Green Clean

The young man that came over to do the work was very nice and pleasant. The owner called to check to make sure everything was fine with the work which was really nice. They are an A Rating with the BBB.

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This is a difficult review to write as this company does such an excellent and in many ways, very professional job, but when it comes to honest and transparent pricing, they fall very short, and that is a deal breaker for me, at least for any future business or recommendations. We knew ahead of time that we would pay quite a bit more than the advertised $7.95 per room, as they would offer extra services such as preconditioning, sanitizing, and scotchguard and I was fine with that. What they didn't tell us ahead of time, or state in the ad, was that there is a 7% "sublett fee" (whatever that is) and a $10.00 "travel time" charge. These were not optional and yet were not included in the advertised (i.e. phony) price, and they made no mention of them until they arrived. As far as the cleaning, I think they did a great job. The carpet looks much brighter, although there are stains and marks from high traffic areas which, not surprisingly, did not come out (and they were upfront about that.) I signed up for the cleaning, preconditioning (required), and scotchguard, and declined the sanitizing. Afterward, my wife came home and questioned the chemical content (i.e. "greenness") of the scotchguard. She insisted on seeing the label and when she saw warnings about respiratory conditions etc, she became very alarmed (as we have two toddlers), and called the company. To their credit, they offered to come back and reclean the carpet to remove the scotchguard, but we ended up declining. Also noteworthy, I see they have over 80 reviews on demandforce.com, with very mixed levels of customer satisfaction. I see that they respond to many of the unsatisfied reviews in a very positive manner, but there are a number of them which complain about these added bogus fees, which they do not seem to have a response for. In summary, they seem to do great work and are very conscientious about overall good service and their reputation, so it is a shame that all this is tarnished by their adding what I consider to be $36.78 (in my case) in bogus fees to the bill. They could have charged an even higher rate for their services and been upfront about it and I'd be happy, but they chose to go the dishonest route instead.

I found this company through a flier in the mail, and it was the biggest mistake ever. The flier said "vent cleaning $7.95/vent". I called, and scheduled a cleaning, figuring with it would cost around $1000, which is comparable to other estimates from other companies. The technician comes to my house, but then talks about applying a sealant and antimicrobial to each vent, which increases the cost per vent to $40/vent. Because we have 70+ vents, the costs started sky rocketing. The tech then tells me he is going to call the office to get a "discount" for me because of the number of vents. After talking to his boss, he is able to knock off $1000. Quite honestly, I did not shop around, nor did I look at Angie's list prior to saying yes. Despite having a large house, the tech was in and out in 4 hours. I did not follow him around, but clearly, there is no way to he could effectively clean that number of vents in the time span he was here. So I'm pretty sure the overall quality of the work was poor. Once the tech left and I started going over the numbers again, I realized how I was completely ripped off. I called the main office and complained, and the manager told me that the cleaning that his company does is the "cadillac of cleaning" therefore the high prices are justified. He also told me he sent one of his best techs out for this job. I don't have a problem paying for quality cleaning, but I just don't feel you can do that quality of cleaning in the little time that he was here. This company is just down right dishonest.

I had the misfortune to hire this company after finding a coupon for Air duct cleaning . When the technician came he gave me an estimate that was 600 dollars above what the had advertised in the coupon. the technician was very intent on selling me extra services and then he started bargaining by cutting down the cost of the useless extra service he was trying to sell and when i finally said i do not need the extra service he became very un friendly and wound up doing a very shabby job. i believe this company is owned by a bunch of scammers who will rip you off. the carpet cleaning guy was more intent on trying to make me hire his friends and family for paining jobs in my house

