THE WINDOW GUYS

Good price. Professional install very happy with my new windows. Chicago Window Guys has it down to a science.

They were professional and they completed on time in a timely manner. They did pretty good cleanup. The price was okay.

Joe G came out to provide us with an estimate and I found him to be a fast talking, swindling salesman. He kept telling us how expensive everything was. He would show us doors and when I would ask for prices, he would huff and then show them to us like it was a problem. Then he proceeds to write all kinds of numbers down with a variety of different estimates so by the time he was done, we had no idea what he was referring to. He even offered us a wholesale price if I would sign right then. I told him that we were getting other estimates as well and he was a bit pushy after that. We decided against using them.

The job did not go well at all; however, the sales people were very professional. They explained as much as I wanted to know and sold me what I asked for. The major problem with this company is the installers. The first day they showed up hours late at 4:PM+ on a Saturday. They put in 5 of the six windows and then said it was too late and asked if they could store the rest of the windows in my garage. I said no for fear that one would get broken before they came back to install. One of the five windows that they did install that day was supposed to be frosted, but it wasn't. I caught the mistake after they had installed a clear window over my tub. They decided to leave the new clear window in until the frosted one came, which was fine by me. When they were leaving on that first day the foreman said they had cleaned everything up and were leaving. I looked outside and saw several pieces of trash in my front garden, trash from the install. I pointed it out and the foreman looked embarrassed, picked it up and then left. After a week I still had not received a call from the company so I called them. The woman I spoke to said it was my fault that they messed up the window order because I had added a second bathroom window to my order the day after the salesman had been at my house. I reminded her that I had been very specific about which window was supposed to be frosted and which one not, but still she insisted that it was my fault. Ok...whatever. I didn't care whose fault it was, I just wanted the right windows in each of my bathrooms. Chalk that up to a lack of professionalism. The second time the installers came they brought a "frosted" window, but one of the panes was broken, so they just installed the pane that wasn't broken. They also installed the other clear bathroom window, the garden window, and the patio door. I walked outside to see how the garden window install was going. The installer was fitting a piece of white plastic around the old, dryrotted supports that used to hold up the old garden window under the new window!! I asked the guy what he was doing and he said that it would be fine like that because of the plastic surrounding the wood. I told the guy that I had paid for a new window and I wanted a complete new window, supports and all. He obliged and rebuilt the supports with new pressure treated wood. Thank goodness I went out to check! On the inside of the kitcken, where the garden window is located, they took a face plate off a switch pannel that is partially hidden under the moulding around the window. When they were done, they put the moulding back on without the face plate (and left). I had to get a friend to fix it. They also completely destroyed the drywall above the window to the point where professional painters couldn't even fix it properly and now, evan after being puttied, sneded, and painted, it still looks lumpy. Finally, the quality of the windows. Not good. I bought windows that passed the EPA standards. But there are pieces of plastic dangling off them missing pieces of felt in them. And when the installers chiseled out the holes to put them in, I think they may have made the holes too big and then not completely backfilled with adhesive, because I can feel air pushing through them on windy days. Oh, and my frosteed bathroom window is not frosted. It is tempered glass that has a slight wavy mottled pattern to it. If you stand in front of it, anyone on the outside can see everything. Not good for the window over the tub.

THEY INSTALLED THE WINDOWS WITHOUT PUTTING THE RIGHT AMOUNT INSULATION AROUND THE FRAMING. I HAVE LARGE AMOUNTS OF COLD AIR THAT IS COMING IN THIS WINTER. ALSO THEY WERE TO REPLACE A DAMAGED WINDOW ON DEC 23. NOTHING HAS BEEN DONE. JAMES SCHREIBER 1116 E. MINER ARLINGTON HEIGHTS IL 60004 847-394-3918

I AM STILL WAITING FOR A WINDOW TO BE REPLACE. THE GLASS WAS DAMAGED. IT IS NOW OVER 60 DAYS AND I HAVE HAD NO SERVICE.

BAD.

It went pretty well. It was a little high pressure because the salesmen was going to give us a special only that day, and he pushed us more than we had wanted to be pushed, and he took a long time to sell us the windows. It will be good to have new windows though for our home though for the winter.

