Reid Roofing Inc

Company never responded to my help.

Reid Roofing was recommended by a friend, and they lived up to her glowing review Kevin listened to my concerns, answered all my questions, and provided a clear, detailed proposal. When I couldn't afford it right away, he offered a short-term solution that took care of my drainage issues until I could do the entire roof. The crew was fast and friendly both times, and did a great job. We just bought a new house with roofing issues, and I will definitely be calling them again.

Great! Crew arrived right on time. Started work at 8am. Finished by 1pm including cleanup. These guys worked as a team and did a terrific job Only glitch was one of the parapet caps disintegrated during removal. Reid sent a gang out next business day to replace it with a new cap... no charge.

I cant praise Reid roofing enough. They are the most honest and professional roofing company in Chicago. My sales rep, Andy, was a pleasure to work with. He was very professional, honest and extremely knowledgeable. His crew cleaned my gutters which was not part of the contract, they cleaned the job site every day and were very respectable to my neighbors, wife and pets. I would definitely use them again and refer them to anyone that needs roof work. Before I was referred to Reid Roofing, I called about 5 different roofing companies for estimates. Only received 2 call backs. One company came and I was told the leak in my roof is due to old caulking around my vent stack and around other vents and skylights. They told me that their standard maintenance contract which consists of caulking all windows and vents for $1,500 would fix my leaking roof. The work they did made it even worse. Had them come back and he said I need a new roof and wouldn't apply the $1,500 I already paid him to the final costs.

Overall, things went well. Once scheduled, the workers showed up on-time and were courteous and efficient. The overall job was performed well. However, the real reason I would hire them again was because of what went wrong. There was a minor issue with the job. When I brought it up, they were prompt to respond and quickly fixed the item. You can expect perfection, but what matters is making it right. One tip - they aren't great at answering emails. Not an issue, just when dealing with them you get very prompt responeses on phone calls but they are a bit hit or miss on email. Nothing to be concerned about, but don't be afraid to pick up the phone to get a prompt and courteous response.

After talking with numerous roofers for the last 25 years, I was constantly told that there was nothing that could be done about the water pouring from my roof onto the west side of my building into the foundation. Roofers would say the building was too close to fit people in between to repair anything. All the other roofers just wanted to tear off the whole roof and proposed no gutter solution. Their bids ranged from 12,000 to 43,000 for a tear off. When I got a new roll roof 13 years ago the roofer just put a gutter on, I guess as an ornament that caught minimal water, because that was the "best" that could be done. Reid Roofers is the ONLY roofer of even 6 roofers just this year who solved the situation. They put a beautiful trough gutter linked between my neighbor's and my building. Kevin, Andy, Sandra, and the workmen were friendly, kind-hearted, optimistic, and easy to deal with. Everybody showed up when they said they were going to show up. I definitely recommend them for any roofing problem.

The folks at Reid did a terrific job on our roof. The crew came and tore off the old roofing shingles and gutters, and replaced all with new materials. They made repairs to deteriorated wood roofing as needed, and installed all new underlayment, ice shielding, etc. to seal up the roof ... we're good for another couple of decades for sure! We had been having issues with the old gutters overfilling and running over by the back door. The crew rearranged the locations of downspouts to eliminate the problem and we've had no further issues. Work was performed quickly and efficiently. The crew did a great job of cleaning up after completion, removing bits of roofing, nails, etc. that escaped the tarps and such. We're very pleased to have chosen Reid to do the work and will confidently call them in the future if the need arises.

I highly recommend Reid. They were fair, friendly, and professional from start to finish. They are experts who improved our house 100% by taking on a tricky project most other companies weren't able to: replace the porch roof and enclose the inlaid original wood gutters. They also added new gutters to the porch roof and added flashing and weather sealing to the main roof chimneys. The quality of their work is apparent and appreciated.

Excellent, this company goes above and beyond to take care of its customers. They do excellent work and truly care for their customersike family.

The team was able to get the entire roof done in one day. The cleaned up well after and did a great job.

Everything went great. Turrets can be tricky & many roofing companies don't want to deal with them. Several companies we got estimates from were only going to patch the turret & wouldn't even be able to guarantee it through next winter. Our new turret is guaranteed for 5 years. They also reinstalled our gutter heaters because they were not installed properly or positioned correctly & that caused MAJOR PROBLEMS with ice dams this past winter.

