Handyman & Remodeling Services

Company was prompt and polite providing an estimate. We went with another company, but would consider this company if we need service in the future.

Handyman came out, didn't know some obvious information on the door but if I would order the door he'd put it in. I went to order the door, no one carries a door that fits the measurements the handyman said were to be used so I had to custom order the door. Door was incorrect when I went to check it out. Received a call from Shannon to asked about when I need the handyman. I said there were problems with the door and I'd contact her or she could contact me after 7/4/13. Guess what?!?!?!? She charged me full price for the installation + extra using a CC # I'd given for the $75.00 to have the handyman come out the first time to check and estimate. *** Update 6/5/13 *** Shannon called me this morning at 8:15, indicating she had heard from Angie's List. Asked and quot;what is the problem?and quot; I relayed that the $525.00 charge to my account was the problem, plus the embarrassment of a (real) payment that wouldn't clear at the same time because of the $525.00 charge sitting on my bank account - as I hadn't expected this $525.00 charge and didn't know about it until a (real) payment was denied. Leaving my personal reputation and embarrassment aside, Shannon checked into it with her and quot;bookkeeperand quot;, called me back and said that there was a misunderstanding and that the and quot;bookkeeperand quot; thought that the work was done so she charged my card. Shannon also indicated that they were processing a credit for the $525.00 and would credit me for the $75.00 and the NSF fees I had to pay. Shannon said she'll email the paperwork to me when they've completed it. Doesn't repair my reputation, nor the rescheduling of other matters that this caused and the running around I did with my bank due to this. Painful, but I've learned a valuable lesson thru all of this; have gotten a little wiser. I will probably cease using Angie's List as well as this should have been averted. I'll use word of mouth with my friends, whom I trust, going forward. *** Update 6/7/13 *** As of today, no credits have been received by my bank to process but I've racked up a few NSF charges before I could get funds into my account to allow automatic payments to be processed without extra charges. So, I'm out $525 + $75 + $105 in NSF charges and gained a poor rep. Be warned folks, with whom you do business. Be warned! *** Update 6/10/13 *** On 6/8/13 I received an e-notice from my bank that they were putting through 2 credits, 1 for $525 and the other for $75 that were processed late on 6/7/13. I'm out the $105.00 in NSF or and quot;Holdingand quot; fees, but wiser.

He determined I had poor installation and fixed the problem!

The handyman that did good work no longer works for Shannon @ Handyman Remodeling so I would recommend you stay clear of this company. I called repeatedly and emailed her on behalf of the handyman and she basically said she wasn't going to answer any of my questions regarding her NONPAYMENT and for me to deal w/ her LAWYER!!!! I hope KARMA will pay her a visit!!

I gave this contractor a $75.00 down payment. It was about four weeks before they made an appointment to come do the work. So I stayed home from work on the scheduled day. No one showed. No one called. I called them several times leaving messages. No one returned my calls. As of now they haven't returned my $75.00 either.

Overall they were prompt and professional. I am very happy with their work.

After trying to get a call back, we found a guy down the street.

My husband found this company online (before we were members of Angie's List) and had a guy come over and look at the issues we wanted addressed. The gutter and down-spout was a straight forward installation. The handyman was the one who recommended making vinyl covers to install over the wood soffits to keep the structural design without having to scrape and re-paint. Again that installation went well, and so far, a year later, everything has held up. If the story ended there, I might be giving a different rating; however, when the handyman came out for his original assessment, my husband pointed to some cracks in the mortar between the bricks in our chimney and asked if anything could be done about that; he said yes, he could do some tuck pointing. The gutter and soffit cover installations went into two days. On the evening of the second day, he was wrapping up the final vinyl covers and said he would move next to the tuck pointing. We were on our way to an evening appointment and left him to finish the job and didn't return until dark. In the daylight ours we were horrified to see the condition of our chimney--mortar glommed on in thick sheets, not tucked in between bricks as the it should have been for a tuck point job. We contacted the company who stood by the handyman's work even after we got a chimney professional out to take a look at it. It was when that professional was on our roof that we found out not only did we have mortar all over our chimney, but on our shingles and on a window sill below the chimney. When we relayed that information back to the company they claimed the mortar on the roof and the window sill would wash away in the rain! We sent pictures of the damage and they claimed to not see anything wrong with the job that was done and that we obviously did not understand what tuck pointing was. In the end, after getting our credit card company involved, they deducted the cost of what they were charging for the tuck pointing part of the job. Unfortunately, to undo the damage they did, the chimney would need to be torn down to the roof line and rebuilt--at a cost of ~5 times the refund we were given. Needless to say, this interaction was what led us to subscribe to Angie's List. If only we'd been wise enough to do so beforehand. Update to Provider's Response: Unfortunately Shannon's assessment that we must have them and quot;mixed up with some other handyman serviceand quot; as we and quot;have never been in contactand quot; with them is incorrect. I verified with the staff of Angie's List that my husband and I did indeed do business with this exact company. We have the emails (signed by Shannon), invoices on their letterhead, and documentation from our credit card company, all of which include this business's information. As I mentioned in my description of events above, it was my husband, not me, that was in direct contact with this company, and we do not share the same name. If they are still in doubt, I would be happy to provide these documents to them offline.

