Stanley Brown Jewelers Ltd

I took in a watch for repair and it was accepted and sent to the jeweler's watch repairer. Needed a new crystal and a loose date hand either replaced or removed. It was returned to the store a week later because the repair person 'didn't like working with Asian-produced watches'. I've had this same watch - as well as other similar Asian-produced watches - repaired with no issues at my usual watch repairer on Wabash jewelers row. As neighborhood jewelers close one after the other these days, I would have expected more of a 'serve the client by finding a solution' approach. Never again.

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The assessment, service, professionalism, and time to completion were fantastic. This is my new jeweler of choice!

They're an established business. They've been there for a long time. They're a fixture and presence in the neighborhood. They were very careful, that's what you want in a jeweler.

I went into Stanley Brown Jewelery Store recently. I was a little concerned because I was looking more for service then making a big purchase. Basically I had a watch with a broken wrist band. One of the sales man took my watch and worked on it for 20 minutes or so. He had other customers, but he took my watch and attempted to repair it. In the end the band wasn't salvageable. But it wasn't for lack of trying. He would not take any money either. It is unusual these days to find an establishment willing to help a customer when at best it would be a small charge. They were extremely professional and caring. I will return for my jewelery store needs from now on. Peter Pryor

I emailed Bruce for their pricing structure for appraisals and he answered very specifically and clearly so I understood how they set their fees. Everyone was nice in the store and I felt comfortable leaving all my jewelry. They were very helpful suggesting and adapting the easiest clasp for my charm and 20 inch chain. The antique watch was sent out to be fixed and Bruce let me know the cost before deciding to overhaul the piece. It did take a few weeks for the appraisals, but some of the pieces were quite old and took time to research as well as the shop being busy. I needed one piece appraised sooner and Bruce accommodated me within a few days. I felt they were fair in assessing the gold I brought in for scrap. The photographs were well done and they also emailed them so they would be on my computer. Overall, I was pleased with the professionalism and friendliness of the staff. Some stores can be a little intimidating when you walk in but not here. I would definitely come back.

I dropped the ring off before going on vacation, and they informed me that they were going on vacation the following week on tuesday and I needed to pick up the ring on monday. The ring was ready before monday and they made several attempts to notify me. on drop off and pick up all of the employees were very nice and informative. I will probably purchase my fiancees wedding band from there.

Wonderful job with superior customer service. It was an absolute pleasure to work with this jeweler/staff. Provided written reports within the stated 1 week deadline, which was then given to insurance agent for underwriting purposes.

Right away, from when we first walked in and told them what we were looking for, they cleaned my ER so it sparkled like it was brand new, and talked to us about a bunch of design ideas. Bruce walked us through everything, and kept us informed every step of the way, from the stones he was finding to the wax mold design. They even were able to duplicate the engraving on the new band so it matched the ER exactly. You'd really think it was a matched set. We couldn't be happier with the end result! I get compliments from everyone on the ring! Just an outstanding job! Thanks SB for helping to make our Maui wedding sparkle!

Overall, very good. They were able to fix both within a week. This is a Mom and Pop shop in the neighborhood and the quality is excellent. The price was higher than I expected, but the service was worth it.