SCHARM FLOOR COVERING

Quality installation

It didn't

It went great! (see above)

They were prompt and professional and did great work. I was debating going with one of the"big box" stores but Scharm's prices were competitive and they had much better quality products. The added bonus was the friendliness and professionalism of the whole team, from the front office to the installers. The installers have been with the company for years and it shows in the great job they did; plus, I felt I could trust them to be in my place when I was gone. I'm so glad I went with Scharm - they have earned their high rating.

It went really well. I did not have any problems.

We've used many contractors during our 3-year long construction process and few rival the responsiveness, quality, timeliness, and care that Scharm Floor Covering provides. They call back right away, respond to emails within a day, come out quickly to provide estimates, and take the time to really get to know the project and what we are looking for. We are very picky customers, with quality design interests, and Scharm has exceeded our expectations. Luanne, who has been our primary contact around proposals, is friendly, quick to respond, and shows a genuine interest and knowledge of each project. Fred, the owner, really knows the tile and floor business and understood our vision, despite it's complexity (and our periodic uncertainty). He also went out of his way on several occasions, just to bring us samples when we were deciding on tiles. Mike, who installed our stone tile, "finger-laced" each small stone around a column so that our cooktop backsplash is now picture worthy. (And each person who came out cleaned up as if they hadn't been there.) Thanks to everyone for your hard work and we look forward to the next project!

Fred the owner was very helpful providing many carpet samples and many trips to my house. The written quote was very clear and spelled out the charges .

They came out and gave me an estimate for the work which was pretty much in line with the email estimate. I scheduled the work. They would have been able to start that week but for my convenience (there's only one bathroom, I scheduled the work a week out). They came on schedule and after tearing out the floor, they said the subfloor was wet from a recent leak but not damaged and did not need to be replaced saving me some money. They put some fans in to dry it and completed the job in three days as planned.

I thought they did an excellent job. There were complications so it cost more than estimated, but they did warn me that there might be complications. They were on time, professional in their work and cleaned up very well.

They showed up on time to do the work. They didn't charge any extra when they found out the job was a little harder then they thought it would be. They cleaned up very well.

I hadn't ever had to buy carpet before, but things went very well overall with just a few snags. The employee's help in the showroom was the best part, once they knew what type/texture of carpet I was looking for, they selected the perfect color from some fabric samples I brought in, on the first try. They let me know that the brand I picked was about to go on sale and suggested I wait until then to place my order. Granted, the cost overall was higher than if I'd gone to one of the heavily-advertised places on TV, but I felt like they really knew what they were doing. The person who measured prior to installation was also able to give me good advice on some other flooring issues I have at home. At installation, there was a delay due to a manufacturing defect; this caused me to miss work twice instead of once but it wasn't their fault. The young guys who installed the carpet were just a bit on the unprofessional side (seemed like they forgot I was within earshot while they were there) but they did a good job. My main complaint during the entire process was that they had limited hours, for the showroom, measuring, and installation (no or limited evenings/weekends). Since I work during business hours, I ended up having to miss work to do everything. But overall, a very good experience and we're really happy with our new carpet.

The job is very professional and is exactly as promised. The first bid I got (which involved tearing out the existing flooring) was for $2,400 which was too high for my old 12x15 foot kitchen. Apparently it is acceptable and to code to have two layers of flooring in the kitchen. The job took one day, a tear-out would have been a two day ordeal. Old-fashioned linoleum is a green product (it's made of linseed oil) that has a wonderful, homey look to it.

This was one of the last steps in updating my kitchen which had started six months earlier. My entire experience with Scharm Flooring was a delight. All the personnel were so pleasant and helpful. The entire floor project went smoothly and with no problems. The work was perfect. I recommend this company for all your flooring needs whether it be carpet, hardwoods, stone or vinyl.

Both the owner who did the quote and the people who did the installation were pleasant to deal with and very competent. My only real complaint is that I wish they had told me a little more about how to maintain the floor and about the installation process. We thought it was going to be a little different than it was.

Called Scharm 9/26 for estimate, Fred came 10/2, Luanne faxed proposal 10/3. Re-stretching scheduled for 10/10. Painters did interior painting 10/9-10/12 and asked if I could change re-stretching to later date. Luanne and Audrey at Scharm worked with Fred to reschedule to 10/13. Rick and Bill, both very skilled and good natured, brought specialized tools and spent 5 hours on 10/13. Did awesome job re-stretching. Ridges eliminated, excess carpet/padding trimmed off. I had no idea this could be done so successfully with older carpet. No damage to baseboards! Carpet cleaner Morry rearranged schedule at short notice for me. He worked 8am-5pm 10/17 with his own steam cleaning equipment. Went over every area twice with special attention to spots and high traffic areas. He helped move furniture, supplied blocks and plastic for under furniture until carpets dried. He was friendly and hard working. Carpets look almost new! Cleaning restored cushion of carpet and removed furniture impressions. Great job!

The company uses subs. Bill was very skilled at his job - the carpet patch was fixed very well and the seam barely shows - wouldn't show but for the slight color difference due to carpet aging. The price was a little bit on the higher side (3 hr minimum was charged), but worth it. Bill had a helper join him, and the two of them completed the job in an hour to hour and a half. It would have been very difficult to do on my own, especially looking at the specialized tools they had which made the job more professional.

(Scharm did the work last December, but I just joined Angie's list, so that's the reason for the delay). Anyway, we are very pleased with the quality of the work and attention to detail. I thought Fred and his staff went out of their way to make sure we were completely satisfied. One thing I liked was that Fred gave me an itemized estimate, so I could see what each component of the job would cost. None of the other companies I contacted seemed willing to do this. I was able to save a few hundred dollars by doing a few things myself like removing the old carpet and vinyl tiles and removing and resetting the baseboard.

THE SCHARM TEAM PERFORMED THE WORK VERY FAST AND HAD LOTS OF SAMPLES IN THEIR SHOWROOM TO CHOOSE FROM. THE JOB LOOKS GREAT! THEY COORDINATED WITH A GENERAL CONTRACTOR AS PART OF A LARGER KITCHEN REMODEL JOB. THE DURASTONE APPEARS TO BE A REALLY NICE NEW TYPE OF FLOORING, AT A PRETTY GOOD PRICE.

THIS IS A LOCAL OUTFIT WHO WILL BEND OVER BACKWARDS TO ACCOMMODATE YOUR NEEDS. INSTALLED AROUND MY MOVING-IN DATE AT NEW HOME, SO THAT IT WOULD BE READY ON MOVING DAY. WILLING TO NEGOTIATE A BIT ON PRICE. ACCOMMODATED THE SELLER'S PICKY SCHEDULE TO DO THE MEASUREMENTS. HAD A VARIETY OF GRADES OF PRODUCT TO CHOOSE FROM (CARPET, TILE AND WOOD FLOORING). GOT ME THE CARPET I WANTED IN FROM THE MILL IN TIME. ACCOMMODATED CHANGES TO THE ORDER WITHOUT COMPLAINT, AND SCHEDULED AROUND ME AND MY WISHES NOT WHAT WAS CONVENIENT FOR THEM. INSTALLERS CLEANED UP AFTER THEMSELVES AND WERE CAREFUL NOT TO DAMAGE FRESH PAINT ON WALLS. CANNOT PRAISE THEM ENOUGH. IF YOU WANT CHEAP, GO WITH A WAREHOUSE STORE AND THE RESULTANT NIGHTMARE OF GETTING IT INSTALLED. IF YOU'RE WILLING TO PAY A LITTLE MORE FOR SERVICE, THIS IS YOUR COMPANY.