Get matched with top kitchen cabinet refacing pros in Collinsville, IL

"It went well and they were very informative on what was happening. They gave you an option and we went through in different colors. It was a good experience and i will use their service again."

"I had an appt. set up that I couldn’t make an made an attempt to cancel prior. The day of I received a text asking if we were still meeting today. I texted back saying I thought I had canceled but could not meet that day. I received 2 texts back that were not professional, the 2nd text stating I should be more responsible. I waited 2 days and called the guy back (Rick) and discussed the situation. I did ask him if that was an appropriate response he provided and he said probably not. I then hung up. I received more texts back that were not professional so I called again to talk to him. He states he never received a cancellation from me but I did make an attempt at the number I thought was his. I’m not sure what happened and I asked him if he was so desperate for work that he treats all cancellations like this. Rick was really only interested in letting me know how irresponsible I am. That’s his end game. That’s the message he wanted to hammer home to me. He said he wasn’t on his way when he called the day of to confirm so I’m not sure what his issues are but he really likes to play the irresponsible customer angle. I would avoid this business at all costs, you never know what kind of text/call, etc. you will receive, unless you prefer to deal with junior high school behavior. With this type of mindset, you probably don’t want him in your home either."

"It took a while between signing the contract and the start of work, but the end result was worth it. The crew showed up on time, got right to work, and checked with me daily with any questions. It was critical that the project stay on budget and Bill did that. They did a good job of clean-up too!"

"We could not have been more pleased with our experience with Dana King! This is the design / build / remodel firm you are looking for. We felt taken care of throughout the experience from the initial discussions through to the end. Dana and her project managers guided us through the remodel, and the end result incorporated our choices in lighting, paint color, and flooring. We would have no hesitation about working with them again if we decide to do an addition or remodel our kitchen / patio."

"We had our windows replaced by them and we couldn't be happier with the results. The quality of the windows is excellent and the installation went as planned."

"Everything went great. Job completed on time and clear communication and expectations throughout."

"I had a Patio Cover installed by Tim Broughton and his crew back in September 2023. When I was getting estimates I had submitted inquiries through several Patio Cover Manufacturers on-line who in turn notified local installers who contacted me to provide estimates. As these local installers contacted me I did my due diligence and looked at reviews. I decided not to use Suburbia because I had read some poor reviews on the internet. His wife continued calling me to try to schedule a bid and I finally told her I had read some poor reviews. She explained to me that the bad reviews were for a hardscaping company that they had initially worked with and that they were no longer associated with that company. I decided to go ahead and let them give me a bid because the patio cover they were installing was precisely the one I really wanted. Mr Broughton came over within a couple of days, explained everything thoroughly, gave me a decent bid, and was likable. I decided to go with him and his company. He returned with the contract, I gave him a deposit and everything was in motion. The product arrived early and was delivered by a different company and Suburbia started the work early. The work was performed in a timely manner and about two weeks earlier than expected and that is where the professionalism ended. On the day of the install, a Monday, I questioned him about the permits. He told me he hadnâ  t had time to get over there since they started earlier than expected and that he was going to take care of it at the end of the day. Hindsight is 20/20. I should have put a stop to the work immediately but I didnâ  t. The next day they returned and started working again. I asked him about the permit. He said he dropped the paperwork off the day before and would return at lunch to get the permit. Meanwhile, one of the crossbeams was damaged during shipping so they had to order a new one. They completed the cover on the second day, except for the side crossbeam, and said they would return when that came in and finish the job. He asked for the remainder of the money except for approximately 10-15% to be paid when everything was finished. I again questioned him about the permit. He was apologetic, he was so busy he hadnâ  t had time to get back up to the city to pick them up, blah blah blah. When he returned to finish the cover he would have all the paperwork in order. Fast forward about Six weeks. The new crossbeam comes in, he schedules a day to come install it. They arrived early in the morning and had it completed within an hour. He asked for final payment and I asked for the permits. He said he would go get them and return in the afternoon. I told him I would mail a check because I didnâ  t currently have access to my checkbook. He never returned with the permit because he never took care of getting the permit. The work was performed unlawfully and in breach of the contract. It was the companyâ  s responsibility to obtain proper work permits from the city prior to performing the work in accordance with the signed contract and in accordance with the municipality ordinance. Mr. Broughton knowingly and willfully did not get the permits and he knowingly and willfully lied to me on several occasions about the status of the work permits. Mr. Broughton will not respond to my telephone calls or my emails regarding this issue. Now it will be my responsibility to obtain the permits and to also pay the fine for not applying for the permits prior to starting the work. In addition to the breach of contract, the gutters leak. I have told him about this issue and he said he would fix it but he still has not fixed the leaky gutters or responded to my request for the permit and final paperwork. I have been more than patient giving him over six months to make things right and he has not made any effort to do so."

"I could not believe how quickly James contacted me after I submitted my request. He was so polite and understanding. Shawn came out the very next day to do the repair I needed, and what a beautiful job he did! I've been telling my family and friends about how impressed I was with this company. Not only was their work amazing, but their cost to do the work was also very affordable."

"Aaron the owner is very professional and easy to talk to I did not know much of what I wanted but every time I called he answered or texted he would reply immediately. He made it very simple and easy to decide and finished as he agreed upon . Definitely above five star ?? and highly recommend the finished product is stunning."