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Fire 'n' Ice Heating & Cooling, Inc.

Heating and Air Conditioning, Water Heaters

About us

Family Owned & Operated since 1977 • Residential & Commercial • BBB Accredited Business: A+ Rating • Licensed/Bonded/Insured • Carrier Factory Authorized Dealer • Carrier Presidential Award Winner 2011, 2012 & 2013 • Indoor Air Quality and Healthy Air Expert • Northern American Technician Excellence (NATE) Certified • Repair & Service of all makes & models • 24 Hour Emergency Service • Free Estimates • Warranties & Financing available

Business highlights

48 years of trusted experience
Emergency Services Offered

Services we offer

HVAC Contractor • Air Conditioning Repair, Service, Sales & Installation • Furnace Repair, Service, Sales & Installation • Roof-Top Units • Commercial Refrigeration • Energy Efficient Products • Indoor air quality • Humidifiers • Thermostats • Filters • Sheet Metal & Duct Work • Boilers • UV Lights • Coil Cleaning • Furnace Cleaning • Seasonal Maintenance • Duct Installation • Humidifiers • Leak Detection & Repair • Air Purification Filters & Systems • Heat Pump

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

$10.00

Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.644 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
9%
3
2%
2
5%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.3
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 1-25 of 44 reviews

Darren Q.
06/2018
5.0
heating & air conditioning/hvac
  + -1 more
Thanks again to Fire 'n Ice. Our A/C died overnight and they were able to come out within a few hours this morning. A capacitor died and thankfully they had the part on the truck and it was going again in under 30 minutes. We've been using F&I for almost 4 years now since another local authorized Carrier dealer tried to scam us by causing a problem during a routine cleaning, then refusing to repair it under the Carrier warranty and claiming they had to replace our new A/C unit and upgrade our duct work to fix it. We had F&I come out for a second opinion. They changed a setting and made a couple recommendations to improve airflow and we haven't had a single problem until now. Only downside is that the annual checkups seem a bit higher than average and this service call was $250. Granted it was Saturday afternoon, but $150 to show up and $50 per 15 minutes for a simple repair can add up fast even when the parts are covered under warranty. Will still use again because the technicians have been top notch and appointments handled quickly.
Description of Work: A/C failure

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

DAVID S.
01/2017
4.0
heating & air conditioning/hvac
  + -1 more
It took about an hour to diagnose and fix the blower.
Description of Work: The furnace wouldn't run.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$180

Amanda F.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
Fire and Ice came out to quote the work. Another customer cancelled and they called us to see if we wanted to take advantage of extra discounts due to he cancellation and schedule our work for the next day. The team was prompt and professional. Work was completed by 5pm and we received extra savings for taking the cancelled appointment. They also filed all the rebate paperwork for us. We would highly recommend.
Description of Work: New heating and air system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,700

Paul M.
05/2016
5.0
heating & air conditioning/hvac
  + -1 more
From the initial call to the completion of the installation, this was a very positive experience. When their salesman, Jim first came out, he did a complete analysis of our home. He asked us about concerns we had with our existing system. He spent over an hour and a half at our home. He explained all the different equipment options and their unique benefits. The next day he provided us three detailed proposals for the different options. He helped us decide on the best option based on our concerns with our current system. The best news was their price was competitive with the other bids we received. The other two companies we received proposals from spent at most a 20 minutes at our home. Neither of them performed a detailed analysis of our home like Jim did. The installation was scheduled at a time that was at our convenience. Mike from their office communicated with us to confirm the installation date and time. Their installation team (Kris and Dan) arrived right on time. Since I am retired, I was able to view the entire process. They laid down drop cloths to protect our hardwood floors and carpeting. They answered all of my questions during the installation. They explained the operation of the new system and thermostat at the end of the day. I feel like I received a HVAC crash course as a result. They did an outstanding job. We have had an opportunity to run the heat and the AC. The new system solved all the issues we had with our old system. Their office took care of registering all of the equipment for warranty purposes and provided me the confirmation documentation from Carrier. They also took care of filing all rebate paperwork. We could not be more pleased with this company. This by far was the most positive experience we have ever had with any contractor performing work in our home.
Description of Work: Replaced entire HVAC system in my home. (Furnace, AC unit, coil, humidifier and thermostat)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,300

Chris K.
06/2015
1.0
heating & air conditioning/hvac
  + -1 more
Sold me A/C which we later discovered was already 6 years old unit. When it iced up, Fire N Ice accepted no responsibility even though it was installed less than two years ago. I was told by a service employee that it was probably low on Freon which should be added yearly. Four companies with estimates later all said the same thing: that I was told a lie and the unit should never need Freon added. I also needed to replace a damper which another company quoted me at $475 but FIre N Ice charged me $800 for the other damper three years ago after a $300 service call prior. Over-priced, rude, and flat out untrustworthy.
Description of Work: repaired a damper, than a month later Installed a new damper to replace it, then later a new air conditioner, than came back and adjusted, then consulted on the phone.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$5,000

