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Pristine Cleaning, LLC

House Cleaning, Carpet Cleaning, Biohazard Remediation,

About us

Professional residential and commercial cleaning, specializing in carpet, upholstery, tile and grout cleaning. Hard water removal and bio-hazard certified specialized in hoarding syndrome. Licensed, bonded and insured, member of the Edwardsville chamber of commerce, the BBB with an A+ rating. IICRC certified company and technicians to maintain the warranty on your carpet. When you cannot find another company to clean that job for you, call Pristine Cleaning, we will do the job.

Business highlights

20 years of trusted experience
Emergency Services Offered

Services we offer

Residential and Commercial Cleaning, specializing in carpet cleaning, tile and grout, upholstery cleaning, VCT floor refinishing, mattress cleaning, window cleaning, Sanitation and Disinfection, Pressure and soft washing, concrete floor cleaning, Fire and smoke restoration, Bio-hazard cleaning, hoarding syndrome.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.49 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
0%
3
0%
2
0%
1
22%


Rating CategoryRating out of 5
quality
4.5
value
4.5
professionalism
4.5
responsiveness
4.3
punctuality
4.5
Showing 1-9 of 9 reviews

Tory P.
07/2016
1.0
house cleaning
  + -1 more
DO NOT TRUST these people in your home. The breach of trust and professionalism is beyond shocking.
Description of Work: housecleaning, supposedly

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$250

Lynnette H.
03/2016
5.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$175

Chet H.
02/2015
5.0
carpet cleaners, house cleaning
  + 0 more
unknown
Description of Work: Whole house cleaning went very well. Had a party the next day and received a few comments about how clean it was.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Paul B.
06/2014
5.0
house cleaning
  + -1 more
.
Description of Work: They are involved in cleaning my house twice per month. They do a very good job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Paul B.
05/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: They clean my house twice a month. They do a fine job and I'm glad I have them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Response from Pristine Cleaning, LLC
Thank you so much (removed member name) for the review.

Sabrina B.
05/2014
5.0
carpet cleaners, house cleaning
  + 0 more
They are very flexible. I think they offer a lot of different things as well. They have cleaned my carpet twice and are excellent. They go above and beyond for house cleaning and carpet cleaning.
Description of Work: They clean my house every 2 weeks and do an excellent job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Pristine Cleaning, LLC
Thank you for the review (removed member name), looking forward to cleaning your carpets again soon.

Jennifer B.
12/2013
1.0
house cleaning
  + -1 more
Called the business several times over two days and no one ever answered. Eventually left a message and never received a return phone call.
Description of Work: No services were performed because the provider never returned my call.

Rating CategoryRating out of 5
responsiveness
1.0


Response from Pristine Cleaning, LLC
We have never received a call, and also do not service the St. Jacob area. There is another company that services your area that is in Collinsville with the same exact business name, we have had many complaints that we do not call back and it is not us. We have 2 business phones and if one doesn't get answered the other one rings, we answer the phone every time it rings. I apologize for any inconvenience this may have caused you, we are in the process of remedying the situation with the other company who also has our name.

Glenn W.
09/2012
5.0
house cleaning
  + -1 more
Home is cleaned thoroughly every other week. Owner, Erin is easy to communicate with. Team is professional and thorough and trusted.
Description of Work: Bi-weekly house cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Tina S.
07/2011
5.0
house cleaning
  + -1 more
Erin has been cleaning my home for a few months now. I searched Angie's List initially but couldn't find a good service that was affordable with reliability and a great reputation. I took a shot in the dark and called from an ad and I am SO glad I did. Erin is very professional and extremely detailed and responsive. She and her team come to my home once a month. I have two floors and a large home with mostly wood floors. The second time she came out, I had asked her to come a week early because I had company coming to stay. She gratefully squeezed us into the schedule even though she couldn't personally come. (She likes to work wiht the team the first few times to make sure it is done properly and there is good communication). There was some miscommunication and they didn't clean the basement because they thought they were not supposed to. I called Erin and they came back the same day with a huge apology for missing it! Another time, one of my couch pillows had gotten stuck in the vacuum and they left it on the counter with a note explaining the situation and offering to do whatever was necessary to make it right. They are very honest and very thorough. If I have had any suggestions or wishes she promptly responds and makes sure her customers are happy. She only charges $115 to come in once a month and they do a fabulous job. I was having problems with getting my wood floors to shine and had used all types of products. She has been working to restore them and each time they look more and more beautiful. Thanks Erin! I can't say enough about this company what a great and caring job she does!
Description of Work: Housecleaning services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

    Contact information

    7371 Jerusalem Rd, Edwardsville, IL 62025

    http://www.pristine-cleaning.biz

    Service hours

    Sunday:
    12:00 AM - 12:00 PM
    Monday:
    12:00 AM - 12:00 PM
    Tuesday:
    12:00 AM - 12:00 PM
    Wednesday:
    12:00 AM - 12:00 PM
    Thursday:
    12:00 AM - 12:00 PM
    Friday:
    12:00 AM - 12:00 PM
    Saturday:
    12:00 AM - 12:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning,
    Carpet Cleaning,
    Biohazard Remediation,
    Floor Cleaning and Waxing,
    Buffing and Polishing,
    Ceiling Fans,
    Home and Garage Organization,
    Animal Removal,
    Vacuum Cleaners,
    Upholstery Cleaning,
    Countertops and Backsplashes,
    Blind Cleaning

    FAQ

    Pristine Cleaning, LLC is currently rated 4.4 overall out of 5.

    Sunday: 12:00 AM - 12:00 PM

    Monday: 12:00 AM - 12:00 PM

    Tuesday: 12:00 AM - 12:00 PM

    Wednesday: 12:00 AM - 12:00 PM

    Thursday: 12:00 AM - 12:00 PM

    Friday: 12:00 AM - 12:00 PM

    Saturday: 12:00 AM - 12:00 PM

    Pristine Cleaning, LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, Pristine Cleaning, LLC offers free project estimates.
    Yes, Pristine Cleaning, LLC offers eco-friendly accreditations.
    No, Pristine Cleaning, LLC does not offer a senior discount.
    Yes, Pristine Cleaning, LLC offers emergency services.
    No, Pristine Cleaning, LLC does not offer warranties.
    Pristine Cleaning, LLC offers the following services: Residential and Commercial Cleaning, specializing in carpet cleaning, tile and grout, upholstery cleaning, VCT floor refinishing, mattress cleaning, window cleaning, Sanitation and Disinfection, Pressure and soft washing, concrete floor cleaning, Fire and smoke restoration, Bio-hazard cleaning, hoarding syndrome.

    Contact information

    7371 Jerusalem Rd, Edwardsville, IL 62025

    http://www.pristine-cleaning.biz

    Service hours

    Sunday:
    12:00 AM - 12:00 PM
    Monday:
    12:00 AM - 12:00 PM
    Tuesday:
    12:00 AM - 12:00 PM
    Wednesday:
    12:00 AM - 12:00 PM
    Thursday:
    12:00 AM - 12:00 PM
    Friday:
    12:00 AM - 12:00 PM
    Saturday:
    12:00 AM - 12:00 PM