Ye Olde Chimney Sweep

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STILL CHARGED $50 FOR THE VISIT - DID SHOW US THE BEST WAY TO START A FIRE.

INSPECTED 2 CHIMNEYS AND CLEANED ONE. KNOWLEDGEABLE NICE GUY. WILL HIRE HIM EVERY YEAR.

JIM CALLED ME BACK AND LET ME KNOW HE WAS OUT OF TOWN. OBVIOUSLY, SINCE I HAD NO HOT WATER UNTIL THE PROBLEM WAS RESOLVED, I DIDN'T WANT TO WAIT UNTIL HIS RETURN, BUT I GREATLY APPRECIATED THE CALL BACK SO I COULD FIND SOMEONE ELSE. JIM ALSO WALKED ME THROUGH STEPS I COULD TAKE TO NARROW DOWN THE PROBLEM (BLOCKAGE, DRAFT REVERSAL, OTHER...) AND WHAT TO EXPECT FROM THE CONTRACTOR I DID HIRE. I THOUGHT THAT WAS EXTREMELY NICE OF HIM, GIVEN I WOULDN'T BE USING HIM FOR THE JOB.

THIS COMPANY SHOWED UP ON TIME AND SHOWED US WHAT THEY FOUND. THE CRACK IN THE CHIMNEY WAS NOT A PROBLEM. IT IS JUST A SURFACE CRACK. THEY TOLD US WHAT TO LOOK FOR AND WHAT NOT TO WORRY ABOUT. THEY WERE VERY HELPFUL AND THE CHIMNEY CLEANING WAS DUST FREE.

JIM WAS VERY KNOWLEDGEABLE AND FAMILIAR WITH THE PREFAB FIREBOX IN MY APT. HE GAVE ME GOOD INFORMATION ABOUT MY FIREPLACE AND USING FIREPLACES GENERALLY. THE SAFETY INSPECTION SERVED ITS PURPOSE AND WAS HELPFUL, ALTHOUGH I THOUGHT THE PRICE A BIT HIGH, GIVEN THE AMOUNT OF WORK INVOLVED. OTHER INSPECTORS WILL GET ON THE ROOF AND LOOK OVER THE CHIMNEY, BUT JIM INSISTED HE DIDN'T NEED TO DO THAT.

JIM ARRIVED ON TIME, COMPLETED CLEANING IN SHORT PERIOD OF TIME. HE WAS VERY KNOWLEDGEABLE AND PROFESSIONAL (SO WAS THE STAFF SCHEDULING THE APPOINTMENT). HE EXPLAINED THE PROCESS OF FIRE BUILDING TO MY WIFE, WHICH SHE FOUND VERY INFORMATIVE.

OFFICE MADE THE APPOINTMENT, BUT JIM DUFFY CALLED TO CONFIRM WHAT TYPE OF FIREDOORS NEEDED TO BE INSTALLED. WE HAD GOTTEN AN ESTIMATE OF $1500 TO INSTALL GLASS DOORS ON A STONE FIREPLACE. JIM DID IT FOR $105, PLUS DETERMINED THAT NEITHER OF OUR FIREPLACES NEEDED CLEANING THIS YEAR. HE WAS ON TIME, PROFESSIONAL, AND ACCORDING TO MY HUSBAND, ''WE FOUND A FIREPLACE EXPERT THAT MUST HAVE WORKED FOR NASA, BECAUSE HE SURE DID KNOW WHAT HE WAS TALKING ABOUT.'' HE TOOK THE TIME TO EXPLAIN WHY WE WERE HAVING A ''DRAFTING PROBLEM'' AND HOW TO FIX IT. WE ABSOLUTELY WOULD RECOMMEND HIM TO ANYONE WITH A FIREPLACE.

THEY WERE ABLE TO COME OUT ON VERY SHORT NOTICE (I CALLED IN THE MORNING AND THEY CAME OUT THAT AFTERNOON). THEY CALLED JUST BEFORE TO SAY THEY WERE ON THEIR WAY. THEY WERE PROMPT AND PROFESSIONAL. THE CHIMNEY DIDN'T NEED CLEANING AND THEY EXPLAINED WHAT WAS CAUSING OUR SMOKE PROBLEM. THEY GAVE DETAILED INFORMATION ABOUT DETECTING PROPER AIR FLOW AND STARTING A FIRE. THEY WERE VERY INFORMATIVE AND I FOUND THE INFORMATION EXTREMELY HELPFUL. THEY ALSO DID A SAFETY INSPECTION AND GAVE IMPORTANT INFORMATION ABOUT PREVENTING CARBON MONOXIDE POISONING. I WAS VERY PLEASED WITH THE DEPTH OF THEIR KNOWLEDGE. THEY HAVE A BROCHURE THAT PROVIDES DETAILED INFORMATION ON STARTING A FIRE AND BUYING THE RIGHT KIND OF FIREWOOD. THEY WERE VERY COURTEOUS. WHEN WE DO NEED THE FIREPLACE CLEANED, I WILL DEFINITELY CALL THEM AGAIN.

