S N Peck Builder, Inc

I WOULD USE THEM MORE OFTEN IF THEY WEREN'T SO EXPENSIVE, AND THEIR LEAD TIME WASN'T SO LONG.

I THINK IT IS APPALLING THAT THIS COMPANY HAD SUCH A HUGE DIFFERENCE BETWEEN THE VERBALLY QUOTED PRICE AND THE PRICE THEY CAME UP WITH AFTER ENTERING THE INFORMATION ON THE COMPUTER. THEIR FINAL QUOTE WAS WAY OUT OF LINE WITH OTHER ESTIMATES FOR THE SAME JOB. I DIDN'T APPRECIATE THE PRESSURE TACTICS. I FELT THAT I WAS APPROACHED AS THOUGH I WAS A ''DUMB WOMAN'' AND THAT WHEN I DIDN'T FALL FOR THE PRESSURE TACTICS AND ASKED FOR AN EXPLANATION ABOUT THE DIFFERENCE IN THE QUOTES I WAS NOT GIVEN ANYWHERE NEAR A SATISFACTORY ANSWER.

THE MAN THAT WAS HERE WAS EXCELLENT. PRICE WAS A LITTLE HIGH, BUT THEY DO LET YOU KNOW UP FRONT WHAT THE COST WILL BE.

AT LEAST TWICE JOHN WAS SUPPOSED TO CALL ME BACK, OR HAVE MARCIA CALL, AT A SPECIFIED TIME (E.G., MID-AFTERNOON ON WEDNESDAY). I HAD TO CALL THEM. OTHERWISE, THEY WERE TERRIFIC. NICE, EASY TO DEAL WITH. I'LL DEFINITELY CALL THEM FOR ANY SIMILAR PROJECTS.

VERY PROFESSIONAL, ON TIME, AND I WOULD STILL RECOMMEND THIS COMPANY.

THEY CALLED ON 7/21 AND 7/26 NOTIFYING ME THAT QUOTE WOULD BE FAXED THE NEXT DAY. HE CALLED ON 7/29 NOTIFYING ME THAT HE WOULD BE LEAVING THE COMPANY & I WOULD NEED TO MAKE AN APPOINTMENT WITH ANOTHER SALES REP FOR AN ESTIMATE.

I CALLED THREE TIMES LEAVING NAME AND PHONE NUMBER. NO RETURN CALL. AFTER WORK HAD BEEN COMPLETED BY ANOTHER COMPANY I RECEIVED A CALL TO SCHEDULE FOR THE FOLLOWING WEEK. THIS IS NOT GOOD CUSTOMER SERVICE. ACKNOWLEDGEMENT OF MY PHONE CALLS WOULD HAVE BEEN NICE. IT'S UNDERSTANDABLE THAT BUSY TIMES EXIST. MY SCHEDULING WAS FLEXIBLE, BUT NO RESPONSE IS UNACCEPTABLE.

DUE TO THEIR GREAT REPUTATION AND THEIR ''WORD'' THAT THEY WOULD COMPLETE THE WORK ON-TIME, WE DECIDED TO USE CASE HANDY MAN, EVEN THOUGH THEY WERE PRICEY (OUR OPINION). WE GOT WHAT WE PAID FOR. NO HEADACHES, NO DISAPPEARING HANDYMEN, NO NEED TO BABYSIT THEM AND THEY DID COMPLETE THE WORK ON-TIME. EXCELLENT JOB.

WALLY AND CASE SEEM TO BE HIGHLY QUALIFIED AND PROFESSIONAL IN THEIR APPROACH TO HOME REPAIR. THE SALES PITCH WAS INTERESTING AND I HAD BEEN WARNED AHEAD OF TIME THAT IT WOULD TAKE ABOUT 20 MINUTES AND IT DID. I WILL NOT BE USING THEM THIS TIME, BUT I WAS IMPRESSED AND MAY CALL THEM BACK FOR OTHER TYPES OF WORK.

THE SCHEDULING WAS POOR. AFTER I PLACED THE ORDER, THEY WERE SUPPOSED TO CALL IN A FEW DAYS TO SCHEDULE A DATE AND TIME. I HAD TO CALL BACK TWICE IN ORDER TO GET A DATE AND TIME SCHEDULED. THE WORK WAS EXCELLENT. THE HANDYMAN WAS ON TIME, DID EXCELLENT WORK, AND WAS PLEASANT TO DEAL WITH. HE SUGGESTED SOME ADDITIONAL WORK THAT HE PERFORMED IN THE MINIMUM TIME. HE RECOMMENDED A BETTER COLOR CAULK THAN I HAD INDICATED. ALTHOUGH THE PRICE IS HIGH, YOU GET WHAT YOU PAY FOR.

MY HANDYMAN WAS VERY POLITE, AND HELPFUL. I FELT VERY COMFORTABLE HAVING HIM IN MY HOME. MY ONLY 'ISSUE' WOULD BE THAT THE COST WAS A LITTLE HIGH FOR AN HOURLY RATE. HOWEVER, I WAS VERY HAPPY WITH THE QUALITY OF WORK. THEREFORE, OVERALL, I WOULD HIRE THEM AGAIN.

TOP NOTCH QUALITY AND SERVICE. MORE EXPENSIVE THAN OTHERS, BUT WORTH IT.

