Lumber Liquidators

I purchased from the East Peoria Lumber Liquidators (Store #1126), at the beginning of September and spent almost $10,000 for custom flooring. The buying process was really easy and I had great service, but after that everything went downhill. 1. Part of my flooring was shipped back due to it not passing their quality test, which delayed my timeframe. I explained every time to a representative that I needed the job to be done by a certain date and I was assured several times that they would call my contractor so I could get on the schedule and that my job would not be delayed. 2. The store never contacted my contractor. I ended up having to call around and find the number of my contractor and was able to finally get ahold of him so that he could schedule me. 3. The day of the job (September 30), my contractor called me at 6 a.m. to tell me that lumber liquidators did not send my work order over and that he wouldn’t be coming out to start my job. 4. I went in person to the store to find out what happened with the paperwork and why it was not sent to my contractor so that the job could start. I was not disrespectful, but understandably upset. The employee, Rob, looked up my order, shook his head, LAUGHED at me, and then walked away and said “You are going to have to talk to Travis.” I was very confused why he was laughing at me and walking away. I told him that was fine and I can wait (since I took the day off to be available for the contractor) and asked Rob how long it was going to take for Travis to come in. Rob told me he would call Travis and he would be in in a little while. He turned away to the back room and said very loudly, “I’m not dealing with this f*ing attitude,” and slammed the door. I was in complete shock and afraid because he was acting very aggressive. It was just us in the store. He continued to slam doors in and out while I waited in the store for over 45 minutes. Rob did not communicate with me the entire time and completely ignored me. It finally took my father calling the store and speaking with Rob for him to FINALLY call Travis to find out what happened. Travis claimed the paperwork was sent the night before, but it actually wasn’t confirmed until it was resent and received that morning/early afternoon. My contractor did not receive it till a little after 2 p.m. the day the job was supposed to start because it had to go through corporate. I told Travis how Rob behaved towards me and I did not receive an apology. In conclusion, my job was delayed and I was treated horribly because of the error caused by lumber liquidators. I understand that no one wants to be told that they did something wrong, but I did not deserve to be treated as such and, AGAIN, I did not receive an apology or any compensation for the inconvenience and disrespect I received. Consider this a question posed to the company, how are you going to fix this? They lacked communication, empathy, and failed to follow through on promises they made. I would not recommend using this store or this company. They do not respect your time or your money.

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Lumber Liquidators sent the wrong underlayment which necessitated me having to go out to the hardware store and buy the right stuff in which they credited me and gave me a free can of floor cleaner. Other than that the experience was good and the quality was excellent. I checked a lot of suppliers in the area and they were the lowest price on what we were looking for. If I do the two other rooms for hardwood flooring I would go directly to Lumber Liquidators to order from them again.

They did a very good job. They were very knowledgeable and friendly. They were very good at their craft. And, it wasn't terribly expensive compared to the other flooring places.