The Appliance King

THEY WERE FANTASTIC. CAME OUT SAME DAY. RELIABLE AND EFFICIENT. TOLD ME THE REFRIGERATOR WOULDNT LAST MUCH LONGER AND WOULDNT PUT A LOT OF MONEY INTO REPAIRS. THEY WERE RIGHT! THEY FIXED IT UP JUST ENOUGH TO GET ME THROUGH THE HOLIDAYS AND I REPLACED IT SHORTLY AFTER THAT.

OUR DISHWASHER WOULD TURN ON WHEN THE DOOR WAS CLOSED, BUT NO WATER CAME INTO THE UNIT. THE TECHNICIAN DIAGNOSED THE PROBLEM AND GAVE SUGGESTIONS FOR EITHER REPLACEMENT OR REPAIR. WE CHOSE REPAIR, THE FAULTY CHIP WAS ORDERED AND INSTALLED IN A LATER VISIT, ALTHOUGH WE PLAYED PHONE TAG FOR A FEW DAYS BEFORE THE SECOND VISIT DUE TO A MISCOMMUNICATION. THE REPRESENTATIVES ON THE PHONE AND IN PERSON WERE POLITE AND ACCOMMODATING, AND THE TECHNICIAN EVEN GAVE US GREAT TIPS TO HELP MAINTAIN OUR APPLIANCES. WE WILL BE USING APPLIANCE KING AGAIN WHEN NEEDED.

GOOD EXPERIENCE OVERALL, ALTHOUGH NOT EXEMPT FROM THE SMALL FRUSTRATIONS OF SETTING UP APPOINTMENTS, ETC.

OUR DOWNSTAIRS (SECONDARY), 16 YEAR OLD, WHIRLPOOL TOP/BOTTOM REFRIGERATOR/FREEZER STOPPED COOLING. I CALLED ON A WEDNESDAY MORNING AND WAS PLEASED TO GET A LIVE PERSON WHO WAS ABLE TO SCHEDULE AN APPOINTMENT THE FOLLOWING DAY WITH A 10AM-12PM TIME WINDOW. SHE DID TRY TO SCHEDULE A SAME DAY APPOINTMENT BUT THEY WERE BOOKED. THE TECHNICIAN ARRIVED ON TIME (AT 11AM) AND WAS VERY PROFESSIONAL AND COURTEOUS. HE DIAGNOSED THE PROBLEM WITHIN 15 SECONDS (FAULTY DEFROSTER SENSOR) AND HAD THE PART IN STOCK (IN HIS TRUCK). THE ENTIRE JOB TOOK LESS THAN 15 MINUTES. THE $119 WAS NET OF THE $20 ANGIE'S LIST DISCOUNT. I WOULD HIGHLY RECOMMEND THE APPLIANCE KING AND WOULD DEFINITELY USE THEM AGAIN.

CHRIS ARRIVED ON TIME. FIXED THE MICROWAVE IN A SPLIT SECOND. VERY PROFESSIONAL. I WOULD DEFINITELY USE THEM AGAIN.

CHRIS WAS GREAT--HE WAS AT THE HOUSE WITHIN AN HOUR OF MY CALLING. HE WAS POLITE, PERSONABLE. EVEN THOUGH HE HAD BAD NEWS TO TELL ME ABOUT THE FREEZER (I.E. IT NEEDED REPLACEMENT), HE DID SO VERY NICELY. HE ALSO TOOK THE TIME TO EXPLAIN HOW THE PROBLEM PROBABLY OCCURRED. THE LADY WHO ANSWERED THE PHONE WAS GREAT, TOO--PERSONABLE AND VERY HELPFUL. I WOULD TOTALLY USE THE COMPANY AGAIN!

EXTREMELY FRIENDLY AND PROFESSIONAL ON THE TELEPHONE. A PLEASURE TO WORK WITH.

THE MAN ON THE JOB SUCCESSFULLY FIXED THE BURNERS. HE DID ARRIVE OUTSIDE OF THE TIME WINDOW THAT WAS GIVEN TO ME AND I HAD TO CALL THE OFFICE TO FIND OUT IF THEY WERE STILL COMING. THEY TOLD ME THAT THEY HAD NO WORD OF A PROBLEM. THE SERVICE MAN CALLED A HALF HOUR LATER TO TELL ME HE THAT HE WAS RUNNING LATE AND TOLD ME TO BE PATIENT.

