M/R Plumbing Mart

Mr. Plumber is located at 14024 Cicero Ave, Crestwood, IL 60445. Small Company. Terrible Customer Service by Staffers Tony & Mark. Never received Customer Service like this before. GOD is my witness, (3) Months went past waiting for them to do replacement of my basement restroom ceiling tile. Small washroom ceiling about 5'x5'. Understanding that things may have gotten a bit busy I called Tony after (3) Months to ask why no one had reached out to me regarding the remodel. At that time during our conversation, Tony provided a price verbally on the phone, which was way over-priced, but I agreed (No written estimate was received yet) and I told Tony "Let's do it", therefore waiting for the written estimate. Tony was the one who looked at the job to price it out in May 2022. I was told by Tony on the phone that they were too busy, but as soon as they could get someone to do this, they would reach out to set up an appointment in a couple of weeks. I asked Tony not to forget about me & Tony PROMISED he would not forget about me this time. I spoke with Mark today, 9/28/22 to advise I had not heard from Tony regarding the remodel. Mark was the nastiest, most hostile person I've spoken to in so long. Mark was very one-sided about me being stood up by Tony with no empathy at all about the situation. No professionalism at all. Very disrespectful telling me Tony wouldn't have made a promise like that to me even though Mark was not involved less long heard what I & Tony's conversation was about. Mark didn't know anything about the remodel or estimate, but he knows exactly what I & Tony's conversation was. GO FIGURE!!!! In other words, as far as I'm concerned, I was a lie to him. Also told me I was wasting his time when I was trying to explain to him that Tony had verbally given me an estimate already. I was only trying to give Mark pertinent information to help him understand what already had taken place and what direction he needed to take with getting this whole fiasco straight mostly so that he wouldn't have to repeat what Tony already had done. Mark placed me on HOLD. I have no clue whom he spoke with but when Mark returned to the phone, his whole attitude changed even more. He indicated he couldn't find the estimate. When I disputed the fact that Tony did make that promise and Tony was supposed to forward me the estimate Mark decided he wanted to be an A-hole and couldn't engage himself professionally to discuss my concerns, offer any explanations as to what happened to the estimate, neglected to even find out why the estimate wasn't forwarded, speak with someone who may have knowledge of the estimate such as Tony himself or try to rectify the situation and move forward with getting me finally scheduled. Instead, Mark's response was to tell me when I'm ready to listen so he can talk to call him. I was appalled because I have every right to be able to discuss erroneous responses, he was providing me. In other words, I should speak when I'm told. I was very pleasant & polite to Mark during our conversation until Mark decided to be extremely dubious with his assumptions of Tony and I conversation and tried to talk over me when in the discussion of the issue. Who is he to make such accusations? He got the wrong one today. Short of telling Mark to stick to the job requested & the whole conversation where the Sun doesn't shine, trying to remain professional in my position I politely (without cussing or name calling) let Mark know that I won't be calling him because I don't want their services any longer. I have no idea and no explanation as to why Mr. Plumbing and these 2 unpleasant and despicable human beings would want to treat a prospective customer such as myself for no reason at all the way they did. Do they think I need to spend my money with them? If they're that busy they won't need it anyway, right? Do they know what they have out here for competition? Big 5-Star Companies waiting for that chance to provide professional, competent, skillful, and trustworthy service to any customers, along with excellent Customer Service you write reviews about. Mr. Plumbing got it all twisted. I already got scheduled with a competitor, and I feel I made the better choice. Who wants a hired Company who don't care about the Customer? I would hate to have them do an unsatisfactory job and call to complaint with Customer Service as I experienced today, I wouldn't be surprised if they would hang up on me. Since Mark & Tony are not aware, they should never judge a book by the cover. You never know who your prospective Customer may be. Not only am I a grown woman and neither am I Tony's or Mark's child to be spoken to as such, but I'm also a Manager for a Fortune 500 Company that handles Customer issues and if I knew I had employees who would represent my Company in such a manner, those individuals would no longer be employed with me. This Company Mr. Plumbing claims to want to venture out into other directions such as electrical, A/C, etc. but they don't have the manpower to handle its customer demands. No one should have to wait over 3 months for a ceiling tile replacement if you had the employees to do the job required. I give credit where credit is due, but this company gets 0 Stars. Be cautious this company is not trustworthy. I did request the admin to speak with owner Bob Smith who was gone for the day. Let's see if he'll respond to my request. It's a small company so you know how that is I'm almost sure he won't respond to my concerns either, he needs the short staff that he has so I don't see him risk losing any of these creeps that will bring his company down by confronting their behavior. I suggest you pay real close attention to the 1, 2, & 3 stars reviews this company is receiving from its customers.

