FLOORING DISCOUNT WAREHOUSE INC

.

We had them to install our laminent flooring and they did a great job, we were very pleased with the outcome.

We had carpet put down in our basement and stairs and love it. All the people in the process from the sales associate to the installers were great and very professional! Would highly recommend this place!

We bought a rather pricey carpet with a supposedly great stain guarantee. Two days after installation, we noticed a red stain (possibly from us, possibly from the installers, possibly in the carpet initially). We called to ask for help and they suggested different ways to try to remove the stain - it slightly helped, but the stain remained. I reminded them of the warranty and they basically pointed us to the manufacturer (Mowhawk). Mowhawk really didn't want to do anything until we had the carpet professionally cleaned - I really don't feel like paying to have a 1 week old capet professionally cleaned. I'm a bit frustrated with both Carpet One and Mowhawk. The stain isn't terrible - but since we know it is there, it catches our eye every time we walk by. Secondly - the installers did a really good job on the carpet seam - they really ensured the seam was not visible and took their time. On the downside - they really banged up the baseboard moulding. Left many bad scratches when doing the installation. The sales person seemed very nice and I think she felt bad - trying to help us as a customer, but also having her boss refusing to deal with the problem.

I bought laminate flooring. Very pleasant no pressure staff. I was thinking about Carpet, but ended up getting laminate flooring. Everything was smooth, except that the flooring didn't arrive at the store on time. It was a miscommunication, led to them offering to deliver it to me! Excellent problem resolution. I'd purchase from them again.

Measurements were way off and price was much higher than the competition. As a result of their mistakes I did not utilize them. They did not give me confidence in their ability to perform the job. Sales crew was very friendly but inexperienced.

We've used them several times in the past. They did good work. We've used them several times in the past and they've put in linoleum floor in the kitchen and they've also put hardwood floors down in the rest of the house. They've put in tiles in both of our bathrooms. So we've used them several times and they do good work. The price is reasonable. I would recommend them. They did not do a very good job on our bathroom floors and the tiles. Other than that, they've been good. We will use their services again in the future.

Ecstatic with the carpet I purchased and service I received from Flooring Discount Warehouse! I went to FDW because I wanted to recarpet the finished lower level of my townhouse as I prepare to put it on the market. I wanted very good quality carpet - not the cheap "builder's carpet" many home-sellers might install. But I also didn't want to spend a fortune. FDW was the perfect provider! My salesperson was Krista. I instantly felt like she completely understood exactly what my objective was and she steered me to three fantastic options in the "warehouse" section of their store where they sell "end rolls" of larger carpet runs. My project involved 1,000 square feet of carpet and there were dozens of choices of end-rolls with sufficient carpet for my project. Krista very wisely recommended a moisture barrier pad for my project because it was being installed on the lower level of my townhouse. Although I have never had a flood or other water damage, I felt like this was a great recommendation and a good selling point for potential buyers. Krista came to my house to measure and work up the estimate. When I went to the store to provide a deposit for the project, Krista showed me the planning sheet she used in determining the amount of carpet I needed and walked me through where pieces of carpet could be used on stairs and in closets to maximize the use and eliminate waste. Two weeks prior to having the carpet installed, I had every square inch of my townhouse painted. I spoke to three painting and three carpeting companies before any work was done and all agreed it was best to do paint first and carpet second. I was worried the carpet installation would result in scuffs, dings or scratches to my freshly painted walls and trim. Krista assured me her installers would be careful - and she was 100% right. Jeremy and Bob were fantastic. I carefully examined all walls and trim and honestly could not find one single scratch or scuff. It's hard to believe! I genuinely appreciated the advice, product, service and professionalism I experienced from FDW. I have had previous nightmare experiences with other carpet companies who had installers who are difficult or impossible to communicate with and who rushed through the job with no regard to the walls they damaged along the way. My experience with FDW was so good that I have recommended them to everyone I talk to, including the realtor I'm working with who said she is frequently asked for referrals of a good carpet sales/installation company. Krista also followed up with a personal phone call to me the day after installation to make sure I was happy. Flooring Discount Warehouse, Krista and Jeremy and Bob will not let you down! I would definitely recommend FDW for anyone looking for an excellent product at a good price and with professional customer service to back it up. Thank you, Krista!

The product and service we received from them was excellent.

I asked for carpet that you could use bleach on in case we had another water problem. I thought we had that but I found from a different carpenter that it wasn't the kind I asked for. The product is good and the surface was top notch, but I didn't get what I thought I was going to get. I really like this place. I would use them again, but I would be more careful to be sure I know what kind of carpet I'm getting and hope I get the kind I asked for.

Bruce Johnson was the sales representative was very knowledgeable. He helped us pick out the carpet that fit us best. The crew that installed the carpet was just fantastic. They went the extra mile during the installation. They moved all the furniture and then cleaned up when they were finished. They took the time to do everything right.

THE DAY AFTER OUR STORE VISIT, THE SALEWOMAN AND HER PARTNER WERE TO VISIT OUR HOME TO TAKE EXACT MEASUREMENTS. THEY ARRIVED VERY LATE BECAUSE THEY LEFT ALL OUR INFORMATION AT THE STORE, INCLUDING OUR PHONE NUMBER-VERY UNPROFESSIONAL. THEY WERE TO CALL US WITH AN ESTIMATE WITHIN THREE DAYS, BUT WE NEVER HEARD FROM THEM AGAIN.