Darren Q.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
So far, so good. No errors, malfunctions or other issues in over a month now. $30 per 15 minutes after a $90 service call seems a little steep, but the other service wanted almost $10,000 to fix the issues on a nearly new system, so it was very much worth it for a second opinion. The technician Kris seemed to be more familiar with the Carrier system than the techs from the other service as well. I intend to use Fire N Ice for routine maintenance now as well. Thank you!
Description of Work: Resolved malfunction warnings and issues that developed after a routine cleaning by another service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

Heidi M.
08/2014
5.0
heating & air conditioning/hvac
  + -1 more
From initial phone call to job completion these guys did a fantastic job. We have rarely found contractors of any kind that have as much pride in what they do as the crew from Fire N Ice. Kris explained how everything worked. He and DJ are stand-outs. We called on Wednesday and they had Jim Michalek Jr. out the same day to give us an estimate and talk over the differences in the offered equipment. (Carrier). They were out by 7:30 AM the next morning to do the work. Their work was actually better than the original equipment installation done when the house was built. We were very happy to have the work done because we immediately had 90 degree plus, very humid days. The cost will be less after several rebates, they even fill out the rebate forms and send them in! Outstanding!
Description of Work: Replaced a/c and furnace. Also added a new humidifier.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,200

Response from Fire 'n' Ice Heating & Cooling, Inc.
Thank you so much for the positive feedback and noticing the pride we take in our work!

Jose C.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
Tony came out same day we called for service. He was very professional and explained the diagnostics step-by-step. Since our unit had ice build up, we suspected the cost for service was going to be hefty. Tony ran test for leaks and were glad to hear unit just needed refrigerant. After repair was complete, it only took 10 minutes before the condo unit was nice and cool.
Description of Work: A/C repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$344

Linda L.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
OK, fast response. Thank you.
Description of Work: Clean furnace and replace filter.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$163

Brian C.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
The overall experience with Fire 'N' Ice, Inc. was excellent. From the beginning of the process with their sales person (Jim) who came out to look at our existing equipment, to the price we were quoted, to the installation (Kris) of all the new equipment -- we were and are very pleased. Their focus on customer service (starting with the office staff, to the sales person and installer) made the experience even better. We ended up getting even more new sheet metal than what was originally planned with the change out, but they did not waiver from their original quoted price. The installation is very clean and professional looking, and we were amazed with how efficient the one-person installation was. We've now had the new furnace for 2 weeks and we are very happy with its performance and efficiency. We are extremely satisfied with our overall experience with this contractor and definitely recommend them to anyone who is looking for heating & cooling repair or installation.
Description of Work: Installed new furnace and A/C coil

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,364

Allison B.
11/2013
5.0
heating & air conditioning/hvac
  + -1 more
They do a great job and I would highly recommend them.
Description of Work: They come out twice a year to check our HVAC.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Response from Fire 'n' Ice Heating & Cooling, Inc.
Thank you for your positive feedback and recommendation. We appreciate your loyalty to our company and look forward to helping you with all of your HVAC needs in the future! ~Fire 'n' Ice, Inc.

Baalakumar J.
04/2013
4.0
heating & air conditioning/hvac
  + -1 more
Very Good . Pricing was the deal breaker
Description of Work: Their assessment of my home was good . The sales specialist was friendly and shared lot of time and wisdom on each aspect of the furnace. Because of prices , I had to pick another choice .

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert C.
02/2013
5.0
heating & air conditioning/hvac
  + -1 more
Excellent Service A+ - Originally had Fire an Ice do an estimate for a new furnace on 12/16 since my furnace is 20 years old - Provided a competitive estimate that only one other company was willing to match - Wrote down a detailed estimate that fully explained the services performed and warranty included - Person who did the estimate was quick to respond to my phone call and was on time for his appointment In the end I decided to try and squeeze another year out of my furnace, which was a mistake. On 2/4/13 I smelled burning plastic coming from my furnace and my blower motor went out. - I called Fire and Ice @ 7PM on Monday Night and asked if they would honor the estimate which was past 30 days...The DID! - I asked if they could come to my house first thing in the morning to install because my furnace was down...They DID and were early! - Installer was professional and very courteous, explaining the instillation process and answered all of my questions during - Installer fixed an minor issue with my Aprilaire 600 that was not part of the original quote and did not charge me..GREAT SERVICE. - Cleaned up some of the work of the previous company on my drainage, great attention to detail! - The time frame to complete the job was exactly as estimated - I appreciated the fact he explained some of the newer features of my furnace...a lot has changed in 20 years :) - Took the necessary steps to cover floors during the install process and cleaned up after work completed I will admit I do read all the horror stories working with Heating and Cooling companies, and have experienced a few of my own a while back, but given the fact that they were competitively priced, were able to do my job in less than 24 hours of request, were prompt and professional, I have nothing to complain about and was very pleased overall with the level and quality of service delivered. I would highly recommend!
Description of Work: Replace a 20 year old Carrier furnace with a newer model. - Remove existing furnace and haul away - Replace with Carrier model 58StA070-112 Comfort Series single stage - Remove / Reinstall Aprilaire 600

