Shield Masonry & Roofing

DO NOT USE! Horrible contractor. Their work left our roof out of code and will need to be redone, costing our building tens of thousands of dollars to fix. Used wrong materials, wouldn’t fix their negligent work. Do not trust them.

DO NOT USE - Unreliable Roofing Contractor - Nightmare! We hired Shield Masonry & Roofing Inc. in June 2022 to repair the roof of our condo building and build a new deck on top of it. Unfortunately, our experience with them was a nightmare, and we feel compelled to share it with others to prevent anyone else from going through the same ordeal. First and foremost, the contractor used incorrect materials while building the deck. To add insult to injury, they charged us for more expensive materials than they actually used, displaying a complete lack of integrity and transparency. We mutually agreed with the contractor in advance in writing that the roof deck would be built with “Trex Transcend” composite decking in Rope Swing color; the contractor, however, built our roof deck with “Trex Enhance G2 Grooved” composite decking in Foggy Wharf color, a material of much lesser quality that is already breaking in some areas. To make matters worse, the deck construction was carried out in a way that now leaves our roof in violation of building codes. Not only did they fail to adhere to regulations, but they also neglected to inform us of these potential issues during the process, and when we let them know that their work was out of code, they did not apologize, would not fix their work to align with code, and blamed it on us when they are the experts. Furthermore, upon inspection by independent experts, it was determined that the roof deck framing is not structurally sound. We were advised that (a) there are narrow pieces of wood supporting the west side of the roof deck, which do not align with standards of practice in the industry and will pierce the roof’s membrane as weight is applied, (2) the roof substructure was laid incorrectly, preventing the free flow of water to the scuppers, and (3) already, various portions of the roof deck are loose and detached from the frame, making the roof deck unsafe to walk on. This poses a substantial risk to the safety of those in our building and our guests. Throughout the project, communication was very difficult and minimal, and they showed little to no concern for our satisfaction or the quality of their work. When we raised our concerns, they were dismissive and unresponsive, leaving us feeling frustrated and deceived. We strongly advise anyone considering hiring Shield Masonry & Roofing Inc. to NOT HIRE THEM. Their unprofessionalism, lack of expertise, and disregard for customer satisfaction have left us with a costly and dangerous mess to clean up, including having to re-do all of the work. On top of that, we reached out for a refund, and they would not comply or even respond to us despite their defective, fraudulent and grossly negligent acts and omissions, and we will need to re-perform the work with a new vendor. Please learn from our unfortunate experience and look for a reputable and trustworthy contractor to handle your roofing and deck projects who is NOT Shield Masonry & Roofing Inc. Don’t let yourself fall victim to the same nightmare we endured.

My contract states he guarantees his work, he has been out 3 times to correct his work and the cement around my house, patio and garage is crumbled. He's not honoring his contract. He told me to stop calling him. He put different colored caulk on my planter box, sprayed water sealer all over my windows and screens, left cement chunks all over and left cement everywhere. Three years I have been dealing with this. I'm a senior citizen and this is just awful. Do not hire them. My house is worse than before they came. He also hired another cement company to come and wanted me to split it with him. Why should I? He never had it right in the first place.

great listener, extremely patient and respectful, even with a complaint responded respectfully I will higher again

The work is outstanding! The colors of the tuck pointing is the same as the area's needing the work. It was so easy talking to Sam and his crew. Sam was on site and made sure the work was done right. I interviewed five company's including Shield Masonry and this is the only company with a ten year guarantee. The other company's were offering less work but wanted to charge more and no guarantee or warranty. After they finished I inspected my home alone and found a couple of area's that were missed and I called Sam and he sent someone out to finish the job no questions asked. Everyone assicated with this comapny is extremely professional and work oriented. I just recommended him to a friend.

Sam responded quickly to our request for an estimate. He came next day to review our job, gave us a price that was reasonable and scheduled and completed the work the next week. After we had some initial concerns about the look of the siding, Sam was very professional and worked with us to find a much better solution and we are very happy with the result. Would definitely recommend.

Excellent and on time

Project was a success. Work came out on time and as expected. Price of project was fair.

Sam and his crew were awesome to work with very easy to communicate got the job done fast and provided great quality service we will recommend.

all the work was done excellent and in a timely manner and I was very pleased.

The service went really well. It was really good. It also looks good and they did the job quickly.

Work was fine. Not had any leaks anymore and no problems with the chimneys.