Active Maintenance Group Window & Gutter Cleaning

Hired to clean gutters in late fall, had Christmas lights up already before they came. They cleaned gutters while I was at work and when I came home it was obvious they had been there. Stretches of my christmas lights were left hanging off my gutters and multiple bulbs were broken. Additionally they scratched large sections of paint of the gutters, and missed cleaning at least one entire section of gutters which I could see were clearly still full of leaves from an upstairs bedroom. When I complained Lynda gave me a sob story about not being able to afford insurance and that she can't prevent her guys' ladders from scraping paint and that I basically shouldn't have had Christmas lights up then. She offered a very small token discount which was far from adequate. Run away! Do not hire these unprofessional fools.

So efficient. The crew that comes is always courteous and goes about getting the job complete.

Based on the recommendation of several neighbors, I got a quote from Active for window washing inside and out. I corresponded with Lynda over e-mail, and they had an estimate out quickly. I sent an email to book an appointment and mentioned we were free M/W/F - Lynda offered to book it that Saturday with an arrival time b/w 10:15 - 10:45 (I did not ask for Saturday). We rearranged plans to make it happen, and my husband spent the morning preparing the house by cleaning and moving things away from the windows. It was a sunny day, and when I arrived home at 11:30 (I had been away from my cell) expecting to see window washers at work, he said they weren't coming. At 10:48, he'd called Lynda when the window washers didn't arrive. She had to call and check on the location of her crew, her were still at the first job and would be delayed. When she first reported this to my husband, she offered to have them come out later but feared it would be too late *for us*. My husband hung up with her to check with me, but when I didn't answer, he called back to tell her that would be fine. It was then that she informed him the crew only works until 3pm on Saturdays. She offered him the first appointment the following Saturday, which he took, unaware that we had a scheduling conflict. I called back and left a message with Lynda at 11:44 am that Saturday letting her know we couldn't do the next Saturday, and letting her know how disappointed we were that we'd spent the morning preparing for them, and rearranging our schedule, only to have them not show up. This caused a significant inconvenience for us. On Monday, when I hadn't heard from her, I emailed again. She wrote back on Tuesday. To summarize: Funeral on Monday, there was no miscommunication with the crew, they normally don't schedule Saturdays (implication -- they'd *gone out of their way* to do that in the first place -- but I hadn't asked for it), appointments get rescheduled for rain (it wasn't raining that day -- it was because a job took longer), she offered to schedule the next Saturday (even though Saturdays are "special") etc. Basically, making excuses for what happened, and claiming she's in constant communication with her crew when that was so obviously not the case on that Saturday. We understand that things happen. But not once, even after I pointed out that these were things that happened *on her end* and not all of them apply to our situation (rain, requesting Saturday), does she acknowledge that her company left us in a lurch, nor has she offered to do anything but set another appointment. That "it's not our fault" attitude really bothers me. Rather than risk another "rescheduling" with another set of excuses, we'll be going with a different company.

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The company is super responsive and very reliable. We use them annually for gutter cleaning and window cleaning. Always perform well.

Active Maintenance Group were very reasonable regarding price. They were incredible. They did a good job of cleaning my windows and the gutter and did a nice job of clearing the debris after the cleaning of the gutter was completed. They were incredibly fast about the cleaning work and very responsive.

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It was tough to get them when I needed them. I need a company that is more responsive.

THOROUGH AND AFFORDABLE.

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