Response from Peter Mc Carthy Electric
I do apologize to the client. I do my best to keep up with all the inquiries and calls, but still at times I disappoint people. I am not perfect and while I strive to improve, consistent client contact and very organized scheduling has always been the hardest challenge for me. Again, I apologize as sincerely as I can and did not mean any disrespect to the client. I have searched my telephone records and unfortunately I can not find this client's name recorded, so I can only go by memory. Again, I do fully apologize for that. If I am recalling correctly, this call came to my cell phone while I was on vacation in Cleveland. I remember seeing the local number exchange and wanting to pick it up, since it might be a power outage or emergency. I was supposed to be on a family vacation, but when you have your own business you are never fully on vacation. If I am recalling this correctly, I answered the phone and had an initial conversation with the client as I was trying to negotiate directions on expressway ramps and detours in Cleveland that were under construction, and I thought for sure I told him that I was out of town and could not give this job any attention until I returned back. Again, I have a less than perfect memory, but I do believe I made that clear. I was very familiar with the area his building is located in. I consider it Park manor but one might call it West Woodlawn as well. One of my oldest and favorite clients lived very close to there, on the 6800 block of South Langley. She worked at the UC library, and found my name from one of the 3x5 index card advertisements I had posted on the bulletin board at the old Hyde Park Co-op. This was in December of 1986, and the outlet she plugged her Christmas tree into was sparking. It was in the living room of her 1920s two-flat, and that outlet backs up to the exterior brick wall facing the street. When 1920s cloth-covered wire outlets are in walls that join the exterior front brick to the interior plaster, moisture seepage and condensation over the decades is common. They often corrode and eventually sparking results. I was so glad she contacted me; it was a real fire hazard. Martha was a wonderful lady with many fascinating stories, and I was her electrician for many years after that. I always enjoyed working for her. Eventually she passed. In any event, I did enjoy speaking with the client and had the best intentions to follow up when we arrived back in Chicago. It was on that score that I failed. I recall the conversation and the client, but I did not have the presence of mind at that time to permanently record his name and address in my phone, or save the number. The client is correct, we used texts to correspond after his initial call, and I just blew it because I did not permanently record all his contact info at that time. It was one of those situations where I just completely blew it. It is shameful, and I am so very sorry. I had the number in the text roster while we were out of town, but I became distracted and lost track of the job. When I got back to Chicago, the enormity of the demanding schedule hit me straight in the face, and I was probably overwhelmed. In any event, I just blew it with this client, and again, I apologize most deeply. My lack of through follow up was accidental, not intentional. None-the-less, it was unprofessional and I do apologize sincerely. I do my best, but the number of calls and inquiries can be overwhelming at times. That is a poor excuse, and I realize it. The scheduling does vary drastically, and often we can go from "dead" to "completely booked" in a matter of days. At times clients respond to bids they have been considering for weeks or longer, some seem out of the blue. But once they make the decision they are most instant that we start asap. In this case, the big job the client refers to was a large service upgrade on a courtyard building in central Hyde Park. This job had been under contract for months, and the clients were anxious for us to begin. I had given them my word that we would start as soon as the permit was came back approved from the City of Chicago Dept of Electrical Inspection Plan Review Department. The permit was approved shortly after I got back from Ohio, and the pressures of this large job took hold immediately. After a week or two, I truly don’t recall exactly, I was scrolling through all the old texts and found this exchange again. By that time the big job had taken me over, and the damage was already done as far as this client’s job was concerned. Again, this is an explanation, not an excuse. There is no excuse for losing track of even one inquiry, and I apologize. I am just presenting this explanation because some contractors might say "I just started a big job and I can’t get there" as a simple excuse to avoid a certain job. I realize it probably sounded like that to this client, and again I apologize most humbly and profusely. I would like to add one final thought. There seemed to be a sense that I decided not to work on this job because of the address, or perhaps the neighborhood. The implication was that after I heard the address I no longer followed up. I definitely dropped the ball on following up as I explained above. But I take offense to the suggestion that I would be using the fact that the building is in the Park Manor neighborhood as a reason to exclude it. I take exception to that implication. The review a few before this one was from a client on the 500 block of East 89th Place. The small dollar amount of the job would not justify it for many contractors, if measured in simple economic terms. But I felt this client really needed a good electrician. Two weeks ago I updated the grounding system at a two flat on the 1500 block of East 66th Place. I have been working with another client whose family home on the 6800 block of S. Dante needs major rewiring. I also did a service call for an Angie's list member on the 7300 Block of South Shore Drive recently. On my website there are pictures of exterior front coach type lighting we installed a couple years ago in the West Woodlawn area. I would have to research the job, but it was west of Cottage Grove and I believe south of 67th St. For sure it was south of 63rd St. I do not and never have discriminated against potential clients based upon the area.