Tans' Quality Roofing Inc

It went well. They came out and provided a free inspection/estimate, then returned with a crew of two a few weeks later to complete the work at the scheduled time. So far as I can tell, they got the job done well and within the estimated amount. They were pretty well organized and did a lot of communication via email, which isn't the case with a lot of contractors. Those were pluses for me. After the work was completed, they provided a nice set of photos of the work.

Terrible. I had condensation in the bathroom and and according to other providers I needed roof vent for $600.00. They offered me new roof for $23,000. In best case they don't know what they are doing.

On Tuesday, September 13, 2016 a gentleman came from Tan's Roofing to give us an estimate of the roof.. He told us that he had no idea what the estimate would be, but an estimate would be sent to my email. As of today, we still have not received said estimate. Given that it is already Fall, an estimate would have been timely to get the roof redone before bad weather comes.

Spoke with Paul Tansey after they had one of their tech's look at the issue. Paul spent a good 20 minutes explaining to me what needed to be done, history of chimney vents in Chicago area, what was allowable etc. His recommendation will probably cost me more than a guy coming out and putting tar around the cinder block chimney, but in the long run I think I will get more out of my spending than that alternative. Extremely knowledgeable about the 'correct' solution.

Everything went smoothly and the work was done in a timely and efficient manner. Communication was excellent via phone and email and all of Tan's staff were pleasant and helpful. Photos of the job were taken and emailed to us. We are extremely happy with Tan's Quality Roofing and would use them again.

I contacted Tans after a thorough search. Roger came out to assess our roof pitch, gutters and rain guards in light of problems we were having. He provided a detailed written estimate, and the work involved replacing narrow gutters and downspouts with wider ones, along with a higher-quality leaf guard system than the one originally installed by a different vendor. Other members of this responsive family business (Larry and Ryan) were in touch with me along the way for purposes of scheduling and further explanations of the work needing to be done. Their crew came out as scheduled, worked hard and got the job done in a way that exceeded my expectations. Great people, high quality work, and easy to work with.

My regular roofer didn't feel comfortable tackling this job as we have a very steep roof, so recommended TQR for the work. We're prepping our home for sale, and already had painters lined-up to do some interior work once this exterior work was completed, so was so very thankful for Larry and his crew for working our small job into their schedule (at an especially busy time of year following some heavy rains). After their first visit, one of the skylights continued to leak, so they agreed to come-out first-thing the following morning to correct the issue (which they did without fail!). Would highly recommend!

My regular roofer didn't feel comfortable tackling this job as we have a very steep roof, so recommended TQR for the work. We're prepping our home for sale, and already had painters lined-up to do some interior work once this exterior work was completed, so was so very thankful for Larry and his crew for working our small job into their schedule (at an especially busy time of year following some heavy rains). After their first visit, one of the skylights continued to leak, so they agreed to come-out first-thing the following morning to correct the issue (which they did without fail!). Would highly recommend!

Tans was very professional. They came when they said they would. They did the work and cleaned up after. The workers were quiet and polite. They explained what the job entailed. They provided photos of what needed to be done. I am satisfied with their work. I would recommend them to others in fact I just recommended them to a friend.

The professional and they did an outstanding job. The job was complicated and a long job. The provider worked very hard. If there were any hiccups along the way they remedied it and fixed it right away. They have done our roof and all of our gutters and now our siding and we are extremely satisfied. HIGHLY RECOMMENDED

If they didn't want the job, I'd prefer they decline the work and communicate that. Very unprofessional.

Did not show up on time over an hour late. Left stating that an estimate would be sent. It's May 18th--five days later and no estimate. I even called on May 16th to ask for the estimate and was told I'd get it. Still have not gotten a simple estimate. I must add that I live in a black neighborhood and that I believe that this is a racist act.

I sent the email and received a response the next day. They would put together their proposal and send it to me. When I got it by mail, I believe, it wasn't what I had asked for. It was a proposal for a complete tear-off and new roof. Way more money than I wanted to put into a house that I will be selling in 2016-17. I didn't choose TQR, because they obviously didn't listen to me when I told them what I wanted, or the estimator should have told me, on the first day, that what I wanted wasn't feasible. The belief I have, is that they would have treated the project the same way they treated the estimation. So, I went elsewhere.

They were responsive to my initial request, and even though the were really busy, they ended up emailing me that they got rained on at another job and would be installing the downspout earlier than I had expected. I have hired Tans' at least a half dozen times in the past for various roof repairs to a and they were all good experiences. They are not the cheapest out there, but they have been in business for many years, are licensed & insured unlike many fly by night roofing companies.

I purchased deal then they emailed me and said they don't service Joliet. According to Angie's List they do. They should be on the List if they aren't going to honor deals. They should post deals in my area if they don't service it.

