ROSALES MASONRY

Every time I asked for an estimate on paper he just kept saying "just trust me". After I hired them to work on my chimney, I saw that the lip of the chimney was cracked. There was no crack up there before. I actually had to stop the work. This is the worst that I've ever seen anybody do. He was so unprofessional. Now I'm going to have to hire somebody else.

The price was fair, and he did what he said he would do. He was punctual, and made good phone contact. He did a good job. We would definitely hire him again, and I would refer him to someone else. We've already referred him to our neighbor!

Mr Rosales was first asked for an estimate to work on areas of the glass block to stop water leakage in the home. He quoted $500.00 over the phone to do the work and I agreed. When he arrived a day late to my building to do the work, he changed his estimate to $800.00 denying the original estimate. Afterwords, promised and wrote on the receipt that he would guarantee his work. He also said he would come back to the home if needed. I have been calling him, and he does not answer my calls. He promised to come back to stop the leaks, but the original problem is still there. Work was done on September 24,2006. This is very upsetting since he is rated well on Angie's list. I hope this will be reported, and show a poor grade on the list.

The price was great in comparison to the other companies we interviewed for the job.

MIGUEL WAS PLEASANT BUT HE WAS TARDY TO GIVE ME THE ESTIMATE. I PRACTICALLY HAD TO BEG HIM TO COME ON THE DAY HE WAS SCHEDULED TO COME AND GIVE ME THE QUOTE. HE NEVER ANSWERS HIS PHONE NOR RETURNS CALL. I SAY ''GOOD LUCK'' TO WHOMEVER WANTS TO WORK WITH HIM.

WE AGREED THAT HE WAS GOING TO COME BY ON A WEDNESDAY AND PROVIDE A QUOTE BY FRIDAY. WHEN WE SPOKE ON FRIDAY HE SAID HE DIDN'T BRING A LADDER ON WEDNESDAY AND THAT HE WOULD COME AGAIN ON SATURDAY. HE FAILED TO GO BY THE HOUSE ON SATURDAY AND ULTIMATELY DID NOT PROVIDE A QUOTE.

MIGUEL RESPONDED WITHIN 48 HOURS AND CAME OUT TWICE TO GO OVER SCOPE OF WORK AT MY REQUEST. AFTER A VERBAL AGREEMENT ON THE COST HE DISAPPEARED AND AFTER WAITING TWO WEEKS FOR HIM TO RETURN MY CALLS I DECIDED NOT TO HIRE HIM. A MONTH HAS PAST AND HE NEVER RETURNED MY CALLS.

ROSALES MASONRY DID A FANTASTIC JOB RECOVERING OUR FOUNDATION WALL WITH A NEW LAYER OF FACING BRICKS AND INSTALLING GLASS BLOCK WINDOWS. WE HAD RECEIVED QUOTES FROM TWO OTHER COMPANIES. IF YOU WANT TO SKIP THE MIDDLEMAN WHO IS CHARGING A MARKUP ON HIS WORKERS AND DISCUSS THE PROJECT DIRECTLY WITH THOSE WHO ARE GOING TO DO THE JOB, ROSALES IS THE BEST AND A GREAT WAY TO AVOID SUCH MARKUPS IN PRICES. THEY ARE LICENSED, BONDED, AND INSURED AS WELL. THE MEN WERE VERY NICE, UNDERSTOOD OUR CONCERNS AND CLEANED UP EVERY NIGHT, HAULING AWAY THE DEBRIS AND SWEEPING. THREE DIFFERENT PEOPLE ASKED THEM FOR THEIR CARDS WHILE THEY WERE WORKING BECAUSE THEIR WORK IS SO BEAUTIFUL. IT HAS MADE A HUGE DIFFERENCE IN THE APPEARANCE OF OUR HOME. THE FOUNDATION LOOKS LIKE A BRAND NEW HOUSE, NOW WE JUST NEED NEW SIDING TO MATCH.

MY EXPERIENCE WITH ROSALES MASONRY WAS INCREDIBLE. MIGUEL ROSALES, THE OWNER, WAS EXTREMELY EASY TO WORK WITH. OUR BUILDING HAS HAD A HISTORY OF PROBLEMS REGARDING THE TUCKPOINTING AND MIGUEL ADDRESSED EACH ISSUE WITH EXCELLENCE. NOT ONLY DID MIGUEL CONSTANTLY CHECK TO SEE HOW WELL HIS WORK BLENDED IN (REMEMBER TUCKPOINTING NOT ONLY KEEPS THE WATER FROM COMING THROUGH THE BRICK, IT ALSO HAS TO LOOK GOOD). MIGUEL WAS CONSTANTLY REFINING HIS TECHNIQUE TO ACCOMPLISH THIS GOAL. IN ADDITION TO THIS, MIGUEL ROSALES WAS THE ONLY TUCKPOINTER TO CORRECTLY DIAGNOSE OUR WATER PROBLEM. WHAT I MEAN BY THIS IS THAT MIGUEL BELIEVED THAT THE BULK OF THE WATER COMING IN WAS FROM THE STONE COPING SURROUNDING THE ROOF AND NOT JUST THE BRICKS. HE WAS THE ONLY TUCKPOINTER TO SUGGEST THIS. I ABSOLUTELY WOULD USE ROSALES MASONRY IN THE FUTURE. THIS WAS A BIG JOB AND I FEEL MOST CONFIDENT IN MIGUEL ROSALES'S TALENT AND COMMITMENT.

THE OWNER DID NOT GIVE ME AN ESTIMATE DURING THE INITIAL HOME VISIT AND NEVER FOLLOWED UP WITH A PHONE CALL TO GIVE ME AN ESTIMATE. I ALSO COULDN'T UNDERSTAND HIS ENGLISH SINCE HE SPOKE WITH A VERY HEAVY SPANISH ACCENT.

THEY WERE EXTREMELY PROFESSIONAL AND THE QUALITY OF THE WORK WAS GREAT! HE CUSTOM COLORED THE MORTAR AND DID A GREAT JOB!

HE WAS SO NEAT AND TOOK HIS TIME TO DO A VERY GOOD JOB. HE DIDN'T RUSH THROUGH IT. IT'S SOME OF THE BEST WORK THAT WE HAVE HAD DONE AROUND THE HOUSE. THE BRICK WORK LOOKS GREAT AND WE'VE HAD NO LEAKS AROUND THE STOOP SINCE THE WORK WAS DONE.