Staats Service Today

Not good do not use for this check-up. The same guy came over at the beginning of the heating season and at the beginning of the air season. Really doesn't do anything just opens up the unit and checks for 10 minutes and leaves. Doesn't even say much about the units condition. Save your money. A complete waste of time. Would not use them for repairing either system since they haven't shown me they care about the service they give. This happened over a year ago and I have since needed service on my air conditioning unit.

The serviceman came at the early end of the time that was scheduled. He was polite and professional. He went to work immediately and wasted no time during the time he was at my home. He did the repairs needed and then checked the machines to be sure they worked properly before he left. The repairman shared with me the info as to the 1 yr guarantee on the parts and 30 days for a return visit if the same problem reoccurs. This is the 2nd time I have used this company and have always been satisfied.

On Friday, July 10th, Staats sent out there technician, Don to look at my A/C unit. Don showed up and I took him downstairs to allow him to see the unit and then outside. He checked the Freon levels and advised me that we were indeed low and that there was a possible leak somewhere. I asked if he could look for a leak and was told that it was to costly due to length of time to look for the leak. He told me that we needed a new unit and that he could put the Freon in and see if it holds. Since the temps were supposed to get bad we allowed him to put the Freon in for an agreed amount of $305.00. When he left the unit was starting to cool, but the within 5 hours our unit was blowing warm area again. On Monday, July 13th, I called a highly recommended company to come out and see what they felt they could do. With this gentleman being in my home for less than 5 minutes and looking at not only my inside unit, but also my outside unit. He told me that it was the shreader (sp) valve and any person that looked at mine would have known it was this valve failing to pop back. He said when he took off the cap it was bubbling. He quickly went to his service truck and within 5 minutes my unit was repaired and the A/C is now working wonderfully. He also advised me that I did not need a new unit. On Tuesday, July 14th, I telephoned Staats and asked for a refund. I was told by there office manager, Beth that they would not grant me a refund because "they don't offer a refund on service work that has been agreed too". I was also told that their service tech, Don looked at the valve and didn't think anything was wrong with it. Looking at it and testing for a leak are two different things. This company in my opinion are horrible and I will never call them again nor recommend them to anyone. I fully believe that they are rip offs.

The people at Staats were polite, efficient and very professional. I most definitely would recommend them to others. Wonderful job, guys!

Staat's did a great job. The owner personally gave me a quote and explained what he recommended and why. I had received quotes from two other companies and Staat's had the best price. They also accommodated my schedule on short notice in order to provide a cool house for a child in foster care. My air conditioner works great now!

Very timely and efficient technician. Friendly staff from beginning to end of service visit.

Installation went as planned. They were very good about making sure the tax credits were handled correctly. They also vacuumed out the air ducts. So far, haven't had any problems with the system. Overall, a good experience and would use them again.

Brad the repairman said the Finish dishwashing tablets was causing the suds and foaming and was the reason the dishwasher would not pump out. Recomended we run a empty dishwasher with a citrus cleaner to help reduce sudsying and clean dishwasher. We did that and our basement flooded while dishwasher was running. I called the emergency number for Staats and the owner Ray answered. Told him of the issue. He asked where i lived, when I told him the location, he said "OH GOD." He then said let me tell you my problem, he was on a call and his cell phone was running down. He did show up at the house and proceeded to tell us how it could not be the dishwasher. He had us run another cycle in the dishwasher to see if leaked again. I had concern since every towel I owned as in the basement and already on the wet floor. Our ceiling tiles were outside soaking wet. I told him I had concerns as he seemed to be here to do nothing but say that the appliance his repairman repaired and said was fine to run was not the cause of the flooding. First Ray was going to stay until the cycle was done running, then said he would repairman back in the morning to look at the dishwasher. 10 minutes later Ray called and said he was not going to send the repairman back. I said you are not going to repair what you were paid to do and clean up my basement? He said no he would send me my $75 back because we had not thanked him for coming out tonight. I am not sure what I was supposed to thank him about as he had done nothing but cause damage to my finished basement and not repair my dishwasher. This does not sound like a business owner to me that is worried about his customer. What a surprise when the dishwasher cycle was finished it was still full of water!!!!!!!!!!!!!!!!!!!!!!!!!! The dishwasher ws easily fixed by a compatent repair service. The main control board needed replaced and that is why there was pumping issues. The repair fixed all issues and we continue to use the same detergent without any issue. Hire the right repairman and all of your problems go away. Let me know if you would like a copy uploaded of the receipt where the dishwasher was repaired.