Rep. arrived on time, but when I found out that it would take 6 weeks for delivery we told him there is no point going thru the 90 min presentation that he is required to deliver before he could provide us a quote. Company requires the 90 min. presentation for windows and another 60 min presentation for entry doors. I don't have that kind of time to get a quote from a company. The company also refused to come and provide a quote unless both my wife and I could sit down together and listen to the 90 min presentation to get the quote. My time and my wife's time are limited. If a company can't sell it's product in 15-30 min it must not have much faith in its quality or they need to find someone to revise their sales pitch. The six week delivery time is what broke this sale.

Their sales staff was top notch.

After signing and agreeing on our replacement windows and door, subsequent appointments for measuring and the installation occurred as scheduled and agreed upon. They were punctual and readily answered our questions. They completed the entire job in just one day. The two man crew that showed up early in the morning worked very hard. They were careful to use carpet runners throughout the whole house and cleaned up well at the end of a long day.

I used them initially and the work and product was great but the service was horrible. They gave me a discount for my next purchase and I went ahead and used them again since they seemed to want to ensure that my second experience would be better. It was awesome. They had assigned one person to work with me for the whole experience. She was great. The installers were totally on the ball and did everything I asked of them. They did a great job. After having a horrible first experience, I felt much better the second time as the product AND the service was great.

Office operations are a disaster. Salesman stated that the company would handle all interaction with the association, but the installation was cancelled because The Window Guys were waiting for me (but didn't tell me until leaving a message notifying me of the cancellation). Office staff ranged from downright rude to merely incompetent. Finally found one manager who was neither. Windows are good and the price OK, but not good enough to recommend this company in a very competitive market. Of the 3 man installation crew, only one spoke English and not all that well. Three windows were damaged. One will have to be completely replaced. Scheduling has not been a whole lot better on the follow-up.

The salesmen's presentation was good and professional. The installation was also professional, but their follow up was terrible. Two windows were supposed to be frosted, but they brought the wrong ones. Several weeks later they came back with the wrong size and screens. The whole process took almost three months.

The sales presentation was very pressured. The sales person asked what the price would have to be, to leave with a signed contract. The installation went well, but the smell in the house was awful and we had a small baby. When I called, they said that there was nothing they could do. They did not want to come out and inspect. When I called 3 weeks later, the story was the same. They said to just open some windows (in Feb) and maybe it would go away. When I called 2 years later, to see if they could re-caulk one of the windows, that has cracks they said no, only the actual window had a lifetime warranty, not anything dealing with the installation. Customer service is, so poor. Good luck getting any response, after they cash your check.

They used bare wood for the quarter round around the window and told me, that I was responsible for painting, they expected me to paint maintenance free window and the reason I bought the windows, was for no maintenance. One of the workers was very professional, but one was not, when I had them come back, for a minor adjustment.

The work was done quickly, professionally, no mess was left when completed, and they are beautiful. The overall experience was a good one. We had no idea what to expect. The installers, the seller, and the supervisor were very professional. The work was completed quickly, and we are very satisfied.

Called for an estimate; salesman arrived as scheduled and gave presentation and recommendations; offered a very significant discount if we signed a contract that day; decided to take a chance and signed. An installer came to do measurements several weeks later; he was informative and made several changes; he identified that we needed a special type window for several windows in the second house. Fabrication took about 2 months. We then had difficulty scheduling installation because of our need to be away. When the day arrived, we were told installation could not take place because several special order windows were not available; not happy, but this was in December and not a good time for installation. Installation occurred in April. We were amazed and pleased with the skill, promptness and work ethic of the installation crew. I think all came from Poland. Installation at both houses went well. One and one half months after installation, I am still pleased with the window quality.

The quality of the product is great but the quality of the service was terrible. Many small mistakes were made that contributed to overall delays, misinformation, and poor service. Our sales person lied to us and the company was unwilling to back up his promises after he left. I submitted a 6 page detailed letter to the company president explaining all of the mistakes made and what I got in return was a $500 discount on my next purchase. Nothing was done to rectify the errors made for this purchase. We had two sets of workmen come out. The first was fantastic. The second did good work but smashed up about $1000 dollars worth of bushes in our front yard with their ladder since the home office did not relay to them to bring the proper equipment. Fortunately, the windows are great but the service was not.

I WAS VERY PLEASED WITH THE PERFORMANCE AND THE PRICE. THE SERVICE WAS EXCELLENT, THEY ARRIVED ON TIME AND COMPLETED THE JOB ON TIME. MY NEIGHBORS COMMENTED THAT OUR WINDOWS ARE BEAUTIFUL.