EZ COMFORT

They weren't trying to up sell me on additional services or possible upgrades to my current system. I started using them because of the prices.

When Steve form EZ comfort came to check out my problem with the furnace he noticed that someone has tampered with my furnace circuit board and that the wiring were just a mess. I had been left without heat due to a short in the circuit board and the furnace would not start up. Steve evaluated the problem and within 5 minutes he REVIVED the circuit board and the furnace started up again! He was amazing and knowledgeable. Steve is a very knowledgeable and honest person.He provides quality work. Another company was quoting me $600 to fix the furnace because of the circuit board at that price the other company suggested I purchase a new furnace. Steve charged me only $75 to fix my furnace. He is now my to go guy when it comes to my furnace!

unknown

First, I want to say I'm really surprised at the negative reviews for Steve. I happened on him by accident a few years ago and I think he's always delivered good service and pricing for us. In this instance, I called Steve to replace the humidifier, which was old with disintegrating parts and had been annoying me for several years. He checked out the job, then sent a guy who showed up on time, installed a new unit. Integrated it neatly with our current furnace, installed updated parts where necessary, left us with an extra filter and instructions on how to install it. I haven't had any problems with it in the last year and 1/2. I realize this review is overdue, but I just saw the negative reviews out here and wanted to put in my two cents. In regard to being unprofessional, he seems to run most of the business himself and take calls, etc. He isn't a corporation with 500 employees like Four Seasons in Chicago - he's just a small business owner making the best out of his resources. We all have our bad days. I haven't used him for a major job, although that's why I was looking out here today. My AC might be giving up the ghost and I'm having him look at it first to see if he can rescue it.

Two days ago my husband scheduled an appointment with EZ comfort Heating and Air (630-289-2020). We were told they would arrive on Thursday the 5th between 2 and 4 p.m. At 4:15 p.m. we hadn't heard from them so I called to see what time they would be arriving. My call was transferred to Steve's cell phone - talk about unprofessional!!! I had to repeat my name, address and appointment time several times (it sounded like I woke him up) only to be told "Sorry, we can't make it today, maybe we can squeeze you in tomorrow." Needless to say I told him to forget it....I would call someone else.I realize that we are in the midst of a heat wave, but a true professional would have called us to say they were running late....not have to be tracked down and then act like he didn't know he had scheduled us for repair today.

I did not buy the furnace from EZ Comfort. I notice that it's a small company and I've been dealing with them since I moved here for 7 years. They purchased a company down the street which I started with and this guy, Steve bought this company and he lives about 10 or 15 miles away. As far as working with them over the years has been good, but when I got the quote it was considerably higher. I think the quote was about $2600 and I ended up paying $2300 for an identical furnace. It was the price and the delivery or dispatch that made me go with another company. When Steve came from EZ Comfort, he pretty much showed me a follow up of all his furnaces. I don't think his presentation was as informative as the other one and he didn’t give me a written quote. He was said that he wouldn't give me a written quote which was strange. He said that was what he would charge me and his quote was good forever. He didn't give me an itemized quote. He is good for a new furnace and he should have given me a written because that's what I was calling him for. From my past experience with them, their service was good and prompt. I would not be using the company again in the future and that's not based on the quality or anything, but based on the product.

Very straightforward. They started on time at 8:30 AM and were finished by 10:45AM. Removed the old unit and installed the new A/C along with a new heat exchange coil. Cleaned up and removed any packing and debris.

I was billed $5400 for the job. They were decent, courteous, professional, and good. I am not sure if I will use them again in the future.

He arrived as promised and the work got done efficiently and professionally. I have used Steve's company since I moved to Streamwood in 1999 because that was the sticker on the furnace! But as it turned out he has always done good work, he knows his business well and his service fees are very reasonable. He is a very knowledgeable and fair person to deal with.

I called EZ Comfort at 8:45 am and Steve came within 10 minutes. He diagnosed the problem within 5 minutes and lit the furnace so we had heat while he got the necessary part and quickly installed the ignition switch and the furnace worked properly right away.