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,900

PAMELA T.
06/2012
2.0
heating & air conditioning/hvac
  + -1 more
Fire N Ice overcharged for work peformed,bait and inflated labor fees.Will never use or recommend.
Description of Work: Had Fire N ICE come out to check a/c.Was told price for recharge was $42.00 per pound.That was okay,however after recharge,technician said system had a small leak.I was skeptical since unit was only 4 years old but since I was told that 4lb.recharge was unusual I gave the go ahead.After a 15-20 minute check tech stated he found a very small leak in condenser fin outside.Now all of a sudden I need a Brand new a/c unit.Repairs can't be made.High efficiency 2 stage unit that has a very high pressure operation showed no discernible bubbles with the techs own leak solution.Nickeled and dimed,for that total price $90.00 was diagnostic fee(hook up the gauges to unit)$150.00additional labor(15-20 min.to wave a leak detector) that didn't register any leakor make any different sounds after the tech turned it on.I would never recommend or suggest to any other user of Angie's List this company.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

$416

J P.
06/2012
3.0
heating & air conditioning/hvac
  + -1 more
The repairman called in and pretty much relayed what was told by manager which was to buy a new furnace. Salesman came out same day, gave me an estimate and said they could start the next day. Called another company to get a quote for comparison. The salesman took one look at the furnace, pushed a reset button and the furnace went on.
Description of Work: My furnace stopped working. Called the company and they had someone out within a few hours. Was basically told that the furnace was old, to replace a coupler, which had to be special ordered, would be expensive. Said not much they could do.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$90

Marion P.
11/2011
5.0
heating & air conditioning/hvac
  + -1 more
It went great. Very easy transaction.
Description of Work: I originally contacted this company last year. When I called this year he was able to update the estimate very quickly. When I first spoke to him last year he was the most informative of all the providers. He explained all my options in detail. He gave me estimates for the cost of multiple furnaces and also the the advantages of each furnace for my house. He did not push the most expensive furnace but explained the best option for me. He was very professional and responded very quickly to each question I had. He followed up on every question I had. I would recommend working with Ray to anyone because of his professionalism.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,800

Mimi A.
11/2011
5.0
heating & air conditioning/hvac
  + -1 more
They were right on time and left the area around the furnace spotless. Excellent service?
Description of Work: The performed an annual service on my furnace, humidifier and air cleaner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$169

Paul L.
11/2011
5.0
heating & air conditioning/hvac
  + -1 more
They were fine. They weren’t good but they weren’t bad.
Description of Work: Fire N Ice Heating & Cooling cleaned and checked our air conditioning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Jacqueline A.
11/2011
5.0
heating & air conditioning/hvac
  + -1 more
We have used them for years for both furnace and air conditioning. Our furnace malfunctioned during the blizzard. They talked us through some options to try to get it started and it worked. When the roads were open they came and diagnossed the problem. Due to the age of the furnace we elected to replace it rather than repair. They explained the options, gave us a range of furnaces to choose between. They arrive when they promise. They are polite. Over several emergency calls they have always been very responsive. The work is well done and they clean up after themselves. I did not comparison shop for price. When I find people I can rely on I use them. I feel I get what I pay for with this company.
Description of Work: Emergency call for furnace malfunction. Diagnosis of problem and replacing of furnace.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Kenneth K.
03/2011
4.0
heating & air conditioning/hvac
  + -1 more
The company was very punctual in returning calls and arriving at our home when they said they would. Their staff is very courteous and concerned. Our outage was during a bad cold snap, so we greatly appreciated the service they provided.
Description of Work: Our furnace's fan stopped working. Over the course of 3 visits (12/3/10, 12/8/10 and 12/20/10) the problem was fixed. On the first visit ($155), the technician told me that we needed a new circuit board, said it would be ordered because it wasn't in stock. He got the fan back up and running by having us leave the thermostat in the "on" instead of "auto" position. On the 2nd visit ($749), the technician installed the circuit board and said that we might need a new blower motor in the near future. Over the course of the next week or so, we had intermittent problems again. Sometimes the blower would stop working but would start working a couple of hours later. We finally were not able to get it started and called the company. On the 3rd visit ($495) the technician installed a new blower motor and that solved the problem. I'm not sure whether we could have saved ourselves $749 by just having had a motor installed on 12/8/10. Other than getting a 2nd opinion you really have no other option but to believe what you're being told. Had they offered to replace the old circuit board to see if it would function properly with the new motor perhaps I might have been happier with the experience. At the time we were just thrilled to have reliable heat and to put it behind us.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,399