Our heater was out, wasn't safe to use, and given coming cold weather ... in urgent need of replacement. Searched Angie's list and found 3 high-rated contractors to call for quotes. The owner of Staats came to look at the system and quote us options. I'd already researched the heater and central air unit I wanted, and Staats is an authorized installer / servicer. Their price was competitive with some nice extras and they clearly had a good level of experience. For installation time, the weather was turning and we wanted to get the unit installed as soon as possible. Staats service staff calendar was full, so the owner himself offered to personally install the unit. Sold ! We selected Staats and they came out 2 days later as scheduled to install. They said they'd be here at 8am, arrived at 7:55. Said they'd be done at 6pm installing heater, a-coil, and outside condenser unit - they were done at 5:45. Very buttoned down professional work and left the utility room (where the heater is located) cleaner than they found it. Stepped through the entire system, which has worked absolutely perfect from the first minute. Most important, confident these guys will be around for the entire multi-year OEM warranty period should we ever have a problem. Great to see the same local company my grandparents and parents used over the years, still in business, and doing excellent quality work. Would be the only folks we'd call in the future.

The repairman said we need new icemaker at a cost of over $300.00 installed. He recommended that we not replace it as the refrigerator is over 14 years old. He was very honest about it.

Our Crosley oven needed repair. I scheduled a time between 10-2. A tech showed up at 12:30. He diagnosed the problem being- pilot assy and igniter . These parts were determined to be discontinued. We have a 36' wide stove. He said those were not common any more and would be hard to find. He was there 1/2 hr. He charged me $75 and left. I gave them the Crosley name prior to them coming out. I called customer service and they said they only use select distributors for parts. They said I could find the parts and fix it myself. They said they only had 30' and 40' ovens. The tech said I needed a new oven. He was right and saved me a lot of time and repair. I bought a new oven and I am very happy with the new 36" oven. I wish I had done more research on my oven and parts availability before I called someone. I might have saved $75.

My ice maker went out in my refrigerator they was here when they said they would be on time and they got right to work took all my frozen food out of the way and removed the bad ice maker and replaced it with a new one in just a matter of minutes cleaned up his mess put the food back in the freezer and he was goin in the maters of a few minutes and was goin so I can finish the rest of my day very nice intelligent man who knew just what he was doing

The repairman was very helpful and worked as quickly as possible to determine the problem. He recommended cleaning with vinegar and Lemishine a few times before running another load. Unfortunately, with Bosch making troublesome control boards, there's no guarantee that we won't need services again! The repairman called the next day to see how things were going, a very nice gesture.

They were very good, I would recommend to others for service

Very professional and knowledgeable; explained what needed to be done. I will use STAATS again if needed for all my appliance repair needs.

My front load washer had a door lock failure. I called Staats to for service. Their repair man came three days later, looked at the washer and said he needed to order the part. Three days later he returned and installed the part. It worked for a week, then the same failure code appeared and the washer wouldn't work. The same guy came out but by that time the washer was working again so he wrote it us as not being broken. 31 days after they put in the part it failed again. This time they charged me another service call to fix what they hadn't fixed in the first place. The part was still under warranty. They refused to fix it when it first failed at one week and now I was paying them to fix it again. What a racket but I was stuck because if I called another service place they would also charge me for a new part. I was highly upset. I was more upset when the second part failed again at 35 days. I will never use Staats again. The woman I spoke to on the phone was very rude. She absolutely would not agree to send out the service man out without another service call fee. What a racket they think they can pull. DO NOT TRUST OR USE THEM.

I called and said I needed someone to come out and look at our dishwasher. It's a pretty simple interaction. The price seems pretty expensive.

They are fast, professional and very honest; I have run into some real weirdoes in the heating and air conditioning business. They do good quality work.

They did a great service. The owner personally came and gave us a quote for our heating and air conditioning and took the size, measurements and made sure we got exactly what we needed because we have kids in the home, the whole home filtration was what we needed and he threw that in because his prices came in higher than the other companies but he maxed us and threw that filtration for free. He's very quick to get back to, attentive, great service, great personality and his workers cleaned up after the that so there was nothing left over. They are wiling to listen and I got the best price for the job and did it well and corrected the issues that were encountered.

They were great. They were prompt and courteous. They came on time and I was very pleased with the service.

Arrived on time. Tested the dryer. Said it was in the vent and he couldn't work on that. Gave a recommendation for a company. Charged $75.00 for 10 minute visit.

I was impressed with the repair man. He encouraged me not to repair my oven explaining why it was smarter to purchase a new unit (which we ended up doing). Staats would have made a larger profit had the repair man convinced me to get our existing oven fixed. I feel that he advised what was in my best interest, not simply what would make him the most money. He was happy to answer all of my questions about purchasing a new oven by recommending brands he feels last a long time and have inexpensive replacement parts. I plan on calling Staats if we have issues with appliances in the future.

They came within hours to do the job. There was nothing bad; the guy was efficient when he came in and got everything done. He first came out here and looked at the unit and then ordered a part and then came back with it; he knew exactly what to do. We called other companies and they said it would take a couple of weeks, whereas this guy was here same day. We were melting in the house and they had it up and running in one day.

Everything went smoothely. Parts were ordered and installled within a week on my appliaces.

A very nice gentleman showed up righ on time. Told us we needed a new heating element, told us the price and fixed it. They cleaned up everything just like new. Gave me credt for my Angie's List certificate and left. This will be the company I call from now on for my appliance repair.