VERY NICE COMPANY TO DO BUSINESS WITH. HE CAME ON TIME. HE WAS GREAT, WE HAD A GOOD EXPERIENCE WITH HIM. HE WAS THOROUGH AND HONEST WITH ME. I WOULD RECOMMEND HIM.

I CALLED BECAUSE MY SIDE-BY-SIDE REFRIGERATOR WAS WARM TO THE TOUCH. THE LADY WHO ANSWERED THE PHONE WAS VERY HELPFUL. SHE FIRST SCHEDULED A TENTATIVE APPOINTMENT FOR ME, BUT SAID SHE WOULD SPEAK WITH THE SERVICE FELLOW. SHE CALLED BACK 10 MINUTES LATER TO SAY, ALTHOUGH SHE HADN'T SPOKEN WITH HIM, SHE DID EXAMINE A 'FRIDGE' IN THE SHOWROOM AND IT, TOO, WAS WARM. ANOTHER SALESPERSON ALSO CONFIRMED THAT DURING HOT WEATHER, THE 'FRIDGE HAS TO WORK EXTRA HARD AND THEREFORE GENERATES MORE HEAT. WE CANCELLED THE SERVICE CALL AND MY 'FRIDGE HAS BEEN FINE. I CERTAINLY APPRECIATE THE HELP AND THE RESPONSE TO MY CALL WAS OVERWHELMINGLY GENEROUS. I WOULD DEFINITELY CALL THEM AGAIN, EVEN IF I HAD TO PAY. I TOLD THEM I WOULD BE GIVING THEM AN A+++ ON ANGIE'S LIST.

STEVE WAS ON TIME. EXPLAINED WHAT NEEDED TO BE DONE. ADVISED IT'S A GOOD MACHINE WITH MANY MORE YEARS OF SERVICE. PRICE VERY REASONABLE. APPRECIATED SATURDAY SERVICE. HE HAD NECESSARY PARTS IN VAN - SO REPAIRED ON THE SPOT.

TECH CAME OUT TO DIAGNOSE PROBLEM AND ORDERED PART. HE CAME BACK LESS THAN A WEEK LATER TO INSTALL THE PART. WHILE HE WAS HERE, HE SHOWED ME HOW TO CHANGE THE LIGHT BULBS IN MY STOVE. HE ONLY CHARGED ME ONCE, WHEN THE JOB WAS COMPLETED. I WILL CERTAINLY USE THIS COMPANY AGAIN. GREAT!

WHEN I CALLED TO REQUEST SERVICE, SPOKE TO A REAL PERSON IMMEDIATELY (UNUSUAL AND NICE). AT THE SCHEDULED TIME, I WAS CALLED AND ASKED IF RE-SCHEDULING WAS POSSIBLE, SO THAT THE REPAIRMAN COULD HANDLE AN EMERGENCY. I AGREED. THE REPAIRMAN THEN SHOWED UP AT THE NEW TIME PROMPTLY. HE WAS PLEASANT, EFFICIENT, AND HE EXPLAINED EVERYTHING TO ME VERY CLEARLY. EXCELLENT SERVICE, I STRONGLY RECOMMEND. THE ANGIE'S LIST DISCOUNT PRETTY MUCH PAID FOR THE DISHWASHER WORK, SO THIS WAS ANOTHER BONUS.

VERY KNOWLEDGEABLE, TRUSTWORTHY AND FRIENDLY. APPLIANCE KING IS A RESPECTABLE FAMILY OWNED BUSINESS THAT I WOULD RECOMMEND TO ANYONE.

HE CAME LATE ON A SATURDAY, NOT HIS USUAL TIME. VERY PROFESSIONAL AND VERY QUICK. IN AND OUT IN 10 MINUTES.

THE PEOPLE FROM APPLIANCE KING WERE FABULOUS. WHILE ANOTHER COMPANY HAD COME AND GONE WITHOUT FIXING THE PROBLEM, BECAUSE OUR STOVE WAS TOO DIFFICULT TO MOVE, APPLIANCE KING CAME IN AND FIXED IT WITHIN TEN MINUTES WITH NO FUSS OR MESS. THEY WERE EXTREMELY POLITE, FRIENDLY AND GAVE US FREE ADVICE ABOUT ORDERING A NEW PART FOR OUR REFRIGERATOR THE CHEAPEST WAY. IN THE FUTURE, I WILL ALWAYS USE APPLIANCE KING FOR MY REPAIRS.

