Ofenloch Mechnical

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I really should give them a 'C' or 'C+'. The furnace went out on Tuesday night, 12/7, the first night of a deep freeze with temps the next several days in single digits. We've owned this home 10 years, previous owner had hired Ofenloch, a family owned and operated company in the neighborhood to install and service furnace and because of that, we kept using them, rarely having a problem. When I called at 630 wed am, they answered and responded quickly. Very nice guys and phone support, and very reponsive. I liked that. But it took all day and multiple repairs and parts replacements for the kid and nephew of the owner to pinpoint the problem. $800 later, after previously being told it would 2-300, they had the furnace running again. That night, it went out again. they couldn't come back until the next afternoon (Thu) and worked into the night. Pronounced furnace dead at about 8pm. 3rd stright night with no heat. They recommended new furnace and said they'd credit the $800 toward a new one and installation. they recommendeed a couple of types but couldn't give me model names and numbers, only lines such as carrier, rheam, etc. and ballpark prices. that made it very difficult to try to compare prices with other installers and since I'd already sunk $800 into this, they had me over a barrel. I called and surfed around thu night and Fri morning and found out they should've been able to pinpoint the problem pretty quick with the old one (heat exchanger) before doing everything else they tried; that we might have been able to save the old one, but their ballpark prices on the new furnace were about right. Went with a new Rheam furnace and replaced AC unit to get rid of old, loud unefficient one and take full advantage of tax credit. They tried to back out of crediting the full $800 and said they would only credit the labor ($380 - 400) but I insisted they credit full amount as previously promised, since they couldn't figure out the problem for 2 days. Installation was OK, but they left a bit of a mess and extra pipes and fittings in my basement, and a gaping hole in basement wall to ac unit, where cold air gushed in (I filled it with rags). Furnace went out again next Monday night as they had done something wrong installing the exhaust or intake pipe. They tried to blame it on previous whoever installed old furnace and put pipes in wrong place, until they remembered grandpa or dad probably did that job. I will say, now that it's all done, this new furnace runs great, very quiet and house has never been as warm and as evenly warmed. They were pretty nice and very responsive, but overall quality not so good. I think I'm being very generous with giving them Ofenloch a 'B' when it was really a 'C' or 'C+' job.

Great, we called them in the morning and sent a technician right over to look at the problem. He was on time and did all the work, in addition to checking out all the other aspects of the system. The tech even looked over our Boiler and we discussed getting them to clean it this fall.

My father used them and I continue to use them. They have been around forever.

Well. This is a thoroughly professional company, and I have used them for more than 15 years.

I have been using them for a long time. They have installed a boiler for me about ten years ago and I have used them about three times since I moved to this house. They show up on time and they have come consistently on time.

Tech courteous and professional. No wasted time. Have used Ofenloch Mechanical prior to my joining Angie's List and have always been pleased with responsiveness and professionalism. Fair price. Will use again.

Everything has been great.

My heat went out on a cold Saturday afternoon. Ofenloch sent a repair person out within two hours. He was efficient and pleasant and had the needed part with him. The reason for the level of the charge was that it was a weekend evening.