It went well. Reid is a smaller company, family run. You get that feeling when you talk with their office. I would hire them again and have considered them for other roofing jobs I might have.

Unfortunately, it didn't go well. I had previously used Reid Roofing, was happy with service and the fact they were located in my neighborhood. I called and was told that a representative would come out to look at my roof. I followed-up about 3 more times over the course of a month (trying to be appreciative that they might be busy) and was assured someone would be coming by and I would get an estimate. No follow-up ever occurred. Very disappointing.

While we getting estimates Reid Roofing came over twice and explained the whole process and answered all our questions. They kept us informed of the scheduling date. Their crew was very professional. The foreman gave us his cell phone number at the start of the project and was always responsive. They worked with our heating contractor regarding the removal replacement of the ac unit located on the roof. They cleaned up each day and did a complete cleanup at the end of the project. Area Lincoln Square

Roof and gutters work and crew were excellent. Chimney masonry work was less than excellent , the 2 men needed an explanation of what work was needed and then I needed to ask them to not leave and to repair the area that was left undone and not noticed by them.

Kevin was GREAT! He was professional and prompt in responding to any concerns we had. He immediately contacted us with any issues that were found upon removing the old roof and showed us. Could not be happier with the way he conducted business and the job is excellent! He exceeded our expectations.

I like these guys so much that even after the first very detailed draft of my Angie’s List review for Reid Roofing got lost in the annals of the interwebs, I'm back to re-write it. If you don’t read my entire review, let me just summarize: Reid Roofing came to me highly recommended, I had a great experience with them that only confirmed the original referrals I got, and I’d hire them again in a second. My only complaint is with the timeliness of some of the office communication, but given the stories I’ve heard about other places (and my experience while I was calling around for estimates), I’d say my complaint is pretty minor. The Situation: We live in classic Chicago brick 2-flat with a silver-top flat roof. The roof was replaced by the previous owner, probably around 18ish years ago. We hadn’t had any issues with our roof, but as “responsible” homeowners, we started looking into roof replacements at the end of the summer. The Estimate: Reid Roofing came to our attention after a couple of rave reviews from friends/neighbors who’d worked with them in the past. Calling to schedule an estimate was painless. Kevin (one of the owners) came out to our home to take a look and I joined him on the roof. He basically talked aloud as he made his assessment of our roof so I could see what he was seeing. He clearly and patiently explained any questions I had, used our neighbors’ roofs as examples/comparisons, etc. I remember asking him about the use of sub-contractors – he said they have all of their own crews (except maybe they have a partner for major masonry work, but I can’t recall for sure). After about a 10-20 minute inspection, he concluded that we probably actually had a few more years left on the roof if we did some smaller repairs, and suggested that he give us 2 estimates: 1) a short-term “band aid” solution(his words) to take care of a few problem areas and tide us over for a few more years, and 2) the full roof replacement (my original request). The Backoffice Scheduling: This is the only part of my experience where I think they could have done (a little) better. Kevin told me it would take a couple days to get an estimate together; after about a week without hearing from them I reached out. At that point Andy (another owner) sent over the estimates pretty quickly. We had a couple back-and-forths on specific items to include in the estimates, (which was perfectly fine), and since we’d been saving up for the anticipated roof replacement, decided to go ahead and get it all down now. Once we sent over the signed proposal, it again took several days to get in touch to actually set the date. These guys are busy, so we basically had to schedule for a month out. Given that roofing is a weather-dependent activity, Andy explained that our date was tentative and that we’d confirm closer to the actual date. The date was so far out that it wasn’t until the night before our scheduled new-roof-date that I realized they’d never called to confirm whether they were coming. So I wasn’t actually sure if anyone would show up the next day, but at 7:30am a crew was at our house ready to literally tear the roof off our house. So maybe I give them a “-“ for not confirming the date as we’d discussed over the phone, but “+” for actually showing up (so I guess it’s a wash). The Work: The crew was great – super polite, came every day 7:30am, kept the area really clean around the house, etc. The first morning Kevin came by, which was reassuring. After taking a look and setting up stuff with the crew, he did come down to tell me that our gutter was actually in worse shape than he’d thought during our initial estimate appointment and that he recommended that we replace it…for about 30 seconds I thought it was some kind of roofer up-sell gimmick…and then he told me he’d replace it at NO CHARGE since it was probably as much for his own benefit (not having to struggle with re-installing a crappy old gutter) as mine (getting a new gutter for free). Also, a gutter is a very minor cost relative to an entire roof replacement – but big kudos to Reid Roofing for not nickeling-and-diming me. We also got a heavy rain one of the evenings before the work was complete – and we were leak-free. The Walk-Through: I think they initially told me the work would take 4 days to complete; they finished ahead of schedule. We got an invoice over email quite promptly, so I called to ask for a walk through (which Kevin had promised at our first appointment.). They were super accommodating about it and the woman on the phone voluntarily told me to disregard the invoice until our walk-through was completed (which I would have done anyway, but it was nice that she was the one to mention it first). A half-hour before the morning of our walk-through, Kevin called saying he had to post-pone our walk through since they were trying to get several projects started before some anticipated rain. No problem on our end, but given our conflicting schedules, it was more than 2 full weeks before we ended up having our scheduled walk-through. Reid Roofing didn’t give us a hard time about the invoice at all throughout this time – to the point where I wondered for a moment if they even wanted our thousands of dollars – but eventually we met up with Kevin. The walk through was quick and smooth, and Reid Roofing has another happy and satisfied customer. I obviously can’t vouch for the long-term quality of their work, but it’s been a month since the new roof was completed and we’ve had a few crazy downpours, and so at the very least we know that there are no immediate issues. And Reid has a 10-year guarantee on their work. Could you get a better price elsewhere? Maybe...I do have a neighbor who passed on them because they thought Reid's price was a little high. But given the referrals we got at the outset from other folks who went with Reid and the experience we had with them throughout our own project, I have absolutely no regrets about my choice. Definitely give these guys a call.

