THE LEATHER SOLUTION

Description of Work: Have a very expensive couch and love seat that need complete restoration and repair.

Description of Work: Eliminate scratches on our leather furniture. We have 5 cats with their rear claws.

Description of Work: After searching for a leather chair for my husband (third year anniversary gift), I accepted I could not get anything extraordinary for my $1000 budget. I turned to Craig's list and found a leather chair in "excellent" condition. I loved the shape, and the chair originally sold for up to $3000. The seller had it priced at $399. I went to the seller's home and saw a blue chair - despite poor lighting making it appear brown in the picture on Craig's List. It was not in excellent condition, quite distressed and worn, but I liked the idea of getting a $3000 chair for $399 (it was well made, with down stuffing, castors and wood framing). I almost passed it up, but thought that with the extra $600, perhaps I could get it dyed. I had several estimates, including one from The Leather Solutions. When TLS sent me a repair quote, I admitted that it was getting to the top of my budget and I still wanted it colored (I only had $600 left). There was a lot of email communication, and after a few emails back and forth, they offered the job with a significant discount if I could get the chair to them right away. (They made it so I could fit it in my anniversary budget!) Since I was now at the top of my budget, I asked if I could drop-off and pick-up the chair to avoid the delivery fee. While they said I could do this, they included waiving that fee as well if I was able to do the job right away! Someone picked up my chair and the deposit. I emailed pictures of chairs with a color range I was hoping to obtain for the blue leather chair. They gave me a two week timeline, and said they would do their best to get it done by our anniversary. After a week, I checked in and received immediate communication that everything was on track, but that it might not be done until a few days after our anniversary. It was an apologetic email, explaining that they did not want to disappoint. I was hardly upset; I would much rather have the chair results perfect, as well! A few days later, I had an email asking to confirm our anniversary date. The next day (two days before our anniversary), I had an email from Rachel with “good news.” Of course, I assumed that the chair coloring process was complete, and that I would receive the chair in time for our anniversary. Instead, she communicated that the original leather was very dry and that they reupholstered the entire chair for me with overstock leather (maintaining the original tags), AND they could deliver it the day before our anniversary! They worked over the weekend in order to get the chair done for our anniversary! I was not available during the original time they asked to deliver, but they still made it happen by rerouting their delivery person so he could drop it off later when I would be home.

Description of Work: I first called this company four days ago; also emailed. Not even the courtesy of a response.

Description of Work: Repaired some scratches on 2 leather couches.

Description of Work: The Leather Solution came out to clean, condition and put the color back into our leather couch and ottoman. The two man crew did a great job. We knew of The Leather Solution because we used their services in Cleveland Ohio. With everything in Chicago, the service costs more then it did in Cleveland, but the expense was worth it. We have a boxer dog that scratches the cough throughout the year and The Leather Solution is able to make the couch look brand new. I would highly recommend The Leather Solution.

Description of Work: Rep did a very nice, on-the-spot repair of a small hole in the leather loveseat.

Description of Work: They cleaned a four by eight inch spot on my couch. They used a degreaser then used a vibrating machine to work out the spot.