ASAP Contracting & Roofing, LLC

Very poor customer service provided by the ASAP Sales Representative. When the ASAP Sales Representative met with my wife following the storm damage, he stated that while the damage only occured on one slope of the roof, after inspection of the entire roof he was confident that the insurance company would pay to replace the entire roof. The insurance company only agreed to replace the damaged slope. I believe this information ("I can get the insurance company to replace the entire roof") was used to get the ASAP Contracting and Roofing Contract signed by my wife. The Sales Representative did not meet what he had indicated would be the outcome of allowing ASAP to complete the work. ASAP Sale Representative did not respond to emails or phone calls timely. ASAP Sales Representative did not provide a firm date for the repairs until early October. Several requests for a repair date were made verbally (phone calls or messages) and in emails. Storm damage occured in mid-July. Repairs were not completed until mid-October. ASAP Sales Representative was late to several meetings that he set up. ASAP Sales Representative made minor adjustments to the work estimate that he and the Insurance Adjuster had already agreed was adequate for the roof repairs. This tactic resulted in delays in completing the job as the work estimate continued to be resumbitted to the Insurance Adjuster. When I followed up with the Adjuster, he stated that the charges were very minor and that the requested scope of work had already been agreed to with the ASAP Sales Representative when the estimate was originally created. When this information was provided back to the ASAP Sales Representative, he accused the Insurance Adjuster's wife of having violated IL state laws in the past. I surmise this accusation was supposed to smear the reputation of the Insurance Adjuster. In total, the ASAP Sales Representative revised the estimate to pad the estimate with a few hundred dollars, while delaying the work on my roof. The day of the actual work, Sales Representative stated that crew would be at the job site at 1:00 pm. I contacted the Sales Representative at 1:30 pm and asked if the job had been cancelled or postponed again. Sales representative stated that crew would be at job site at 2:00 pm. Crew finally arrived at the job site at 2:30 pm. When the crew started their work, they did not have a ladder long enough to access my roof. I had to lend them my 32' fiberglass ladder to access the roof. The Sales Representative and Job Foreman both stated that the truck/trailer would not leave tire ruts in my lawn. Once the trailer was backed into place, tire ruts had been made. Sales Representative stated that he would get a roller and fix the lawn. Lawn repairs have not been completed to date (now one week after the job was completed.)

Seemed to be fine and first, but the next season I had a leak in the roof. It took two phone calls to get them to come out and look at the roof and repair leak. This year, I have yet another leak and I have once again had to repeatedly call them to get an appointment. I don't feel like I should have to call multiple times just to get someone out. When it was a large job and the whole roof needed replacing, they were very responsive. For little jobs though, I feel like I'm a bill collector chasing down a payment in default.

The contractor was to install a 50 Year Owens Corning Ice Water vapor shield roof, that had to be installed by a Platinum Preferred Contractor, and have an additional warranty. This Contractor did Not install the roof we paid for, he did not send in the warranty we paid for, and the roof was not installed by a qualified Platinum contractor, this contractor used a sub-contractor, and they were all illegal Aliens could hardly speak any English, and installed an inferior roof, and not the roof we paid for, the contractor ASAP was contacted the same day,and was told of the problems, and did nothing, and in fact demanded more money, we filed a Complaint with The BBB the contractor responded 8 weeks later, making claim we had a warranty that would correct the problem, this was another lie, the contractor ASAP Contracting Roofing did Not send in the warranty papers. ASAP Contracting Roofing LLC has lied to us so much, they sold us , what was suppose to be a high quality roof, and gave us a very bad roof job. Also the subcontractor caused damage to our house siding, destroyed our landscaping, and caused damage to our gutters, and windowsill's. I would encourage anyone looking to have a roof and or guttering not to use this Company, they deceived us, by making claims there Owens Corning Platinum Preferred Contractors, and showing us how the roof would be installed, with the ice water vapor, and that its all Guaranteed through Owens Corning, with the additional Warranty. Owens Corning inspected the roof, and indicated the roof was installed improperly, and that there was no additional Warranty sent in by ASAP Contractors Roofers.

Everything was great. Communication was excellent during the process. My rep was there to check on the job and walked around with me when the job was done to make sure I was happy. They actually did a small repair that I didn't even notice because my rep didn't like it.

After signing the contract for the new roof the workmen came within a few days and put on the new roof. After they left we had it inspected and found that the workmen had been smoking while on the roof and there were numerous cigarette butts under the shingles and the shingles were haphazardly put on. Later that day we got a call from Gutter Helmet who was scheduled to replace our gutters stating they couldn't do so because the roofers had nailed the shingles down to the gutters. We called ASAP several times trying to get them out there to fix it so our gutters could be replaced but they never returned the calls so we called someone else and paid them $500 to take the nails out of the gutters. ASAP showed up afterwards and we told them they owed us the $500 which we have never seen. We also told them we weren't happy with the roof and why. They inspected it and said they would return when the weather was warmer to replace the shingles over the back porch. To this day no one has come or returned any of our calls.

USAA insurance and myself does not recommend using them without all details worked out up front but as many problems that came up that appeared to be impossible. They do not do doors at all, they told us yes to seal the deal but never performed it because they would have to subcontract it out and it's not cost effective for them. (BEWARE) We never did recover the additional cost from our insurance and ASAP claim they charge correctly.

I received a phone solicitation call from ASAP Roofing on 6/21/2012 offering a free inspection and estimate for storm damage. I accepted and set the appointment for 6/23/2012. The estimator, Henry Ross, showed up as scheduled and explained what ASAP Roofing could do and that they worked with the insurance company to make sure that all the damage was accounted for. Henry did not give me an actual estimate for the work to be done. I told him we would be getting other estimates and let him know. Henry made a followup call on 7/5/2012 to ask if we had made a decision about who would do the work. Henry was pleasant and courteous both in person and on the phone. After other bids were received, we selected another company to do the work and I called Henry's number on 7/17/2012 and left a message that we had selected someone else.

I was referred to ASAP by a neighbor. They came out and helped me with my repairs from a wind storm we had. They were great. My insurance company didn't originally cover half of my damage. ASAP got them to pay for all of my damage and it took them a few weeks, after I had been struggling for months. If anyone has an insurance company they are having a hard time getting to pay them I would definitely call these guys. My work was scheduled in a timely fashion and professionally handled and installed. Great communication and they showed up when they said they would. Thanks ASAP.