Power Plumbing & Sewer Contractor Inc

The plumbers name was Eric (or Erik) that I dealt with. The short story is, he walked in with bad attitude. He spoke to me and my neighbors with complete disrespect and was very condescending in over all tone. Even though I was trying to make it work with him, there is a line of how much a person can take. I recommend that Eric takes some classes in customer service and respect.

Levon, their plumber, showed up as scheduled and did a great job in replacing the faulty faucet, cleaning up, etc. The job was done neatly and very professionally despite the difficult location of the pipe. It took an hour and a half to complete the job. We would definitely use Power Plumbing again for any future plumbing issues and would highly recommend them!

It went good, They were prompt, explain to me what would be done and the work was perform in timely matter.

Wonderful. Quick response and very professional.

They came the first time just to check it out then came back with two plumbers, showed up when they said they would, called before they showed up, very considerate of the homeowner.

So-so! When I called to set up the appointment, the entire conversation was focused on cost and efficiency. During the appointment set up, it was indicated that: 1.) I would be charged in 1 hour and 30 min increments. After the first hour, I would be charged for another full 30 mins even if the plumber only used 1 min of the next 30 mins. 2.) I must be available at 7:30 am the day of service to confirm the appointment and to be provided a better idea of the arrival window, otherwise I would loose my time allocation 3.) Service begins when the service truck arrives at my address and starts to look for parking (this is particularly concerning as the customer has absolutely no idea when the clock starts ticking) What actually happened: 1.) I never received a call at 7:30 2.) The plumber claimed that he arrived at my house at 10:15am, but I have a camera on the front of my house showing that he arrived at 10:27am. Not really a big deal but I was told that the clock stats ticking when the plumber starts looking for parking and that one minute is enough to charge me 30 additional minutes, so it's really just my word against the plumber's. 3.) The plumber didn't see anything that stood out to him as an issue. He was happy to leave and simply charge me for 30 mins. I preferred that he checked the wax seal that I had already replaced, in the event that I did not do it properly. 4.) I expected to pay close to $160 based on the time required to change a wax seal (I know because I did it) plus the cost of a wax ring ($10 at home depot) . My bill ended up being $300, which included a lot more "materials" than a wax ring. The plumber ended up changing me for 1.5 hours, a water supply line not because there was anything wrong with the existing one but because he thought I needed a copper nut and not a plastic one (I live in house not a high rise where pressure could be an issue for plastic nuts), replaced some screws; and charged me for 2 wax seals. He also took 3 different phone calls during the time that he was replacing the wax seal, which wouldn't bother me at all except that they charge by the minute and round up to 30 minutes if they are one minute over. Overall, he finished what he came to do and I was happy with the work, but I was overwhelmed by all the cost details,upset that screws and supply lines were replaced when there was absolutely nothing wrong with them, and I was charged for an extra 30 mins when he answered phone calls and claimed that he arrived 10 mins than he actually did.

Great, I was given options and chose to buy a new toilet. The plumber knew that I was paying for an hour and asked if I needed any else looked at so he fixed my sink too!

I did not have work scheduled due to the urgency of my situation. Their plumbers were booked, however, they scheduled their earliest appointment. They answered the phone quickly and did their best to diagnose the situation over the phone (successfully, I might add). I will be calling them in the future with plumbing/sewer issues. Thank you.

Work was accomplished in reasonable time.

Very well. The service was excellent and very thorough.

Extremely professional. Took the time to explain to me exactly what they were doing. Went over the bill item by item so I knew exactly what I was paying for. Scheduling was easy and the two gentlemen who came to the house were friendly and knowledgable. They advised me that I did not have to have my catch basin cleaned out now but recommended that I do it in the next 2-3 years. Very much appreciated that suggestion. After they left, the sewer smell in the house was and is gone. I will definitely use them again.

Very well. The plumber was efficient and very very good.

Service was excellent! Levon came out and looked through everyone's unit and was able to find the issue. He was professional, knowledgeable, kind and flexible. Truly went above and beyond and even tightened some of our pipes in the basement and took an extra look at a separate issue in one of our units. We would highly recommend this company and will be using them again if anything else comes up.

They solved my unknown problem in the most timely, effective and efficient manner. The best service provider I've ever worked with. I was so impressed with how he went about solving our problem.

If you do not mind getting nickled and dimed to death they will get the job done. We have parking and they charge for parking, they charge $5.00 for a garbage bag thank goodness we told him we had one. They charge you for the phone calls he takes and to write up the ticket.

Very well. Joe installed a new sump/ejector pump. He was pleasant, kind, efficient, explained it all to me and cleaned up the dust and debris. And he wore booties to protect my white carpets. I am very happy with the him and the company. Thank you, Angie's List.

James did a good job of explaining my options and once we agreed on a course of action he made the repair quickly and professionally.

It happened late on a Saturday afternoon in December so they were busy with many other broken pipes due to the cold. But they came withing 3 hours and had it fixed in 1 hour. Expensive due to the timing but anyone would have cost that much on a Saturday night.

I contacted Power Plumbing to get a leaking kitchen faucet fixed quickly. They told me they would put me on standby for that day and would have someone there the next day between 10:00 and 2:00 if they couldn't get to me that day. Shortly after I scheduled with Power, another plumber I had contacted called me back with someone available right away, so I used the other plumber. Before that plumber was finished, Rae from Power called back to let me know they had a plumber for me. I thanked them for getting back to me so quickly, but told them I already had someone to fix the problem.

I called Power Plumbing to inquire about hot water heater repair work. They stated they did not do that but referred me to a company that did so. The person who assisted me was very kind, didn't try to sell me on getting a new one instead and referred me to someone who could help with warranty repair. Above and beyond - I will certainly think of them first for any future plumbing needs.

Great ! Nice staff to schedule and they told me where to go to get a contractor discount. Plumber who came was efficient and pleasant.

Perfect! Communication was clear the whole time, from their receptionist to the servicemen. Incredibly accommodating.

Done in less than an hour. I would definitely recommend this company and plumber.

John worked quickly and diligently in a very tight space (in a closet on the other side of the shower), and eventually found the cause (corroded copper pipe). He then replaced it and got our whole house back up with the water running. He told us exactly what he was doing at every step and showed up the damage pipe and made sure we understood what had happened. He also referred us to a fire and restoration company which has great reviews on Angies List. The only reason I gave a B on the price was because it happened on a Sunday and it's double rates, which we knew about going in and it hurts!

We found out our ejection pump broke when foul smelling water backed up from the drain in our laundry room. Based on the reviews of other Angie's List members we contacted Power Plumbing & Sewer Contractors. Tony came out the very next day and spent four hours at our house replacing the pump and checking to ensure it worked. He also fixed the level in our toilet while he was there, we didn't even know it was broken until he pointed it out during his inspection of anything that would be using water on the lower level. Without a doubt I would use them in the future!