HE PLANNED TO GET BACK TO ME WITH AN ESTIMATE ON LINING THE CHIMNEY, BUT HE NEVER RETURNED AN ESTIMATE, EVEN AFTER I CALLED TO FOLLOW UP 3 TIMES. AT FIRST I WAS QUITE HAPPY WITH THE SERVICE AND PROFESSIONALISM, BUT COULDN'T BELIEVE THAT HE NEVER GOT BACK WITH THE ESTIMATE.

JIM WAS PUNCTUAL, VERY POLITE, REASONABLY PRICED, AND MOST IMPORTANT - KNOWLEDGEABLE AND HONEST!!!

PROMPTLY RETURNED PHONE CALL AND SET UP APPOINTMENT. ARRIVED ON TIME, ASKED PERTINENT QUESTIONS, DID NOT TRY TO SELL A CLEANING (STATED IT WASN'T NEEDED AT PRESENT), OFFERED ADVICE ON CHIMNEY MAINTENANCE AND PROPER FIREPLACE OPERATION, AND THEY WERE REASONABLY PRICED.

THEY INSPECTED THE CHIMNEY, BUT TOLD US THAT IT DID NOT NEED CLEANING AT THIS TIME. WE HAVE A REALLY SMALL FIREBOX, AND THEY OFFERED SUGGESTIONS TO HELP US USE IT MORE EFFICIENTLY.

WE GOT A FULL LESSON IN HOW TO START A PROPER FIRE AND NOTHING WAS WRONG WITH OUR FIREPLACE. THE VISIT WAS $65.

HE CAME BY A FEW DAYS PRIOR TO THE CLEANING APPOINTMENT TO EVALUATE THE WORK THAT NEEDED TO BE DONE AND TALK WITH US ABOUT ANY PROBLEMS OR SITUATIONS THAT WE HAD NOTICE. THE DAY HE CAME TO DO THE CLEANING, HE REVIEWED WITH US WHAT WAS DONE, AND EDUCATED US ON SOME FINER ASPECTS OF USING THE FIREPLACE. HE LEFT THE PLACE VERY CLEAN. YOU WOULD HAVE NEVER KNOWN HE HAD BEEN THERE!

EXTREMELY SATISFIED WITH HIS PROFESSIONALISM AND WORK. WILL USE AGAIN AND AGAIN.

THE FIREPLACE WAS NOT ONLY INSPECTED BUT HONESTLY APPRAISED AS NOT NEEDING A CLEANING. IN ADDITION, I WAS GIVEN MUCH INFORMATION AND ADVICE ON WORKING OUR FIREPLACE AND THE OPTIONS OF GAS AND WOODBURNING WITH OUR DEVICE.

YE OLDE CHIMNEY SWEEPS DID NOT CALL BACK ALTHOUGH I'VE LEFT TWO MESSAGES. HOW CAN YOU MAINTAIN A BUSINESS IF YOU DON'T RETURN YOUR POTENTIAL CUSTOMERS' CALLS?

DIDN'T TRY AND OVERSELL. ONE FIREPLACE DIDN'T NEED TO BE CLEANED, ANOTHER WAS 'ON THE CUSP'. HE LEFT THE AREA AROUND THE FIREPLACE CLEAN. HE ALSO TURNED THE GAS LINE TO A SAFER POSITION AND PROVIDED GOOD INFORMATION ABOUT BUILDING A FIRE AND CLEANING AND MAINTAINING THE FIREPLACE AND CHIMNEY.

AFTER THE JOB WAS COMPLETE THEY CHECKED ALL THE WORK.

I HAVE HAD A FIREPLACE FOR YEARS, BUT I LEARNED THINGS I HAD NEVER KNOWN BEFORE. JIM WAS PUNCTUAL, PROFESSIONAL, AND VERY HONEST.

I HAD ASKED HIM ABOUT SOME ADDITIONAL WORK THAT MIGHT NEED TO BE DONE. HE GAVE A VERY HONEST ASSESMENT THAT THE ADDITIONAL WORK DID NOT NEED TO BE DONE AND NOT WORTH THE COST INVOLVED. HE GAVE EXCELLENT GUIDANCE ON THE APPORIATE USE OF THE FIREPLACE.

I SCHEDULED AN APPOINTMENT THEY NEVER SHOWED UP OR CALLED ME!!

HE CERTAINLY KNEW HIS BUSINESS. HE WAS HONEST AND DID THE PROMPTLY AND ACCURATELY.

WE CALLED AND MADE AN APPOINTMENT FOR THE FOLLOWING WEEK BETWEEN 9 AND 11AM. AT 11AM ON THE DAY OF THE APPOINTMENT, WE CALLED TO FIND OUT IF HE WAS IN ROUTE. WE WERE TOLD (BY THE SAME WOMAN WHO MADE THE APPOINTMENT)THAT THERE WAS NO RECORD OF OUR APPOINTMENT, SO NO ONE WAS COMING.