About us
Business highlights
50 years of trusted experience
Services we offer
Amenities
Free Estimates
YesAccepted payment methods
Photos of past projects
Reviews
3.56 Reviews
Showing 1-6 of 6 reviews
Karen D.
07/2015
house cleaning
+ -1 moreSee the above notes. Our concern is the management of McMaids. We feel that the management particularly THERESA is arrogant and rude to existing customers. We were totally satisfied with our crew itself most of the time but feel that there were no honost concern when there was a problem. WE WOULD NOT RECOMMEND THIS COMPANY TO ANYONE due to the rude way were were treated by THERESA>
Description of Work: We used McMaids for 5 years and consider ourselves to be model customers. We have never cancelled and have given more than adequate notice when we needed to reschedule. We have been agreeable when the service needed to come earlier or later in the day. We have NO problem most of the time with our crew but have run into a few issues that we wanted resolved. We have always picked up before the crew comes to the hose so they are able to be in and out within about 90 minutes. Our issue is with THERESA the manager for our area. We found her to be very unpleasant and arbitrary of numerous occasions. We were NEVER offered the option of a senior discount in the five years we used the service (My husband is 77 years old) and when there was a price increase mentioning the senior discount were told that we would have to change the day which would have been okay. We called on June 26 immediately after the crew left to report a problem and THERESA was rude. We said we needed a called back from the crew or a visit back that day. She said she would take care of it. Eight days later we called back and talked to whomever answered the phone and said we were waiting for a call back. She assured us she would give the message to Theresa. Today, almost a week after the second call, we received a nasty letter from Theresa saying she cancelled the service after the first call at our request. That is NOT what was said. We said if the problem could not be resolved to our satisfaction, we would be cancelling.
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$134
Doug L.
05/2015
house cleaning
+ -1 moreunknown
Description of Work: 2 hours ( 4 FOLKS ). CLEANED EVERYTHING IN SIGHT.
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Yes, I recommend this pro
$225
Ed C.
11/2013
house cleaning
+ -1 moreI used McMaid Naperville
Description of Work: House cleaning
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Yes, I recommend this pro
Adrienne S.
10/2013
carpet cleaners, house cleaning, upholstery cleaning
+ 1 moreOn a 1 to 10 scale, they did an 8. Considering all the work they had to do I think they did a great job. Especially in my master bedroom. They were prompt and punctual and worked the whole time. They were very professional.
Description of Work: Because I had renovations done on all 3 of my bathrooms they came in and gave me a premium cleaning. They cleaned everything, even the inside of my blinds. There were 4 of them and they were here for several hours.
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Yes, I recommend this pro
$285
Joseph L.
10/2012
house cleaning
+ -1 moreMaids came on time, I told them exactly what I wanted done. Checked on them twice and both time they were diong something not asked to be done. Finally had them call office Their communication skills were bad. Customer service rude so I fired them.
Description of Work: Cleaning of rooms in a house.
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$180
W Michael L.
01/2012
house cleaning
+ -1 moreVery professional initial contact by phone. Very thorough cleaning job by a crew of three or four staff. One is in charge as supervisor.
Description of Work: Bi-monthly house cleaning. Hand wash wood floors. Change sheets. Dust blinds. Complete cleaning of kitchen and bathrooms.
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Yes, I recommend this pro
$112
Contact information
1525 Ogden Ave, Downers Grove, IL 60515
http://www.McMaid.comService hours
Sunday:
ClosedMonday:
9:00 AM - 4:30 PMTuesday:
9:00 AM - 4:30 PMWednesday:
9:00 AM - 4:30 PMThursday:
9:00 AM - 4:30 PMFriday:
9:00 AM - 4:30 PMSaturday:
9:00 AM - 4:30 PMLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning,
Upholstery Cleaning,
Carpet Cleaning,
Dryer Vent Cleaning,
Air Duct Cleaning
FAQ
McMaid West Suburban is currently rated 3.5 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 4:30 PM
Tuesday: 9:00 AM - 4:30 PM
Wednesday: 9:00 AM - 4:30 PM
Thursday: 9:00 AM - 4:30 PM
Friday: 9:00 AM - 4:30 PM
Saturday: 9:00 AM - 4:30 PM
McMaid West Suburban accepts the following forms of payment: Check,MasterCard,Visa
Yes, McMaid West Suburban offers free project estimates.
Yes, McMaid West Suburban offers eco-friendly accreditations.
No, McMaid West Suburban does not offer a senior discount.
No, McMaid West Suburban does not offer emergency services.
No, McMaid West Suburban does not offer warranties.
McMaid West Suburban offers the following services: house cleaning services, weekly house cleaning, bi-weekly house cleaning, monthly house cleaning, move-in/move-out one-time house cleaning, carpet cleaning, upholstery cleaning, air duct cleaning, dryer vent cleaning
Contact information
1525 Ogden Ave, Downers Grove, IL 60515
http://www.McMaid.comService hours
Sunday:
ClosedMonday:
9:00 AM - 4:30 PMTuesday:
9:00 AM - 4:30 PMWednesday:
9:00 AM - 4:30 PMThursday:
9:00 AM - 4:30 PMFriday:
9:00 AM - 4:30 PMSaturday:
9:00 AM - 4:30 PM