On Friday, October 5th, Bonny (my wife) contacted Green Clean (GC) of East Dundee, IL in response to advertisement for carpet cleaning at $5.95 per room. Mike Olivia (GC employee) arrived at our condo between 1:00 and 4:00 PM. Mike laid out to Bonny the work and charges he intended to do, which included much more than the advertised $5.95 per room. At that rate, plus tax, our three rooms plus the hallway should have been cleaned for $25.47. Additional charges included preconditioning ($80), sanitization ($40), carpet protection ($40) and travel ($10). Bonny declined the carpet protection and the sanitization, but when she tried to decline the preconditioning, Mike?s tone of voice and body language changed such that Bonny (being the only other adult in the home) no longer felt safe. She did not feel that she could say no to the preconditioning, and did not feel that she could turn Mike away. Mike made it sound like she had to pay for the preconditioning. Instead of $25.47, the bill would be $121.12. She allowed him to begin his work. I arrived home from work before Mike finished. I took charge of our children, and Bonny left for work. I asked Mike about the deviation from the advertised price, and mentioned to the idea that it was hard not to feel like he took advantage of my wife. Mike became visibly upset in response. He stated that he had heard other say that before, and said ?Do you seriously believe we would come out to a home and do a job that only cost $20?? At this point, not knowing what exactly had transpired between him and my wife, I paid him because I wanted him out of my home. In retrospect I realized that this had been a case of bait and switch, and that Mike had taken advantage of my wife. On Monday, October 8th, at around 9:00 AM I called GC and spoke to Scott, who identified himself as a manager. I explained to him that I felt his company had performed a ?bait and switch? scam on my wife and me, and that we had been treated very poorly. I described Mike?s behavior and asked for at least a partial refund (wanting only to pay for the basic steam clean that we had originally wanted. Scott interrupted me twice. The second time was to tell me that he needed to find our contract and would call me back. I asked when I would hear from him, and he said he would get back to me by 10:00 AM. At 10 AM he had not called, so I called him. He said the person with access to the room the contract was in does not come in until 11:00, and that he had to wait until then. I told him I would like to resolve the issue by noon, and he said that would not be a problem. Scott called me back before 11:00 AM. He asked me to explain the situation again, and I did. Scott said that the advertisement clearly stated that we would be required to pay for preconditioning as well. I disputed that claim, seeing that the fine print about required preconditioning was not near the $5.95 per room balloon on the ad, and that it also did not explain that such a requirement would be at additional cost beyond the advertised price. Scott pointed out another fine-print area (an ?Also Available? section) that detailed the preconditioning pricing. I stated that I did not believe that the additional cost was clear. I also told Scott again that Bonny did not feel safe saying no to the preconditioning or turning Mike away. Scott stated that that Because Bonny had declined some treatments and not the preconditioning, that he did not see evidence that Bonny did not feel safe. I also told him about Mike?s comment ?Do you seriously believe we would come out to a home and do a job that only cost $20?? and that Bonny did not feel that she could get back to the $5.95 per room advertised price. Scott stated that GC performs services for the basic steam clean price all the time. I stated that I thought GC owed us a refund. Scott stated that he does not see the evidence for a necessary refund, and that he would refund no part of the $121.12 payment. I said that I was sorry to hear that and that if that was the case that I would dispute the charge on my credit card. He said that disputing the charge would do nothing for me. We ended the call. Upon ending the call, I opened a dispute claim with my credit card company. I will not do business with Green Clean again.

Received a mailer with a coupon for 5 rooms, sofa, loveseat & chair for $99.99. Called and confirmed the work and schedule the visit. The employee came and started generating a quote and came back with a total of $575. Then began the back and forth about the price and what was being added on. I really just wanted the carpets cleaned, I'm moving out. In the end it ended up costing me $325. I don't care how good the service is, they should not be giving prices on the phone and making it sound one price and then coming in and jacking it up. This is why there are so many reviews about them and their pricing. I will never recommend or use them again.

It was easy to get an appointment. Worker came on time, did a quick estimate with my approval, and then began to work on the carpets. Work from start to finish was between 1.5 to 2 hours. The worker was nice overall, but I did feel like he was trying to sell me more services. I was able to get the deal from Tribune, which saved me about $50. The carpets looked much better after cleaning, but some carpet stains did resurface over the next couple days. The carpet cleaning was still worthwhile, but I think I overestimated the amount of lasting effect that the cleaning would have on our carpets.

Awful.

I was not really happy with them. They came in and did the work, but the carpets were not clean when they were done. They explained to me that since I wanted the carpets cleaned in a particular method and I did not want to sanitize the carpets, the carpets had turned out that way. I just did not like the whole experience. They did not get the spots out, which I had called them to do. The guy told me that the carpet was treated, but it did not look any cleaner once he was done. The job cost me about $150 for the job; I do not have a big area. I scheduled them to come out and clean the air ducts. They could not make it. They only called me a couple of hours before. I understand that schedules can change, but then, I got cold feet and cancelled them since I had a bad experience with the carpet cleaning. The guy was cranky when he answered the phone. I will not use them again.

