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1.03 Reviews
Showing 1-3 of 3 reviews
Brett M.
06/2010
appliance repair
+ -1 moreI contacted All Service Inc. immediately on Friday afternoon to explain this situation to them and ask for recourse to the actions that they took in June 2009. I spoke to Jim Nash and he explained that there was a 90 day warranty on the parts and service and that we were outside of that warranty. I explained to Mr. Nash that the defective service that All Service Inc. provided constituted a breach of warranty. I contested that it constituted an unfair and deceptive business practice ? and a statutory type of fraud ? to attempt to avoid liability for breach of a primary warranty by claiming expiration of the irrelevant extended warranty. Mr. Nash?s response to my assertion was that no repair is guaranteed to last forever. I explained to him that this response was not acceptable and I was looking for specific recourse for their improper and harmful service. He offered to me that they would replace and install the motor for the price of $450 that the technician had quoted to me on Wednesday night, and he would extend the warranty to 1 year. I balked at his offer and told him that I would not like All Service Inc. to provide any more service for my refrigerator because I was not confident in the ability of their company to provide dependable and accurate service. I told him that I expected a full refund for the service they provided in June, and additional money for the damages that their service caused to our refrigerator. He went on to offer to extend the warranty to 2 years and then, ultimately, to 3 years. I asked him if he could provide this quote to me in writing, but he said that he would not. At that point in our conversation, I asked him one more time if he would settle to agree to refund $365, which is the amount that they charged us to fix the refrigerator in June 2009, and I would leave it at that and not expect reimbursement for additional damages that All Services Inc. caused to the appliance. He declined my offer and we ended the conversation.
Description of Work: Our Kenmore side-by-side refrigerator and freezer was purchased from Sears in 2005. The refrigerator and freezer stopped cooling on the evening of Sunday, June 21st, 2009. At that time, we researched repair companies in the yellow pages to find a company that could come to our home and repair our appliance that evening, if possible, before food would spoil. We contacted All Service Inc., and they agreed to come to our house that evening to diagnose and fix the problem. The technician that came out explained that a booster was needed to fix the problem and get the appliance cooling appropriately again. He quoted us the price of $365, explained the fix would include a 90 day warranty, and we accepted the quote. The technician installed the booster that evening and the appliance worked effectively for approximately 11 months. On the evening of Tuesday, May 18th, 2010, the appliance stopped cooling again. I contacted All Service Inc. and spoke to Jim. He agreed to have a technician come out to our house on Wednesday, May 19th, 2010 to diagnose the problem. The technician came to our house on Wednesday evening, checked the refrigerator including trying to put a new booster on the compressor, and informed us ultimately that the compressor was no longer functioning properly and would have to be replaced. He verbally quoted a price to fix the compressor of $450. I told him that we would not like to arrange for this service and the technician left our home. We then arranged to have Sears Home Services come to our home on Friday, May 21st, 2010 to diagnose the problem. A Sears technician came to our home on Friday afternoon and checked the refrigerator. He saw the booster that the All Service Inc. technician had installed in June of 2009 and explained to us that the installation of this booster had caused our compressor to fail, as well as “fried” our cooling coil. The Sears technician explained that the installation of the booster onto the compressor was an inappropriate fix to the problem that we had in June of 2009. The Sears technician explained further that the installation of a booster onto our Kenmore, an electronic refrigerator, as opposed to a mechanical refrigerator will typically ruin the compressor, the cooling coil and potentially the electrical board, since it supplies these units with more power than they are designed to accommodate, and therefore causes them to fail. He went on to explain that the booster – a $25 piece of equipment – can be used to keep a refrigerator cooling temporarily while a part is ordered to fix the underlying problem, but the installation of a booster onto the compressor as a long-term or ultimate fix is an inappropriate fix and grossly negligent on the part of All Service Inc. and the technician that did the work.
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$365
Response from ALL SERVICES CLUB
Scott B.
08/2008
appliance repair, plumbing
+ 0 moreWithout a working garbage disposal and stove top, we needed to get a repair guy in quickly. We made the rookie mistake of picking a company with a larger than average sized ad in the yellow pages. They were able to send a repair guy out same day, which is why I rated them as good in the responsive category. I don't remember the exact amount, but the repairman quoted between $400 and $450 to replace the garbage disposal (motor was fried) and fix the stove. His justification was 3 hours of labor, most of which was to replace the garbage disposal because the new model had to be retrofitted to the sink bowl (didn't fit the mold of the old model). He quoted $250 for the unit. His solution for fixing the stove top was to clean it, which seemed like an unlikely resolution. It took him about 45 minutes to finish the garbage disposal job (not the 3 hours he estimated). I also noticed that he was using the same brand and model as our non-functioning unit. This raised question about the "retrofitting" he said he had to do, which was his justification for the labor expense. Once I noticed he was using the same brand and model, I searched for that unit online (while he was still onsite) and found that I could buy that exact unit online for $80 (shipping included) versus the $250 he was charging. To cap things off, the stove was not working when he left. He insisted that it would work after cleaning it with an industrial stove top cleaner which, of course, needed to sit on the stove overnight. Unsurprisingly, the stove top was not working the next day. The agreement was that he replace the garbage disposal and repair the stove for a fixed amount. Only the garbage was fixed and he wanted to charge the same price, a price which he was making a hefty profit on the unit ($170 more than what I would have paid elsewhere) and a labor rate which was based on 3 hours of work instead of less than 1 hour of actual labor time. We argued about the price for the garbage disposal and he eventually discounted it about $140. He kept saying this is not a good way to do business . He took the words out of my mouth. I called Sears the next day and they sent someone to fix the stove. It needed a replacement part which took 30 seconds to diagnose and 5 minutes to fix.
Description of Work: We had a garbage disposal that was not working and a gas stove that was not lighting. We called All Services Club to repair both.
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$300
NORMA R.
01/2007
roofing
+ -1 moreThey were very responsive and had a technician out to my house the same day as I called. The technician was very nice and completed the work the next day. After about 6 months another skylight began leaking. When I called, the manager denied we were a client. When I spoke to the technician, he remembered me and then when I spoke again to the manager he started, without prompting, denying liability. I asked for them to return, they ignored my calls and, when they made appointments, they straight-out no-showed 4 times. I was never able to get them to come back out. And, not once in the process, did he apologize or accept any responsibility. I reported them to the BBB, which already had 19 complaints against them in the last 3 years, some resolved some not.
Description of Work: We had a leak in a skylight. The Roofer was supposed to repair the flash kits and rubber stuff around each of the 6 skylights. He had said that they weren't installed properly to begin with.
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$900
Contact information
1456 WEDGEWOOD AVE, Des Plaines, IL 60018
Licensing
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Service Categories
Appliance Repair,
Roofing,
Plumbing,
Skylights
FAQ
ALL SERVICES CLUB is currently rated 1 overall out of 5.
No, ALL SERVICES CLUB does not offer free project estimates.
No, ALL SERVICES CLUB does not offer eco-friendly accreditations.
No, ALL SERVICES CLUB does not offer a senior discount.
No, ALL SERVICES CLUB does not offer emergency services.
No, ALL SERVICES CLUB does not offer warranties.
Contact information
1456 WEDGEWOOD AVE, Des Plaines, IL 60018