repairing the damage we had already incurred which, unfortunately, meant he needed to, at the minimum, dismantle the first six boards of our deck closest to the house. He gave us a price on that. He also gave us prices on other options including a complete replacement of our 30 year old deck. We decided to replace the entire deck. Tim gave us different price options depending on whether we wanted to install another wood deck or use a more durable, low maintenance deck made from a composite product. He gave us the name of his supplier of these products and suggested we go and see the products so we could check out the types and colors of typesof products we had to choose from. Because of the age and condition of our deck, and our desire to have a low maintenance deck going forward, we chose a composite product. Tim ordered the product and installed it. We are very happy with the finished result. We found Tim to be honest, reliable and hard working. He had one to three helpers with him depending on the work that needed to be done. They all worked hard and knew what they were doing. We will, in the next few months, beconsidering remodeling our kitchen.While we plan to get several estimates, we certainly will invite Tim Tracy back to give us an estimate on that project.
Description of Work: Work done included adding an additional downspout to a long second story gutter and other minor roofing repairs. Also complete dismantling of our 30 year old wooden deck and constructing an entirely new deck using a wood compound product. The deck work including fixing some structural problems under the deck and in the basement that had caused damage over the years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,500

    Contact information

    unknown, Elgin, IL 60123

    tracyhomeimprovement.com

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Decks and Porches,
    Basement Remodeling,
    Gutters,
    Skylights,
    Roof Ice/Snow Removal,
    Siding,
    Lighting,
    Fencing

    FAQ

    Tracy Home Improvement is currently rated 4.2 overall out of 5.
    Tracy Home Improvement accepts the following forms of payment: Check,PayPal
    Yes, Tracy Home Improvement offers free project estimates.
    No, Tracy Home Improvement does not offer eco-friendly accreditations.
    No, Tracy Home Improvement does not offer a senior discount.
    Yes, Tracy Home Improvement offers emergency services.
    Yes, Tracy Home Improvement offers warranties.
    Tracy Home Improvement offers the following services: Tracy Home Improvement offers a wide variety of services including: kitchen, bath and basement refurbishing, roof, siding, fascia, soffit, gutter, door, and window replacements, as well as construction of additions, decks, patios and retaining walls.

    Contact information

    unknown, Elgin, IL 60123

    tracyhomeimprovement.com