Simply awful. I scheduled the appointment for a tenant's apartment. She also owns a store around the corner. The secretary who scheduled my appointment told me that I would not have to meet them. The service men would be able to access the apartment through my tenant and they would leave the bill for me to mail in later. They showed up the next day and told my tenant that they would not start work until I showed up to approve the work and give them a check. So they left. The manager or owner called my phone and left me a very nasty and unprofessional message. I returned his call, spoke to the secretary and she told me that the men left because they could not find the tenant to let them in. TOTAL LIE. So they said they would come back in the afternoon. They did, and I was not able to answer my phone when they called but when I spoke to them again this manager/owner man was SO RUDE I could not believe it. I told him that had I known that they needed me to be there all day I would have arranged to do so. They were telling me different stories and were not honest with me at all. Then tried to accuse me and my tenant of being at fault. I told him that i didn't want his business and hung up. What a HORRIBLE way to run a company. And how stupid of them to treat a customer that way, especially since they knew that I had about 10 other apartments that they could have made business off of. Messed up people, I tell you. SIMPLY AWFUL.

This company did not show up for the appointment. They gave me a two hour window in which they would come (4pm to 6pm). I of course had to leave work in order to accommodate them and then they never showed up. I called one hour into the two hour window to confirm and they said they would be there in a half hour (spoke to Scottie). Then they called at 6:10pm to say they couldn't come and could they reschedule. When I explained that no, they needed to come, that I had left work early and could not come home early again the next day, they proceeded to tell me that my building would not allow them upstairs. There is no such rule in my building and they weren't even in the building so they would have no way of even knowing such a thing. When my husband called back to complain, Scottie hung up on him. Needless to say, extremely unprofessional.

The initial call with Green Clean was very pleasant, and they were very accommodating. I called based on a coupon I had received, and she confirmed those prices when I called. They were supposed to show up on Friday between 1-3, but the service provider, Andy, called at 2-something and said he didn't think he could make it before 4 or 5. He offered to come the next morning instead, so I agreed, and he arrived Sat. morning at 9am as promised. He created an estimate for the job and it was shockingly high ~$1200. (this also included an estimate to clean our microfiber section as well.) I questioned the quote, and he agreed to give us a "deal" and do it for $1040. He took the rugs and said he'd come back after we moved and clean the sectional. During the following week we had some glitches with our move and tried to cancel the service on the sectional. It took many phone calls and I kept getting conflicting answers on how much the refund would be, as our estimate was not itemized (my fault for not insisting on an itemized estimate.) Also, they did not deliver our rugs on the date promised and instead told me the morning they were supposed to be delivered (I took off work for this!) that it would be several more days. We finally got our rugs back, and they did not look particularly clean. Andy had insisted that it was worth paying for all these "extras" because our rugs would come back looking like new. Well, they still had visible dirt/hair on them after the cleaning - however, they did look a little brighter and the fringe looked slightly better I was just happy to get our rugs back at this point and be done with them, so in all fairness, I did not complain to the company at the time we received the rugs. It definitely felt like a bait-and-switch, and I should have just said no at the time of the initial estimate. I cannot in good faith recommend this company. If you decide to use them, you should get an upfront, written, itemized estimate before any work begins.

Cleaned my carpet....it turned out okay. Would not give me a price by phone, said the guys would give me a price when they saw the job. When they got here the main man told the other guy to get the machine and hoses out. (Used profanity to do so.) Finally gave me a price after asking several times. Was disappointed when there was water all over my hardwood floor and not picked up right away...had to completely clean it up myself after their "towel job". A couple of the boards are showing warping. I will never use this company again or recommend it to anyone.

Phone service was very friendly and prompt. Called and made appointment for the very next day. I was attracted to the natural cleaning solution that uses no harsh chemicals or toxins. And I loved that I could schedule vent cleaning AND unholstery cleaning by the same company at the same time! The technician called and asked if he could come earlier than the scheduled appointment which was a refreshing change! He walked around the house to check the number of vents and came up with an estimate quickly before performing any work. I thought the price was a little high, higher than I expected, but this was the first time I had this kind of service completed so I'm not too familiar with the pricing. The work was done by two technicians and they were very thorough. They told us what to expect and gave us good suggestions for future service. I'm overall very satisfied and will use this company when I need to get the carpets cleaned.