The front facing brickwork was leaking thru the limestone and maybe pther areas. The brick crew (used 1 other time and was satisfied) used scaffolding and looked thru all areas of brickwork and redid areas where the grout was loose and also did sealing around the limestone which was probably the cause of internal leak to 2nd floor living room plaster. Cleaned up when finished. The white roofing material had 'air bubble' in 2 areas. These 2 areas were cut out and new white material was put there. I watched the 2 workers and I believe they did a very through job. The roof was originally done in 2009 as a 'white roof' city mandated. Cleaned up when finished. Agreed w/TQR to have them come back in the spring of 2016 to make sure NO new leaks have appeared.

The person who came to give an estimate was very nice and cordial and on time. We were given a good quote in a timely fashion. On the day of installation, 2 men showed up about 40 mins late and sat outside in their truck for another 15 minutes for some unknown reason. They appeared to be smoking from the truck. The 2 men were polite and relatively efficient. The one guy brought in a tarp to protect our floor and bathtub that were underneath the skylight. I thought it was a good idea until he opened it up and saw that it was covered with dirt, soil and grass. Afterwards, when he removed it, there was debris all over my tub, floor and some on our carpet in our master bedroom from when he dragged the dirty tarp in and out of the room. There wasn't much debris that came down from the skylight and I think I might have been better off not using the dirty tarp because that caused more of a mess than the skylight itself would have. The guy did attempt to clean some of the dirt off from my bathtub but I ended up having to clean it some more and had to mop down my floor. I would recommend that if they are to bring in tarp to protect someone's furniture, the tarp should be cleaned prior to bringing it in or using a new tarp for each customer. Otherwise, the client should be warned to provide their own tarp or other protective covering; I would have been much happier using my own clean protective covering than that dirty tarp. Besides that, the skylight appears to be installed well and appears to be leak proof. Aesthetically, it has clean lines and appears more modern compared to our old skylight.

They showed up on time and offered competitive rates. Haven't used but will.

It went well. Estimator came and quickly made, what we think, was the proper assessment of what needed to be done. We had a second opinion that we thought was way over the top of what needed to be done. The job was delayed slightly because of weather and schedule, but once the guys came, in a day and a half they were in and done replacing the lower roof (of 3 levels), downspouts on it and had the place cleaned up, spic and span.

Tans' Quality Roofing stood out from the first. When the TQR rep I first contacted told me an estimator would phone me back to schedule appointment, an estimator actually phoned me back as promised. When the day I'd set to meet the estimator at my home arrived, not only did I receive a confirmation call from the TQR estimator prior to the appointment time, but he also informed me he was running early that morning and could meet sooner if my schedule allowed it. As I reviewed the repair and some unrelated supplemental work with the TQR estimator, he was personable, professional and insightful. He investigated the prospective work areas from both inside the attic and outside my home at street level, and shared his thoughts on how best to approach both jobs. At no point did he ever make an effort to pitch me unnecessary frills. In fact, when I inquired as to whether a costly add-on was necessary with regard to the repair portion of the work, he dismissed it and explained how he arrived at that conclusion. I received TQR's estimate via email two weeks later, which may actually be the shortest I've ever waited for a contractor's estimate. In the interim, my spouse and I had decided to eliminate the supplemental roof work we requested, so I asked that it be removed, and inquired about a few other matters related to the repair. TQR called back in response a few days later and the revised estimate arrived within a week. In addition, the estimate included their "Angie's List" discount without my even having to request it. We quickly decided to select TQR based on their professionalism and responsiveness. The earliest work date available was a little more than two weeks off, so we scheduled it and paid the deposit. A week and a half later, however, TQR phoned to say they had a crew available to do our job early, if our schedule permitted, which it did. Same as all the prep, the repair process was also hiccup-free. The TQR roofers showed up when expected, and got started right away. Roof repair is noisy business, of course, but work-related noise was the only noise we heard. The TQR roofers were focused on the task at hand the entire time they were on the work site. When the job was completed, they cleaned up all scraps and debris, and kindly informed us they were done prior to departure. The final invoice arrived today via email and included several unexpected photographs that the roofers had snapped of the work area, allowing us to see what we never would have otherwise -- the source of the leak, and the method of repair. As I told TQR in my response, they went above and beyond expectations every step of the way. We would definitely hire them again, though, knock wood, we're hoping we don't experience any more roof leaks for a very long time.

Was very pleased with promptness, professionalism, communication, price and work that was done.I had lots of questions, and the team was very courteous and timely in all of their responses. Not having used them before, I was concerned about the commitment and longevitiviyty of the work that was being done, so they offered me a warranty on the work above and beyond the materials. Since the work was completed, we have had no leaks or issues with the roof and have requested an estimate for additional projects. The price for repair was half of that from other competitors and more inline with what actually needed to be solved.

