Midstate Siding & Window Company Inc

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They have been in business for many years and when they preformed the job, they came out every day and cleaned up after themselves. Overall, they did a good job.

We had Midstate replace our old windows with their "top of the line" windows. The company was very professional and worked very quickly at replacing the windows, and putting up the new siding. However, we've had problems with some of the new windows: either not fitting snugly enough to prevent air leaks, hard to open & close, or the screen not fitting properly. Their rep who comes out to fix these items (Rory) did an excellent job when he came out to fix a list of items last week. However, I strongly recommend not ordering any large windows from them (we replaced two small, close together windows with one bigger one because it would be cheaper, as suggested by the salesman). The company that makes the screens has a problem with getting them to fit the window properly. We think we will have to end up using duct tape, or something else to close the small gap on the side of this large (approx. 5ft x 4ft) window. This is one of our biggest regrets about using this company. Top of the line windows should fit the windows, screens included. And there should be no leakage around any of the windows. We believe that Rory did an excellent job doing what he could to fix the problems with the windows. We have had no problems so far with the siding. It will be interesting to see how well it holds up to our Midwest hail storms this spring! As yet we also haven't seen a big decrease in the utility bills, but we probably won't recognize any until January's bill comes in. When we first contracted with Midstate to perform these services, we were told different starting dates, we were told they were not removing the old slate siding, then were told they were, then we were told they were not going to remove it. We would frequently call the company with questions, which were not returned and we had to call again. However, since completion of the windows and siding, and our experience with Rory, we would give them higher marks on professionalism.

The salesperson was very nice and responsive, he basically gave us a deal we could not refuse and as I looked back on it, this should have clued me in that I was going to get what I paid for. At the beginning of sprint of 2008 we wanted to replace all our windows for about $22,000 and since the roof was getting old Midwest gave us a great deal for the roof at only $4,000 and gutters for about $2,000. After I signed the contract, the friendly prompt customer service from Midwest went out with the contract. They missed the installation dates over and over again, after about 6 weeks of calling and complaining a crew showed up one day and put up the roof and the gutters in one day. We were supposed to get a complete new roof replacing the old roof but instead they just slapped a roof on top of the 2 layers the house already had. After complaining, they refunded some of the cost of the roof for the mistake. The windows did not get installed until the end of the summer about 5 months after they originally promised to install them. The crew did not cleaned up their mess very well and left the stickers on the windows that my wife and I had to take off with a spatula. Then we noticed that about half the windows they installed were not the triple pane windows we paid for but double pane (less expensive). We again had to go through more delays and missing installation dates. Finally one guy showed up one day and replaced the windows around November and I was looking forward to putting this bad experience away. After that first winter, the maintenance free gutters started leaking and ice cycles formed all around our house because the gaps were not set correctly, when it rains the water from the roof just pours down the sides of the house. I called and called and again there were missing appointments and finally sometime in the summer of 2009 a crew came late in the evening and fixe some of the leaks on the gutters promissing to come back the next day but never showed up again. I finally gave up on this company (they wore me down), the windows they replace are now bowing and do not shut easily, the sliding doors leak every time it rains and the floor around the doors will need to be replaced because the wood warped from the water. The gutters are still leaking and forming icicles during rainy days and the winter. It?s a night mare?