Exceptional Service, Punctual, Excellent Price. This could not have gone any better. Highly recommend. Kevin was professional and thorough. Highly recommend.

Totally on time Very fast repair would hire again

Not good at all, They over charged, 2hrs ($330) of work when only it took him 58 min, He said he needs to clean up and write up the paper work, That dose not take a full hr. And he still couldn't find where the leak is coming from.

It was excellent. They are very prompt, they did a very thorough job, and clean everything that they are doing. I trust them a lot.

I was very satisfied with the professionalism of this company. My plumber arrived promptly as promised, was respectful of my home, and performed excellent work in a timely manner. I realize that my issue was minor, however I have many other issues that will require repair in the future; and will hire this company again.

It went very well. Both items were fixed to our satisfaction and the price was good.

The price was horrible. The price was so high. I was very disappointed. We picked out materials spent a whole day with them and the quote came back two/three times as much as others. It was ridiculous. I would use them for repair work but not for remodeling. It didn't even give you a starting point for negotiation, it was so ridiculous. The estimate was too high.

Perfect. Vendor on time and cleaned up mess. Would recommend.

Fine. Technician had replacement parts and did not have to order, which may have taken a week. He was very professional and explained everything that had to be or could be done.

They were good. On time, did the job, and left. That's all I saw. I don't remember the actual cost. Whatever it was it was reasonable or I wouldn't have paid it.

VERY EXPENSIVE! Many reviewers said they were expensive, but I decided to give them a try and they were way expensive. Tenant said there was low pressure, and it turned out the water supply valve was closed too much, so he turned the knob and opened it. As long as he was there and to get my money's worth, we looked at other fixtures. He tightened a loose faucet and tightened a loose handle. Then he checked out a basement sewer smell. The drain was empty, so he told me to add water. 15 minutes and almost no work and he wanted $275! I questioned this and he said it would have been $60, but he had to go back to the truck for an allen wrench, so then it was $180. When I added the sewer, now it was $275. I said I would not pay that amount because it was out of line with the time spent and work involved. He lowered the bill to $180 and said he would probably get in trouble. I thought $180 was still too high so I called the office. He did agree to refund $80, but I shouldn't have to beg to not be overcharged. I won't use them again, and you better know what you're doing so they don't overcharge you.

In and out very neat . Explain to me what was going on and options in addressing the issue.

It went well, as always you never know what to anticipated. Work done in timely manner, area was protective from water/dirt etc damage. GREAT JOB JEFF!

It was terrible. Their price was actually high and there was no guarantee. They didn't even un-stop my plumbing. After they got in there, then they wanted to charge me $5,000 to dig up my yard. So I called another plumber and then it got unplugged.

He was prompt, rerouted the drain piping to fix a section which flowed up, trapping excess water. Reasonably fast and very professional

went well. Contractor never contacted me when it was time to pm a/c.

They were pretty good. He was pretty efficient. I would tell a friend that they have pretty good service; long term. He was pretty efficient and very professional. One person came out to complete the service. It took him about 40 minutes. They cleaned up after themselves.

I did have them come out and I was very pleased with what they told me and educated me on and all this. I declined to have the 2 or 3 thousand dollars worth of work done. They did perform an estimate and check my situation on another house that we own in Chicago. So they came all the way into Chicago. I was pleased with their prompt attention and service and their appraisal and estimate. I've been involved in a lot of projects and that particular project at the time, and even now, is not on the top 3 or 4 on the list to do. Eventually, I will do something, and for that matter, I might use M/R Plumbing. The way everything was explained to me and the way I understood it, I cam to the conclusion that I could rent some equipment and do some of the work myself. It may take me 10x as long. They are an "A" company. In fact, I was surprised that they were as good as they were and as professional as they were. Even though they were near by, I thought that they were probably okay, or maybe over priced, or maybe just average. But I have a very high regard for them right now.

They're just great! It was flawless, they're very easy to work with.

Art was on time, very customer friendly, completed the repair satisfactorily, and repaired a bathtub leak, and also cleaned up satisfactorily.

They were very thorough. They didn't have the original like we did and suggested another type. It still works to this day.

The clog was dealt with and pipe fixed

Although I have used this company several times before for fairly major work (installing two hot water heaters) and thought to this point that they were very professional it is clear that they are not.

He finished quickly and worked neatly and quietly. Cleaned up and packed up quickly. Finished in less than an hour.