I HAVE NO COMPLAINTS AT ALL. THEY WERE RESPONSIVE, CUSTOMER SERVICE ORIENTED, PROFESSIONAL, AND ON-TIME. I HIGHLY RECOMMEND THEM.

PETER DRASSDO WAS TRULY HELPFUL. HE REPAIRED A MORE COMPLICATED, MOUNTED, HALOGEN LIGHT ELECTRICAL SITUATION THAN HE OR I EVER EXPECTED. HE KNEW WHAT HE WAS DOING AND THEREFORE WAS HIGHLY EFFICIENT. I AM A RELIEVED AND HAPPY CUSTOMER.

WORKER WAS ON TIME AND COMPETENT. JOB TOOK LONGER THAN ESTIMATED AND NOT ALL WINDOWS COULD BE REPAIRED, (BECAUSE OF WEATHER). SEEMED SLIGHTLY OVERPRICED.

THEY WERE PROMPT, PROFESSIONAL AND DID A GREAT JOB.

THEY ARE PUNCTUAL, EFFICIENT, AND VERY KNOWLEDGEABLE, I WOULD USE THEM ANYTIME.

PRICE CAME IN ALMOST THREE TIMES THE COMPANY WE ENDED UP USING. THEY ARE PROBABLY BEST FOR REALLY COMPLICATED JOBS, WITH A LOT OF DIFFERENT CONTRACTORS OR MATERIALS.

THEY ARE JUST EXCELLENT. WOW. PROMPT, SMART, CAPABLE, PLEASANT, ETC.

THE SERVICE PERSON WAS VERY PROFESSIONAL AND COURTEOUS, BUT HIS INITIAL ESTIMATE WAS FAR SHORT OF THE ACTUAL TIME/WORK THAT WAS REQUIRED. THEREFORE, I HAD TO STAY HOME FOR YET ANOTHER WORK DAY, WHICH WAS DISAPPOINTING. OVERALL - GOOD, BUT I WISH HE'D SIZED UP THE JOB PROPERLY FROM THE BEGINNING. BE VERY DETAILED IN YOUR DESCRIPTION OF WHAT YOU WANT DONE. THEY'RE GOOD, BUT IT'S HELPFUL TO MAKE SURE THEY UNDERSTAND EXACTLY WHAT YOU WANT.

MAKE SURE YOU HAVE ENOUGH TO KEEP THE PERSON BUSY FOR THE TWO HOUR PERIOD.

I CALLED COMPANY ON A MONDAY TO REQUEST SERVICE FOR FRIDAY. THE MAN I SPOKE TO SCHEDULED ME FOR FRIDAY AT 12:30. ON FRIDAY BY 2:30 NO ONE HAD SHOWN UP OR CALLED. I CALLED THE COMPANY AGAIN. THE MAN AT CASE STATED THAT THERE WAS A RECORD OF ME CALLING BUT NO RECORD OF SCHEDULING. I REPEATED THAT I WAS TOLD I HAD AN APPOINTMENT AT 12:30. HE SAID THAT A WOMAN IN THE OFFICE IS THE ONLY ONE WHO CAN DO THE SCHEDULING. HE SAID THAT NO ONE WAS AVAILABLE UNTIL NEXT WEEK. I TOLD HIM THAT THE MAN I HAD TALKED TO ON MONDAY HAD SCHEDULED ME AND HE SAID THAT THE SCHEDULE IS FULL UNTIL NEXT WEEK. THEN HE OFFERED TO SCHEDULE ME FOR MONDAY, WHICH I THOUGHT WAS ODD SINCE HE HAD JUST SAID THAT ONLY THIS ONE WOMAN COULD DO THE SCHEDULING. HE SAID THAT SHE SHOULD HAVE CALLED ME TO TELL ME NO ONE WAS AVAILABLE. I THEN ASKED HIM WHY NO ONE HAD CALLED ME OVER THE LAST FIVE DAYS TO TELL ME THAT NO ONE WAS COMING. HE DIDN'T HAVE AN ANSWER FOR THAT. IF THE OFFICE OF THIS COMPANY IS RUN SO POORLY, I QUESTION TH

UNDECIDED WHETHER WE WOULD HIRE THEM AGAIN.

MARK LUCY WAS FRIENDLY, PROMPT, AND PROFESSIONAL. HE HANDLED REPLACEMENT OF A RUSTED STEEL ENTRY DOOR WITH A MINIMUM OF FUSS, IN A VERY REASONABLE AMOUNT OF TIME. I MIGHT HAVE GOTTEN THIS JOB DONE FOR LESS MONEY THAN CASE CHARGED ($485 INCLUDING MATERIALS ON A T&M BASIS), BUT THEY LIVED UP THEIR REPUTATION FOR RELIABILITY AND PROFESSIONALISM. THEY EASILY COPED WITH THE COMPLICATIONS THAT CAN ARISE EVEN ON A SMALL JOB (LIKE HAVING TO REPOSITION HINGES AND STRIKES, AND PATCH THE EXISTING DOOR FRAME). I RECEIVED GOOD VALUE FROM CASE HANDYMAN.

PRICE WAS FOR 4.5 HOURS OF WORK. BE SURE TO MENTION THE COUPON/DISCOUNT WHEN SCHEDULING AND AGAIN WHEN THEY BOOK THE SERVICE, OR THEY WILL NOT HONOR IT.