It went very well. I was pleased with it.

under estimated the number of roofs layers that need to be removed

Excellent electrical work--really knew what he was doing. Jim also replaced/repaired some drywall for both areas where the electrical work was done and was able to match the existing wall texture better than I thought anyone would be able to do. Jim was very knowledgeable, professional, and conscientious about the jobs. Great job would definitely call Hand R Services again. A big plus is they pre-screen their contractors taking some of the risk off the homeowner

Estimate was delayed, claimed to be from an incorrect email address. Office was difficult to reach, unanswered calls went to a call center that only took messages and faxed to office. Set a date for an 8:00 am start resulting in a and quot;NO SHOWand quot; - no notice, no call. Finally reached office late afternoon. Claimed handyman was behind on current job. Sonja extremely rude and hung up on me during our conversation. Shannon (owner) convinced me the problem would be resolved and we rescheduled. Second and quot;NO SHOWand quot; notice of delayed start date via email one hour before start time on start date. Email noted I would be contacted by 9:00 to discuss - again and quot;NO CALLand quot;. No follow through, lousy office management. Will request my 10% down payment refund.

Not good at all. They didn't show up!

Handyman it's chosen installation contractor, Percision Exterior, lead by Tim Zantow, was a terrible choice for our window installation. The contractor was prompt to visit us and give an estimate but that was about the end of the good news. The estimate was lost and I never got a professional estimate. Neither company could produce it. Next, the installer was 35 minutes late and did not fully pick up after themselves. The kicker was the invoice of work. They over charged us on the amount by nearly $220 dollars and denied our previously agreed upon coupon (shown on the lost estimate). Nearly 20 phone calls later and having to deal with the owner of Handyman, the issue was finally resolved. It took me to begging over the phone to get a scappy invoice of work via email for tax purposes. Very unprofessional service and follow-up regarding customer service. Do not hire these people!

handyman came in and did part of the work (cutting open the ceiling and then determining the problem). They then brought in a craftsman who specialized in siding repair to finish the job.

Most companies estimated 4-6 hours for this work even though I couldn't fathom it ever taking more than 2 hours. Given that, Handyman's estimate seemed the fairest. However, the job only took one hour, but the cost was not revised. There were no parts costs, I supplied all materials. The service man showed up on time, and was friendly and professional. The hour even included him running up the street to the hardware store and getting the special type of lightbulb my new exhaust fan/light needed.

William arrived on time, preformed the job within the estimate and time on both occasions. He was courteous, helpful and went above and beyond with the little things. (such as cleaning out the tub drain, caulking and repainted part of a wall that had some water damage. ) The price was solid, and the work was done well.

Damaged area was repaired adequately. Crack that was suppose to be repaired and unnoticeable was unchanged in appearance. One area in repaired area has bubbling/cracked paint. Most distressing is that the entire ceiling was not painted- there are areas that were completely missed. John (who did the work) did return my call but got offended when I requested a receipt for the materials I paid for and questioned a $60 trip charge that was changed to $90 without explanation. He said he would check with the office and get back to me- never did- and Handyman connection has not returned my calls. Receptionist says she will give them my message but no one returns my calls over the last 3 weeks. So much for their satisfaction guarantee. I have previously had two positive experiences with this company but now I question how they handle problems and will look for another contractor for my remodeling needs.

Each time I called, the person who answered the phone was very polite and asked all the relevant questions. She said she'd have the handyman call me back. Each time I was asked what time would be best for coming to look at the jobs for the estimate, I asked if it might be possible to schedule in the early morning or in the evening, outside of my work hours of 9 to 5, figuring that if the answer was no, I would take off work to be there but that since most laborers work early in the morning I might be able to schedule the estimate for then. I was told that I would get a call back and never did, each of the three times.

It was great until I had Fix'm come look at the windows too. HMC suggested our best bet was to just board them up, but Fix'm was able to re-adhere the windows to the sash for very little money and the windows are like new. HMC was great in everything except figuring out what needed to be done with our windows.

We were impressed. He came and told us what the process would be. He had to come back several times. He let us know when he would be there. There were no problems and the job was done on time.

They were responsive and timely. They were very respectful about being inside my house. They were also very professional about cleaning up their mess.

Two days after I called the business the gentleman showed up on time to give me my free estimate. I needed to do something with my deck to make it look better as it was aging. The gentleman showed me on a small area of my deck what a difference power-washing it would be. He also suggested that I re-stain and seal the deck and steps and railings after the power-washing. He showed up two days later to do the work which took two days due to drying time in between the stain and sealant. After he completed power-washing the deck he brought me out to show me a small area of vinyl siding that he had power-washed and boy what a difference that made. He got me another estimate on power-washing my entire house and I decided to go ahead and hire him for that also. He came back the second day arriving on time and finished putting the seal on the deck and I paid him with credit card when he was completed. I received a 12 month warranty on the work that was performed and shortly after the gentleman was complete I received a phone call from the office telling me that I was a preferred customer and that I would be receiving priority scheduling, $50.00 credit card for referring a new customer to them that used their service and 17% off all future work. I couldn't ask for much more. I was very pleased with Handyman Connection and the gentleman that helped me at my home.

We called into Handyman Connection to see if they could do this for us. They were great on the phone explaining how there process works and how they were different then the other Handyman services. (They have some great benefits). They came out and gave us a couple of Free Estimates so we could decide what option we liked best. We had them do the work, they did a great job! After the work was completed, we got a follow-up call from someone different then the craftsman to see how happy we were with the job and if there were anything they could do better. We then got a thank-you card in the mail that also indicated we are now one of there preferred customers and we qualified for even more benefits. Overall, a great experience! We will use them again!

I called them to get an estimate for some odd jobs around the house, they were very pleasant on the phone explaining how there process works and they also outlined some of there benefits. Next we set up a free estimate. They showed up on time to give me an estimate, which they ended up giving me two different estimates to choose from. We scheduled the work for the following week, which they have completed, did a great and job and cleaned up after them selves. The cool thing is after the work was done they followed up with phone call to me to see if I was satisfied (I am) and to let me know I was now a preferred customer and also let me know all the benefits that come with that. Overall very satisfied