THE OFFICE STAFF IS VERY HELPFUL AND NICE. SERVICE IS PROMPT. THERE WAS SOME CONFUSION AS TO THE INSTALLATION DATE AND I WAS NOT CONTACTED IN ADVANCE. THE INSTALLATION WAS SLIGHTLY OFF AND NOW RUBS AGAINST A CABINET DRAWER.

I WAS IMPRESSED WITH THE SKILL OF THE REPAIRMAN. HE DID ONLY WHAT WAS NECESSARY AND DID THE REPAIR THOROUGHLY. HE LET US KNOW WHAT HE WAS DOING AND WHY, SO WE ARE NOW A LITTLE BETTER INFORMED ABOUT THE APPLIANCE. HE WAS WILLING TO COME OUT AND DO THE WORK ON RELATIVELY SHORT NOTICE AND PERFORM THE REPAIR AT A TIME THAT WAS CONVENIENT TO MY WIFE AND ME. IN ADDITION, HE LEFT THE REPAIR LOCATION IN A VERY NEAT CONDITION.

THE WORK WAS DONE QUICKLY, AT A REASONABLE PRICE. I WOULD DEFINITELY USE THEM AGAIN.

HE SAID THAT GE DISHWASHERS OFTEN LEAK AROUND THE PUMP SEAL WHICH IS WHAT WAS HAPPENING WITH OURS. THE MOTOR AND PUMP WOULD HAVE TO BE REPLACED FOR APPROX. $260. HE SUGGESTED THAT IT MIGHT BE WORTHWHILE TO GET A NEW DISHWASHER INSTEAD. HE SUGGESTED WHIRLPOOL GOLD (MODERATELY PRICED). HE ALSO STATED THAT IF WE WANTED TO GO AHEAD WITH THE REPAIR WORK, HE WOULD ONLY CHARGE US FOR THE ONE SERVICE CALL. BOTH MEN WERE VERY POLITE AND HONEST WITH ME. INSTEAD OF TRYING TO SELL ME HIS SERVICES, HE SUGGESTED THAT A NEW DISHWASHER MIGHT BE THE BETTER WAY TO GO.

MY FRIDGE WAS RUNNING, BUT NOT KEEPING COOL AND SHORT CYCLING. ONE PLACE I CALLED WOULDN'T EVEN WORK ON THIS BRAND. THE APPLIANCE KING HAD NO ISSUE WITH THE BRAND. THE FELLOW THAT CAME OUT FIGURED OUT THE PROBLEM IN JUST A FEW MINUTES. WE HAD TO SCHEDULE A 2ND APPOINTMENT AFTER HE GOT THE PART, BUT MADE AN EFFORT TO GET IT DONE SOONER THAN LATER. VERY FRIENDLY & COURTEOUS.

EXCELLENT EXPERIENCE, WILL CERTAINLY CALL THEM AGAIN.

THE PHONE WAS ANSWERED PROMPTLY BY A FRIENDLY, PROFESSIONAL RECEPTIONIST. APPOINTMENT WAS SCHEDULED WITHIN A 2-HOUR WINDOW ON A DAY THAT WAS CONVENIENT FOR ME. CHRIS CALLED WITHIN THE 2-HOUR WINDOW TO SAY THAT HE WOULD BE THERE NEAR THE END OF THE 2-HOUR WINDOW. WHEN HE ARRIVED HE APOLOGIZED FOR BEING 'LATE', BUT HE REALLY WASN'T. HE EXPLAINED THAT HE HAD RESPONDED TO AN EMERGENCY, WHICH I THINK IS A GOOD SIGN. HE WAS VERY PERSONABLE AND PROFESSIONAL. HE WORKED EFFICIENTLY AND CLEANED UP THE AREA THOROUGHLY. I WOULD HIGHLY RECOMMEND THIS COMPANY.

QUICK REPAIR. WHEN IT BROKE AGAIN (DIFFERENT REASON) JUST CHARGED FOR THE PARTS. GREAT GUYS! WILL CALL AGAIN.

GREAT SERVICE, TIMELINESS, CHRIS IS VERY FRIENDLY. THOUGHT PRICE SEEMED GOOD, BUT DON'T REALLY HAVE A STRONG BASIS FOR COMPARISON. I WOULD USE THEM AGAIN.