We started this project in May 2015 securing estimates from 3 contractors available through Angie's list. I was surprised to learn how specialized flat roof replacements are as I contacted at least 6 contractors, 3 of which did not work on flat roofs. TQR came in the middle for pricing, but their itemized scope of the project was very detailed and they provided pictures of the roof's state prior to the work. I worked with Larry Tansey who was available to answer all my questions and make recommendations when asked. The project was assessed by their roofing specialist as well as a mason. I selected TQR because of the level of detail provided in the estimate. We began the project late August 2015. Larry and I reviewed the project scope on Tuesday and the project started on Friday morning at 7:30 am. This was the only notable "hiccup" in the project which involved the mason. On day one of the project, the masonry crew went to the wrong address (2 doors over) and began taking down their stair walls. Our neighbors quickly stopped this work and after some follow up with TQR, the masonry crew repaired what they started and then made it to our address. Unfortunately the work they began was on the front porch area taking down the stair support walls, which was to be completed at the end of the roofing project. I learned of this error late in the day and immediately contacted TQR. Larry returned my call promptly and we once again reviewed the scope of the project in detail. Larry took responsibility for the miscommunication with the mason and committed to making things right and helped research and secure a contractor to complete the front porch project. The masonry crew returned the next day to complete taking down the walls and install a temporary stair railing to assure safe usage until this project could be completed. Larry was true to his word in assuring the rest of the project went as discussed and without further issues. Over the course of the next few weeks, the masonry crew completed rebuilding the parapet walls and tuckpointed the other areas in the project. The mason was very skilled, but he was not an effective communicator. Larry however, made up for this and addressed any and all my concerns when I contacted him about issues. Then the roofing project began. Fortunately the weather was on our side and the roofers were efficient, taking down the old roofing, making decking repairs and provided additional carpentry work for excessive water damage on the enclosed back porch area. As requested, they tracked their progress with photographs and contacted me to discuss any new issues or concerns. The roofing crew was skilled, polite, respectful of our neighbors? space and cleaned up well at the end of each day. They worked just as efficiently to rebuild the roof before the rains came. After a few days of rain, they returned to install the new gutter and downspout. We had to have an electrician install an outlet for the heat cable in the interim. TQR returned to install the cable a few weeks later once this work was complete. TQR had to return only once in to help us dislodge the roof access hatch which was a tight fit (they rebuilt this too). This was a huge project for us and we are completely satisfied with the professionalism and expertise of the TQR team. It was not as painful a process as anticipated because of TQR's commitment to completing the job well. We feel secure about the coming winter and would happily recommend TQR to our family and friends.

We elected to work with a different contractor, but our limited experience with Tans Roofing, which I located through Angies' List, was very positive.

Crew came in around noon to remove the Leafguard gutters, around 2pm a second crew came in to install the gutters. They were done around 5 and I found some problems with the installation. The part that had to work around my gate post wasn't right and the downspouts at the front of the house that emptied to the lawn were not right. Asked them to correct the problems. The person talking for the crew responded but not well. Also found they did not do a good clean up of the area. Again the person speaking for the crew did not understand or do a good job. They left late and I was not happy with some of what they did. Sent email to TANS at 7:30pm and Larry responded shortly after 8pm to my concerns and said they were subcontractors, apologized for their behavior and was sending someone to check the work on 9/10/2015. Since it rained on 9/9/2015, noticed a problem with a corner section and sent email to TANS, again Larry responded almost immediately and said he would add this to the list of things his guy needed to check, but because of the rain, could not send anyone til 9/14. Dan showed up at the scheduled time on Monday, 9/14, and went over with him what needed to be checked and fixed. Dan checked the problems and said he would be back in 2 days with a helper to fix he problems. Before he left, Dan checked the area for more debris and found stuff I missed. When I came home on 9/16 the downspouts were fixed and I had email of pictures from TANS of the fix to the corner section of the gutter. On 9/17 had another heavy downpour and noticed another problem with another corner section of the gutter. Notified TANS and immediately Larry responded, but Dan was not in the office until next week could I wait. I had no problem waiting til 9/28. Dan came out as scheduled and fixed all the problems with the gutters that he found. Although TANS was a little more expensive then some other contractors, I wanted them to install because they installed my roof and I wanted the roof checked for any possible damage that might have been done by the ice buildup on the LeafGuard gutters. Larry was immediately responsive to all my concerns and Dan did a fantastic job of fixing the problems and allaying my concerns about possible damage to the roof. Dan also took time to explain exactly what he was doing and why. He cleared up some questions I had about odd things with the gutters. I would use TANS again, as they do a good job.

TQR examined the scope of work and helped us determine what could be accommodated within our limited budget. They answered all of our questions throughout the entire process. They not only fulfilled the contract, but also went above and beyond in their desire to do the job the right way. We are very happy with their work and enthusiastically recommend them.