Creative Cabinets Pro Inc

We first approached Chris White, of Creative Cabinets, in August, stopping by the Danville showroom without an appointment to talk and look around. We then had him come in and give us a rough estimate along with several other companies. From the very beginning, our calls were immediately answered or returned ASAP. The company respected our time, showed up for their appointments and got their bid in very quickly. They were the only company to do so - no small part of our final decision to hire them! We went back in September or early October with more questions for Chris. He always made time for us and patiently answered every question. The computer imaging that accompanied the bid was very helpful and when we talked that second time, Chris amended the image for us. Chris took detailed notes every time we spoke, asking specific questions to make sure he had every detail right. This became very important later as he intervened to ensure that the counter tops were exact in every way. He phoned me when he spotted a discrepancy between the countertop order and his notes. His notes were correct and I was so glad that he had double-checked everything before the order went in! When we placed our order, Chris again sat down and spent a long time with us going over every detail. At times, he advised us against something we wanted and told us the problems that he had had with that particular component from his own experience - very helpful. We always appreciated his advice. At the same time, we had a very particular look that we wanted, something that Chris had never done before. But he was eager to help us achieve it and directed us through every step, working through all the questions and order forms to get what we wanted. He kept us informed of the schedule and checked in with us while we waited for the cabinets to come in. Three weeks after the order, Dave and Junior showed up for the demolition. That was quite a job since there was a partial wall to tear out. It wasn't a load bearing wall but some ceiling beams still needed a little reinforcement once the wall was out, which they were well able to handle. The tear out was a one day job. Over the weekend following, we put a new floor in ourselves, then they were back on Monday to begin creating our new kitchen. We also repaired the ceiling where the wall had been - this was not one of things we had Creative do. The men were always professional, skilled and friendly. It was a pleasure to have them in our home. They kept us well-informed of their schedule and always showed up when they were supposed to. Our construction fell around Thanksgiving which drew it out a bit longer than the average job. It took about 3 weeks to complete everything. After the cabinets were installed, Dave, who was obviously a craftsman, custom made our island, the trim and "skins" for our appliances. He also customized the wall oven cabinet to fit our microwave. We had one major problem during construction (but only one!). The countertop company that Creative Cabinets subcontracted did a terrible job with the counter installation and there were chips, a gouge and a large crack in the counters/back splash. Additionally, the island back splash was not squared and the seams all over were goopy and sloppy. It was a mess. We called Chris that night and he was at our house the next morning. He too was unhappy with the work and had the company return right away to redo it all. We are pleased with the final job they did and pleased with how Creative handled our complaint and insisted their subcontractor do it right. The only shortcoming Creative may have is that they did not seem to have a kitchen design specialist there - someone who could go beyond simple cabinet replacement and work with you to determine the best utilization of every square inch, though to be fair, we never asked for one. If you think you need help with the design aspect, ask them about it in advance, in case you need to get that elsewhere. I would not hesitate to say that that is not a big deal and definitely not a reason to avoid Creative . There is a lot of help online and elsewhere for that. In fact, I did utilize Kraftmaid's website and emailed a question to their online designer, who replied within two days. (I also spent weeks online researching and reading books.) Our new kitchen is beautiful! It is all we hoped it would be. Our old kitchen was too small for us all and frankly too ugly to hang out in. But as soon as the new one was finished, the family began congregating in there, just as we had hoped. Creative Cabinets was honest, skillful and talented, professional, and very competitively priced. They kept us informed every step of the way and were a pleasure to work with. We cannot recommend them more highly.