Carol T.
05/2010
5.0
heating & air conditioning/hvac
  + -1 more
Fire 'n Ice is our Heating and AC company. Yes, they're a ways away from where we live (30 minutes drive) but we've only had great service from this company. On this call, it was a standard clean-and-service, and the tech noticed that there were some problems with the electrical connection between the condenser and the house. He recommended that we take care of this possibly hazardous safety issue immediately. I found an electrician that afternoon through Angie's List and that issue has been fixed.
Description of Work: Tech serviced the AC condenser; cleaned the coils and topped off the freon.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

GEORGE D.
08/2009
5.0
heating & air conditioning/hvac
  + -1 more
The crew showed up promptly, laid down drop cloths where they would be walking in and out of the house. The crew was very friendly and answered all of my questions thoroughly. Installed a new slab for the outdoor portion of the AC unit, properly placed the suggested distance from the house, as opposed to the prior unit that was less than 6 inches from the house. Fabricated new sheet metal input and output ductwork. Also installed a new Carrier humidifier. The crew thoroughly explained the features and operation of the new unit.
Description of Work: Had new Carrier Furnace/AC/Humidifier installed to replace 23 year old Carrier furnace/AC

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,388

BARBARA L.
04/2009
5.0
heating & air conditioning/hvac
  + -1 more
The boss came out and made everything right with me. He is very nice. I will be using him in the future.
Description of Work: They put in a furnace for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jane Y.
01/2009
5.0
heating & air conditioning/hvac
  + -1 more
They are very good. If I have a problem they are very good about showing up and taking care of it right away. These are people that I keep using.
Description of Work: I use them every year to keep things up. They do the servicing every year.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jim P.
11/2007
1.0
heating & air conditioning/hvac
  + -1 more
After coming out to look at the furnace and tell me that it needed parts and labor, but they did not know the cost, they said that they would get back to me. This was a Saturday, and they got back to me on a Tuesday to say it would cost $700 in parts and labor to fix. I asked for alternatives (like replacing entire furnace) and they said that they would get back to me. A week later, they had not, so I called again. Finally, somebody got back to me and set a meeting up for a week later. In the mean time, I called Affordable Services Heating. They sent a man out for free on a Saturday, he spent 2 hours tearing down the system, proved to me what was wrong (totally different from F&I estimate), gave me a $400 estimate, came and fixed it on Tuesday and the furnace has worked since. I will never go back to F&I again!
Description of Work: Furnace would not start on the first cold day of the year. I called Fire & Ice to come and fix it. They came, moved some wires, blew in a plastic pipe, and said that the furnace would need parts, and would get back to me with an estimate. For this I was charged $90 to show up and $27 for the review and blowing. Nothing was fixed.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$117
    • 1(current)
    • 2

Contact information

2455 Wisconsin Ave., Downers Grove, IL 60515

http://www.firenicehvac.com/

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Water Heaters

FAQ

Fire 'n' Ice Heating & Cooling, Inc. is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: Closed

Fire 'n' Ice Heating & Cooling, Inc. accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Fire 'n' Ice Heating & Cooling, Inc. offers free project estimates.
Yes, Fire 'n' Ice Heating & Cooling, Inc. offers eco-friendly accreditations.
No, Fire 'n' Ice Heating & Cooling, Inc. does not offer a senior discount.
Yes, Fire 'n' Ice Heating & Cooling, Inc. offers emergency services.
Yes, Fire 'n' Ice Heating & Cooling, Inc. offers warranties.
Fire 'n' Ice Heating & Cooling, Inc. offers the following services: HVAC Contractor • Air Conditioning Repair, Service, Sales & Installation • Furnace Repair, Service, Sales & Installation • Roof-Top Units • Commercial Refrigeration • Energy Efficient Products • Indoor air quality • Humidifiers • Thermostats • Filters • Sheet Metal & Duct Work • Boilers • UV Lights • Coil Cleaning • Furnace Cleaning • Seasonal Maintenance • Duct Installation • Humidifiers • Leak Detection & Repair • Air Purification Filters & Systems • Heat Pump

Contact information

2455 Wisconsin Ave., Downers Grove, IL 60515

http://www.firenicehvac.com/

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
Closed