Work was scheduled and done promptly and professionally - roof was replaced in one day! Premises cleaned up, all good. Chimney work however was done after the roof - and they had to remove part of the new roof to attach scaffolding. Was assured everything would be in good order when completed, and Kevin came back afterward to re-inspect work. During the first heavy rain afterwards, which was a couple of months later, I discovered the leak is still there. I wanted to talk to them to see what else it might be (gutters were clear, but maybe soffit / fascia / gutters need to be removed to inspect behind? Maybe investigating from the attic ? ) I called immediately, and 3 weeks later the chimney crew came back, took a look around the roof and left without saying anything. I have called the office several times to try to talk to them about what, if anything, they found, and possibly doing additional work, but no one will return my calls. I've heard nothing from them since that visit.

We have dealt with Reid Roofing for many years now. After finding them I felt very relieved to know that this type of service existed. Previously the roofers I had called seemed interested only in the money. Reid Roofing gave us a very personal touch and response to our roofing needs.

For such a big job as a new roof, price was definitely a factor in our decision, but also quality, and a friend suggested Reid's. We weren't disappointed. Save for a little misunderstanding with gutter installation, and a few stop and starts due to weather (not really something they can control) the Reid's team was friendly and did a great job. I'm happy we went with them for something as important as a new roof on a 2-flat building. Once work began, they were done in just a few days.

Just had my roof done by Reid Roofing and I was very impressed with their work! Service was prompt and professional. Highly, highly recommended, & for any roofing project you need-just call Reid! Cisco Gerardi

It went very well from initial contact to getting the work done. I communicated with Andy to schedule an estimate. These were the only guys that actually got on the roof during the estimate so they already felt way better than the rest. Note: It's a steeper roof so other skylight specialist contractors actually committed to doing the work and never followed through/ flaked out. The pricing was comparable with others and they gave me an estimate on the roof which I'll probably need to do in a year or two. The work was done on the date promised in a timely manner. There have been no leaks over the bed so my wife and I are thrilled. Paying them was also very easy using a credit card through quick books. I will call them first for all future roofing needs. Thank you!

I will definitely call Reid Roofing in the future.

Reid did an excellent job AND was the low bid. Started on time, ended on budget and delivered to our satisfaction. Kevin was an great communicator throughout. Could not have had a better experience. Highly recommend!

Arrived when they said they would, found the obvious problem